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Customer Service Assistant

Erie, Pennsylvania, United States
December 17, 2018

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Kathy A. Wolfe

**** ***** **** *******, *** York 14781



Self motivated, Exceptional Organizational Skills, Computer Experience with MIPS, Peachtree, Microsoft Office Suites, Excel, Access Database, Smart System, Fund EZ, Microsoft Word 3.1, '95, '97, 98, Milleuium. General Bookkeeping, Accounts Payable and Receivable, Multi tasked oriented, DOS, Postage Machine, Security Training, Print Shop, Security in the Work Place training, Facsimile, Multi line Switchboard, Tabworks, Smart System (DOS), Typing, Calculator, Copy Machine, Cashier, Newsletter Design, Cash Office, Store Trainer, Monthly Monitoring, County Election Process, Execution of Workshops and Trainings, QuickBooks.


1968-1981 General Degree obtained, Westffeld Academy and Central School


Notary Public for New York State

Secretary for Southern Tier Legal Secretary

VITA Volunteer - Volunteer Tax Assistant - Prepare taxes for income qualified individuals.


May 2018- Legal Secretary, Carney and Good - Typing letters and Petitions, calendar

September 2018 appearances and clients’ appointments, collection calls, file maintenance.

March 2017- May 2018 Legal Assistant, Philip A. Cala, Esq. - Receptionist, Estates filing, real estate

transfer, Public Defender clientele letters, court appearances and other needed file maintenance. Billing.

June 2016-March 2017 Searcher - Stewart Title Insurance - Searcher, Searched deeds, taxes, liens for reporting for back to Attorneys and such for property transfers

2011 - 2016 Legal Secretary, The Offices of John P. Rice, III - Receptionist, Secretary, Accounts

Receivables, Accounts Payable, Answer phone and take messages. Make files for clients. Bankruptcy. Town court paperwork. Type all types of legal documents and letters. Calendar appointments. Billing. Mail out billings. Follow up on payments. Work with the Courts on Legal Documents. Work with the Public Defenders Office with Court schedules and the Public Defenders Client files. Prepare all necessary legal documents that are Court required. Prepare all documentation for Real Estate transactions. Collection calling. Set up payment plans and follow through with trying to collect.

2014 to 2017 Accounts Payable Clerk, Weise Trucking - Enter alt payables in QuickBooks.

2011 -2012 Cashier - Tex's Quick Stop

Cashier, Open and close the store procedures. Clean and maintain store appearance. Stock shelves.

2004 - 2011 Program Director of The Child and Adult Care Food Program, The YWCA of


Work within the Rules and Regulations of The USDA and The Department of Health that the mission is to reimburse day care providers to feed healthy meals and snacks to children. To project and stay within an annual budget. Promote and grow the CACFP Program. To monitor participating providers. Make sure that provider's claims for reimbursement were accurate. That all polices and procedures were adhered to dally by providers. Continually train providers on new regulations, nutrition and program Integrity. Hire and train new staff. Make sure files were


completed and held all pertinent information. Responsible for program integrity. All administration of The Child and Adult Care Food Program.

2007 - 2011 Cook and Buffet Prep, Dutch Village

Prep Cook, Buffet Prep, Cook, dish washer.

2001 - 2004 Financial Assistant/Receptionist/Secretary, Chautauqua Home Rehabilitation and

Improvement Corporation

Accounts receivable/Accounts payable, assist with payroll procedures, supervise and assist receptionist, Deposit process, Bank reconciliation's, Handle petty cash, Assist with Budget, Grant Assistance, Extensive payroll breakdown sheet, Contractor payments, Assist Finance Manger or other personnel with any needed duties, Customer service assistance, determine eligibility and Intake of pre-application, Sort and distribute faxes and mail, keep track of employees whereabouts and make sure personnel is aware of all current events, Letter composition and Typing, HR duties and benefits, copying, any other requested task.

2000 - 2007 Waitress, The Corral Restaurant

Customer service, clean and maintain restaurant appearance. Open and closing procedures. Dishwasher. Assist in kitchen with cooking and cleaning.

2001-2001 Payroll Clerk, Peak N Peek Resort

Payroll and its relation to departments and time sheets. Distribution of paychecks and completion of weekly reports. Work with all Department managers and their staff. Completion of time clock numbers and paperwork on all new hires. Monitor students and their hours, proper work permits. Assist Human Resource in instructing applicants on completing necessary paperwork, pre-interviewing applicants, maintaining personnel files, filing, maintaining reports distributed by the corporate office on a weekly, monthly and yearly basis, updating attendance controller on a continuous basis.

1998-2001 Administrative Assistant of The Child and Adult Care Food Program (CACFP), YWCA

of Jamestown

Help Program Coordinator supervise Program Assistant and oversee dally operations of the CACFP: Responsible for all CACFP claims, records and files for Family Day Care Providers: Calculate monthly reimbursements: Provide technical assistance to Family Day Care Providers; Conduct monitoring visits to Family Day Care Providers: Interpret CACFP regulations; Help Coordinator set up training sessions; Submit monthly activity report to the Program Coordinator of CACFP. Back up for Payroll, Accounts Receivable and Payable and Front Office.

1996-1998 Customer Service Representative, Sysco Food, Incorporated

Assist Marketing Associates with Customer Accounts. Assist Customers with product Information. Data Entry of customer's orders.

1993-1996 UPC Clerk, Wal Mart Stores, Incorporated

Perpetual Inventory of store. Assisted all Department Managers and Store Manager in their dally tasks. Maintained and troubleshot all computer equipment. Completed all weekly financial reports to Main Office In Bentonville Arkansas. Assisted all employees with their daily tasks. Back up for Payroll and Accounts Receivable and Payable.

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