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Customer Service Sales

Location:
Houston, Texas, United States
Posted:
December 11, 2018

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Resume:

Jeff Daiell

713-***-****

ac7xn6@r.postjobfree.com

PROFESSIONAL EXPERIENCE

September 2017 – present Contract work through various agencies.

February – September 2017 Conduent (Formerly Xerox Business Services) (Seasonal)

Call Center Supervisor

•Coached agents

•Handled time-keeping

•Handled disciplinary and other personnel matters

•Note: asked to return following good performance the previous campaign (see below)

August 2016 – February 2017 Contract work through various agencies.

Xerox Business Services (Seasonal) April 2016 – August 2016

Call Center Supervisor

•Coached agents

•Handled time-keeping

•Handled disciplinary and other personnel matters

•Based on good performance, was asked to return for 2017 campaign (see above)

August 2013-January 2016 - Contract work through various agencies; clients cluded:

BookStop/Barnes and Noble, Houston/Sugar Land, Texas October 1993 - August 2013

Cash Supervisor

•Received many commendations for outstanding customer service

•Supervised Booksellers

•Handled store funds

•Authorized to work on morning deposit and evening funds-and-media count-down.

•Handled returns and exchanges;

•Authorized to work in both book sales and music sales.

•Assisted with community relations events and made many of the public-address announcements for events.

EDUCATION

B.A. from Centenary College of Louisiana, Shreveport, Louisiana

VOLUNTEER EXPERIENCE; SKILLS/SOFTWARE

Underwent and passed background check, with fingerprinting, for position in April-May 2018. Underwent and passed a background check in October 2018.

Outstanding Customer Service

LibreOffice 3

Type 60-65 wpm, IBM Selectric

Definity/Audix Phone/Voicemail system

MS Word 2010

MS Outlook 2013

MS Lync 2010

Maintained document compilation

Document scanning

Experience in payroll

Servigistics

Citrix

Verint

Kronos

Have used Excel spreadsheets created by others

Took one year of Bookkeeping in high school

Took a semester of Business Law in high school and another in college

Did billing for two individuals at one position

Public Speaking (Various civic groups)

Writing (Several pieces published; also considerable work on behalf of not-for-profit organizations)

Editing

Master of Ceremonies

Reentry 2 Work. 2013-present: Member, Board of Directors (unpaid). Reentry 2 Work is a non-profit organization, based in Florida, helping individuals released from incarceration find honest work.



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