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Manager Project

Nunoa, Santiago Metropolitan Region, Chile
April 23, 2019

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PMP certified Bachelor in Computer Science from Universidad de Santiago with an Executive MBA. Spanish and English native speaker with 18+ years of experience leading IT teams and projects in multinational companies in the automotive, financial and retail industries, in different areas such as Backoffice, Sales & Marketing and E-Commerce. Has a proven track record leading IT programs in multiple stakeholder environments, as well as establishing relationships with multiple business teams and leadership, while achieving value in software solutions for business in world class platforms such as SAP, Salesforce, and Siebel. Has an excellent ability to work in a cross cultural environment. Professional Experience

Kibernum for Metlife Chile, Santiago, Chile

Senior Project Manager March 2018 – To date

Responsible for deployment of Salesforce CRM accross Engagement teams in Metlife Chile, leading to a successful go- live in all the Engagement and retention Call Centers. In charge of managing and coordinating all the different workstreams and business teams to achieve a successful result, including offshore teams, local vendors and global teams.

Vial Adventure & Consulting, Santiago, Chile

CEO and Founder March 2017 – January 2018

Outdoors Training and risk management Company with 10 years in the Chilean market. Specializes in safety and prevention in the Tourism Industry, schools, as well as mining and exploration. Responsible for the elaboration and execution of a strategic plan, as well as supporting in the design of its operational structure, processes, and standards. Walmart Chile, Santiago, Chile

IT Manager for Finance, HR and SAP August 2014 – January 2017 Responsible for management and execution of IT Programs for all support areas of Walmart Chile (Finance, HR, Compliance, Legal, Real Estate and production plants), while engaging the business leaders to drive IT solutions to add value to the business processes. In charge of the strategic growth plan for SAP platform and its integration to the business and its global solutions. IT lead for a team of 9 project managers and business analysts and manages an IT budget of 5 MM USD.

Elaborated and executed the strategic SAP roadmap with the business teams, aligning with processes and corporate policies.

Leads the IT roadmap execution for the business, increasing yearly productivity from 5 to 22 projects in three years.

Responsible for all Finance aspects of my team, including managing budgets, procurement processes, evaluating and selecting vendors, and contract management.

Successfully leads multiple phases of legal entity consolidation and restructuring leading to significant operational improvements and tax savings of over 250 MM USD.

Leads the SAP hosting migration to Bentonville, as well as HANA upgrade generating cost savings of over 1.3 MM USD.

Integrates the change management committee for implementing Agile project methodology in Walmart Chile. SURA Chile, Santiago, Chile

IT Manager for Shared Services June 2011 – July 2014 Responsible for leading the project planning and execution team and managing the relationship with management teams of Shared Services areas (Finance, HR, Treasury, Investment Management) in SURA Chile. In charge of aligning business objectives and requirements with current and future project roadmaps. Leads a team of 11 including business analysts, and project managers.

Executes and actively engages in commitees for monitoring Project and Program status in all its phases.

Plans and leads the technological development plan for all business areas engaged.

Leads the successful rollout and deployment of Meta4 for all HR processes, including Payroll for 2800 employees and management of more than 800 external resources.

Defined and implemented the new system for managing investment in the money table for the pension fund (AFP Capital) and the Wealth Management teams, generating substantial improvements in the quality of information for the decision-making process.

Implements the new system (Real AIS) for controlling investments and regulatory controls for pension funds, as well as other systems for controlling financial instruments, reducing the institution’s exposure to errors and regulatory noncompliance.

Defines, champions and deploys the suite for project lifecycle management (IBM Jazz), positively impacting project metrics as well as aligning IT to Cobit 5 standards. General Motors Corp., Santiago, Chile

Regional IT Coordinator March 2006 – May 2011

Responsible for managing the Project portfolio for Chile, Argentina, Ecuador, Colombia and Venezuela in all aspects including Financial and technical indicators, for the Global Sales, Service and Marketing areas. In charge of local and remote (off shore) project teams of 5-15 size, as well as controlling and reporting project indicators, while managing the budget for a yearly portfolio of 3.5MM USD. Responsible for Regional SAP platform for Andean Region for the sales processes including modules SD, MM, FI, and BW.

Leads the deployment of the regional call center and implementing Siebel CRM for Spanish speaking countries in Latam, increasing call center efficiency, with a 46% reduction in response times and yearly cost reductions of 1.4MM USD.

Managed and implemented the consolidation, standardization and migration of all the Web portals in the region to a common corporate platform, significantly reducing costs and contract management processes. Novared S.A., Santiago, Chile

Project Manager January 2000 – December 2005

In charge of project management for several projects related to E-Commerce, banking and Finance, in several different architectures. Responsible for a team of 3 analysts and programmers.

Developed and deployed e-commerce platforms for Telefonica and Ripley in the retail and telecom industries.

Deployed integration solutions for electronic fund transfer for the Santander – Santiago merger. AISOFT S.A. Santiago Chile

Software Engineer September 1997 – December 1999

Responsible for development for the Production Planning module for the Flexline Enterprise ERP, based on MRP 2 algorithm.


PMP Certification,, USA (2010)

Executive MBA, Universidad Mayor, Santiago, Chile (2006)

Bachelor degree in Computer Science, Universidad de Santiago de Chile (1999) Languages

English written and spoken at a native level.

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