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Sales Representative Customer Service

Columbus, OH
November 29, 2018

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Bruce Brown

**** ******** ***** ****

Columbus, OH 43220



• Understand client requirements and the fit between the client and the company

• Build strong client relationships

• Client satisfaction in doing whatever it takes to get the job done

• Excellent project and time management skills

• Persistence to ensure delivery satisfaction

• Manage client needs to the allocated budget

• Strong collaboration skills to ensure internal and external parties work as one team EXPERIENCE

Member of Sign Execution Team, Matthews International and IDLWW, Columbus, OH, 2015 to current

Provide graphic installations and customer service to Giant Eagle Stores across Ohio. Duties include supporting Giant Eagle in their advertising and marketing needs. Set up and tear down graphics and signage, act as liaison between store managers/personnel and IDLWW and Matthews to make sure customer needs are met.

Client Services/Lead Generation, Blue Cosmos Design, Columbus, OH 2014 – 2015 Duties included contacting businesses and government agencies in need of graphic design and advertising services. Set up and attended client meetings, assisted with proposal development, and helped manage new work.

Lead Generation/Project Management/CSR, Clay Creative, LightBox Imaging and Energize, Lewis Center, OH 2010 – 2014

Primary duties were lead generation and project management. I divided my time among these three sister companies who had complementary marketing strategies and objectives. These companies shared resources that demanded a strong team effort but allowed a dynamic and interactive workplace to develop customer leads and use innovative strategies to develop business.

Account Executive/CSR, Great Impressions Incorporated, Columbus, OH 2009 2010 Customer service and sales representative developing over $500,000 in new sales for a sign company. Interfaced with architectural firms, property management companies, local government agencies, and a wide variety of businesses to create and build graphic images for their buildings. Introduced employer to new business with city, state and federal agencies. Sales Representative/CSR, FNA Graphics, Plain City, OH 2008 - 2009 Customer service and sales representative for the large format industry. Expanded customer base by over 33% through business-to-business contacts, cold calling, and internet communications. Directed and managed projects, including preparation of displays and signage for trade shows, vehicle wraps, and miscellaneous graphics projects. Developed new business with city, state and federal agencies.

CSR/Sales Representative, Buckeye Printing and Mailing, Columbus, OH 2006 - 2008 Performed project management duties and was a liaison with internal and external individuals to coordinate resources. Directed and managed projects within the company as well as outside contacts with graphic arts vendors to meet the client’s timeframe and budget. Contacted new and past clients to grow and develop the company’s database. Account Executive, BG Graphics, Columbus, OH 2003 - 2006 Account representative for clients in search of full service high-speed digital printing, graphic design, and color copy/printing services. Coordinated projects with outside graphics design and printing companies to meet comprehensive client needs. Developed new business with city, state and federal agencies.

Client Partnership, Zook Advertising, Columbus, OH 2001 - 2002 Responsible for identifying and contacting potential companies seeking advertising services who were unaware of Zook’s capabilities and services. Lead and supported projects that required team involvement to meet client needs including company branding, package design, writing effective copy, and overall implementation of effective marketing sales tools. Interfaced between creative services and clients to develop campaigns for diverse clientele ranging from small businesses, academia and fortune 500 companies. EDUCATION

Art Institute of Pittsburgh Associate’s Degree in Visual Communication

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