Account Manager Customer Service

NATASHA MCGREW

ACCOUNT MANAGER

614-***-****

***************@******.***

OVERVIEW To gain and obtain employment with a company where I can excel and become a major asset with unlimited growth potential EXPERIENCE Big Lots

Corp

05/2023-11/2023 Account Manager

• Dispatching service providers to complete maintenance, service request from multiple clients throughout the United States, creating and updating work orders through (Tango) client portal overseeing work order through to completion, invoicing, communicating with client via teams, Microsoft outlook, Zoom, and phone filing and maintaining

documentation, attending monthly budget meetings

• Sourcing new vendors for uncontracted sites, negotiating prices for services, creating, updating, and maintaining excel sheets, troubleshooting HVAC and Lighting issues through Siemens portal providing excellent customer service. CBRE 06/2021 - 05/2023 Account manager

• Dispatching service providers to complete maintenance request for large retail clients throughout the United States, invoicing payments, providing great customer service via email and phone, managing over 400 sites and 200 service providers across the US, updating and creating excel sheets with daily reports, app training, consistent contact with clients ensuring they are receiving satisfactory service

• Coaching and terminating service providers who are not meeting the standards of contractual obligations, conducting Zoom and Microsoft Teams training/meetings, sourcing service providers for sites that have no assigned provider, navigating through multiple systems to ensure daily request are being properly managed, creating turnover reports for the emergency after hour team, providing consistent continuous updates to clients, communicating any changes of work orders to corporate

EDUCATION AMERICAN INTERCONTINENTAL UNIVERSITY (online) 2020- 2022 Bachelor of Business and marketing

Kaplan Universtity (online)

2009 - 2012 Associates of applied Science (Legal Studies)

. American School of Technology

2005 Certificate Medical Billing & Coding

SKILLS • Microsoft office

• Oracle

• CDL-class B

• Dispatch

• Logistics

• Operations

• Scheduling

• Customer Service

• Time Management

• Sourcing

• Account Management

• Warehouse

• Supervising

• Procurement

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