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Customer Service Data Entry

Location:
Houston, Texas, United States
Posted:
December 10, 2018

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Resume:

SUMMARY OF QUALIFICATIONS

Over ** years’ experience in and Account Management/Customer Service in various industries both nationally and abroad. Passionate in the areas of conflict resolution and new hire training. Highly skilled at meeting company customer service targets and exceeding them in relationship to time sensitive projects.

COMPUTER SKILLS

Data Entry: 45 wpm

Expense Reports

Advanced Word Processing

Email Software: Outlook

E- Learning Facilitation

Customer Help Desk

Budget and Payroll with QuickBooks

Microsoft Access & Oracle

Spreadsheet Creation and Manipulation Excel

Presentation : PowerPoint

Logistics: Supply Chain

RELAVENT WORK EXPERINCE

08/2018 – PRESENT

CUSTOMER CARE REPRESENTATIVE, conduent (silverscript insurance co.)

Handled a high volume of customer orders over the phone, file grievances on behalf of members, first time resolution of issues relating to members. Assisted with all insurance verification procedures, Preformed accurate data entry procedures and generated reports related to production.

07/2012 – 02/2016

BUSINESS DEVELOPMENT & SALES LEAD, Captial Express Insurance LTD.

Improved Sales as well as managed daily administrative duties of customer help desk. Enthusiastically developed positive working relationships with clients though customer surveys and online data reporting queries. Explained the differences in policy specifics so clients can make informed decisions about their purchases. Instructed continuing education programs to sales team to ensure accurate product knowledge thought the department.

01/2008 – 05/2012

E-LEARNING CUSTOMER CARE LEAD, alpha learning systems

Trained newly hired staff on how to administer E-Learning Software. Supervised a CSR team of 25 employees. Administered web based troubleshooting between foreign and domestic partners in order to facilitate training for international customer base.

12/2002 – 12/2007

CLIENT RELATIONS LOGISTICS MANAGER, JOHN LAMBERT LIMITED

Supervised staff performance of international deliveries. Tracked shipments, complied statistical logistics reports, expenditures, facilities resources and customer feedbacks in Line with

Employee Performance Management System

EDUCATION

BACHELORS IN APPLIED SCIENCE ENG, UNIVERSITY OF PORT HARCOURT, CHOBA RIVERS STATE.



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