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Training Manager

Middleburg, Florida, United States
December 12, 2018

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Robert L. Myers

Oracle UPK Instructional Designer/Trainer

***-** ******** ****., ***** 223


Orange Park, FL 32065

Phone: 904-***-****

Summary of Expertise

Oracle UPK Developer

Oracle Certified Trainer

Training Project Management

Instructional Design

RWD Suite Project Manager

Oracle EBS Training and Support

Technical Trainer

Technical Writer

Education Technology

Human Resource Development

Oracle Functional Troubleshooting

EPSS Development

On-line Help Development

Computer Based Training

Help Desk Training/Support

Summary of Clients


Boar’s Head

GE Power Systems


CSX Transportation

Jacksonville Electric Authority

Madison Square Garden

Seacor Island Lines


National Oilwell Varco

Starbucks Coffee Company


AMC Network

Servco Pacific

Department of Defense

King Provision



Oracle University

Applica Consumer Products


Diversified Performance Solutions, Orange Park, FL – (10/01 –Present)

Principal Consultant/Instructional Designer/Trainer

Responsible for the design and development of applications training materials and related documentation. Deliver classroom, individual, and distance instruction for Oracle EBS applications. Perform needs assessments and task analysis to determine and implement effective Oracle end user training strategies. Perform client user assessments and develop business practices and procedures for Oracle application users. Provide Oracle helpdesk and post implementation support and troubleshooting for client end users. Provide application testing and documentation of effective Oracle business practices and procedures. Work with technical development teams to interpret and deliver software technical documentation for end user acceptance testing. Participate in system testing and recommend human factor improvements for software development and implementation efforts. Determine system requirements and provide distance learning for users in diverse geographical locations using web delivered training methods. Design and develop Electronic Performance Support Systems (EPSS) to meet unique client requirements that include business processes, best practices, application instruction, and organizational information. Manage and direct the efforts of instructional designers, developers, and instructors for large ERP training efforts. Develop, manage, and evaluate complex training programs for all levels of employees within organizations.

Lead Learning Suite Developer and Project Manager

Responsible for the design, development, and delivery of training materials and end user performance support using Oracle User Productivity Kit (UPK), RWD uPerform/Simulator, and/or SAP Workforce Performance Builder and Perform tools for ERP implementations. Train client Subject Matter Experts (SMEs) and facilitate knowledge transfer on the use, deployment, and management of learning suite applications as applied to Oracle ERP solutions and other corporate application software.

Applied Digital Oracle Practice, Inc. (formerly PORT Consulting), Jacksonville, FL

Senior Consultant/Trainer

Responsible for the design and development of Oracle version 11i Inventory, Order Management, and Projects training materials and related documentation. Deliver classroom and individual instruction for Oracle version 11i Inventory, Order Management, and Projects for Applied Digital Solutions and clients. Perform needs assessments and task analysis to determine and implement effective Oracle end user training strategies for Applied Digital Solutions and clients. Assist Oracle functional analyst by conducting application testing, determining client needs, and creating documentation of Oracle and business practices and procedures. Design, develop, and deliver Oracle interfaced hand held RF device training for Applied Digital Solutions and clients. Conduct Oracle product demonstrations for prospective Applied Digital Solutions subsidiaries and clients. Resident expert in Oracle 11i Order management to include: Customer Setups, Pricing, Sales Orders, Shipping, and Accounts Receivable and Purchasing interfaces.

CSXT Supply & Services Management

Manager of Systems Development

Responsible for providing training, end user support, customization development and testing, and deployment of Oracle Financials for CSX Transportation. Considered resident expert in Purchasing, Inventory, and Accounts Payable modules of the CSXT tailored Oracle application. Responsible for providing access to Oracle and related applications as required for local, field, and vendor end-users. Responsible for providing initial and follow-on Oracle functional training for local and field users to include new processes and upgrade training. Determined end user problem areas within Oracle and related applications and provided required training/modifications to applications or work processes as required for local and field users. Lead implementation teams as required for field and vendor Oracle implementations insuring end users have required access, responsibilities and training. Resident expert in CSXT’s tailored Oracle Inventory, Purchasing, and Accounts Payable modules. Trouble shoot, determine and provide response to EDI problems encountered in CSXT’s supply chain as related to Oracle and related applications. Design, develop, and deliver the CSXT Oracle User Electronic Performance Support System designed to provide just-in-time Oracle and related application training. Manage the efforts of consultants in the design, development, and implementation of training; troubleshooting, testing, and system upgrade functions as related to Oracle and related applications.

CSXT Training & Development

Manager of Development

Responsible for the management of design, development, and delivery of diverse training solutions for CSX Corporation. Managed the efforts of development staff and outside vendors assigned to the Training and Development group. Responsible for the design, development, and delivery of Oracle financial training to include instructor led, self-paced, and student reference materials. Managed the efforts of several training programs administered by CSXT Training Centers and CSX sponsored colleges. Conducted yearly reviews of training materials and support the training centers and colleges in technical and curriculum related matters. Managed the design and development of on-line help and electronic performance support systems for diverse business partners and technologies. Performed needs assessments and task analysis to determine and implement effective training strategies for many training initiatives for CSX. Managed the efforts of vendors in the design, development, and implementation of interactive computer based training programs to meet governmental requirements. Conducted classroom and individual training for instructors and instructional designers to include: Classroom Instruction, Instructional Design, Test Development, and Task and Needs Analysis. Delivered soft skills training to meet human resource needs as required.

Manager Network Operations Training Center

Responsible for the management of Dispatch and Crew Management Training Centers for CSX Transportation. Established the Network Operations Training Center responsible for the training of new hire Train Dispatchers. Upgraded all new hire training materials to include Instructor Guides, Student Materials, and written and practical exams. Planned and coordinated nine-month training programs for several classes of twelve students that included classroom and field training. Conducted needs assessments for the Network Operations Training Center to identify training needs and determine training strategies. Managed the efforts of the design and development of the Transportation Employee Calling System training program for the crew management. Designed, developed, and delivered on-line help and performance support for the Transportation Employee Calling System. Delivered problem solving, time management, and other soft skills training for new employees.

Bolt, Beranek, And Newman Inc.

Senior Education/Training Specialist for the Systems and Technology Division

Lead instructional designer responsible for overseeing the assessment, evaluation, development, and implementation of conventional and computer based training systems. Conducted task analysis and needs assessments for product related training programs for new technologies in computer based surveillance systems. Produced tailored system design and product documentation as required by the customer to include learning analysis reports, training course control documents, and instructional media design reports. Designed computer based training systems to include the development of flow charts, storyboards, and screen designs and layouts. Determined personnel performance requirements and develop task oriented learning objectives for both conventional and computer based training materials. Designed and developed expandable hypertext linked on-line help systems for intelligent tutors including required supporting documentation and student/instructor user guides. Produced Instructor Guides, Job Sheets, Trainee Guides, Test Packages, and other related materials for fully integrated instructional programs. Performed project management duties including scheduling, project completion estimation, cost account management, milestone status, bi-weekly report generation, and workload distribution and status for seven instructional developers.


Webster University: Masters Degree Human Resource Development

Harvard Graduate School of Education: graduate studies with a concentration in Education Technology

Fitchburg State College: graduate studies in Education Technology.

Embry-Riddle Aeronautical University: Bachelor of Science with Special Studies in Aviation Training and Administration

BP Link/SC Functional Training: BPA Systems (Clear Orbit)

RWD Suite Training: RWD Technologies, Inc.

Designing Computer Based Training: Langevin Learning Services

Task and Needs Analysis, Test Development, Classroom Instruction, Principals of Course Design, and Business Development: General Physics Training Services

Introduction to UNIX: Sun Microsystems Inc.

Military Standard ISD 1379-D: Dynamics Research Corp.

Special Skills

Oracle Education Certified Trainer.

Strong working knowledge of Internet delivered distance learning tools and practices.

Working knowledge of Oracle ERP systems to include Self Service, Financials, Manufacturing, Order Management, and Oracle Tutor.

Strong working knowledge of Oracle User Productivity Kit (UPK).

Strong working knowledge of RWD InfoPak and simulator training development suite.

Working knowledge of SAP’s Workforce Performance Builder and Perform tools.

Strong working knowledge of Electronic Performance Support Systems (EPSS) delivered via Intranet, WinHelp, and Mainframe technologies.

Strong working knowledge in organizational development practices from assessment through delivery and follow-up.

Ability to quickly interpret generic or tailored software applications and develop technical documentation, develops training materials, and deliver classroom or web-based instruction.

Strong verbal and written communication skills at all organizational levels.

Summary of Applications

Oracle User Productivity Kit (UPK)

RWD InfoPak/Simulator

Adobe Captivate

Oracle Hand Held RF Devices


Microsoft Office Suite


DOD Tailored Surveillance Systems


Photo Shop

Oracle 10.7 through Fusion

Data Loader

Solid references and examples of work available upon request.

US Citizen have held DOD Secret Security Clearance.

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