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Customer Service Manager

Toronto, Ontario, Canada
November 28, 2018

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Deney Chang 416-***-**** LINKEDIN.COM/IN/DENEYCHANG


Experience HR Professional, with 1 year of experience with a focus on Human Resources administration, full cycle recruitment, onboarding/orientation, and event coordination. A highly self-motivated, driven, and hardworking individual with desires to continuously be challenged and have the opportunities to learn and further grow in the HR industry.


● 1 year of HR experience with full knowledge of recruitment cycle, diversity recruitment, applicant tracking system (ATS)

● 2 years of administration experience (scheduling, room booking, answering inquiries through telephone and email, ad hoc projects, data entry, events coordination)

● 7+ years of customer service/communication experience (providing information to employees in a timely and accurate manner, following up with customers, and building relationships with hiring managers)

● Proven knowledge of HR practices, employment law, applicant tracking systems and recruitment systems

● Strong ability to set priorities and undertake multiple tasks with tight deadlines

● Experience handling highly sensitive and confidential information with extreme care and caution ADDITIONAL SKILLS

● Proficient with Applicant Tracking Systems (ATS) such as GreenHouse, Bullhorn, Linkedin Premium, Indeed

● Intermediate proficiency with MS Office Suite products (mail-merge, pivot tables, presentation)

● Beginner knowledge of coding languages (HTML5, CSS, JavaScript, Python)

● Experienced using Jira to track, monitor, and assess the progress of projects

● Knowledge of HRIS systems (ADP Workforce)


OneClass (Contract)

Talent Acquisition Specialist Toronto, ON July 2018 – September 2018

● Provided administrative support on a wide range of HR activities and transactions; handle various incoming queries and administration from Employees and Managers related to the new hire and various other HR procedures.

● Proactive approach to all operational resourcing matters, identifying the most appropriate attraction methods for any recruitment.

● Planned and coordinated proactive and full life-cycle recruitment activities and innovative strategies to identify and target the profiles sought by hiring managers, while continuously recommending improvements to systems, processes and workflow (Contract)

Recruiter Toronto, ON January 2018 – May 2018

● Managed the complete recruitment cycle including: preparation of job postings & descriptions in accordance with standards; resume review and analysis; conducting interviews; and onboarding of new hires

● Assisted new employees with the onboarding/orientation process; being the first point of contact for employee addressing inquires, complaints, and issues; informing policies and procedures to employees in compliance to standards

● Coordinated and conducted background checks on new hires using HireRight

● Created, maintained, and updated confidential personnel files of new and existing employees using the applicant tracking system (Greenhouse)

● Collaborated and supported different levels of management to coordinate monthly themed events to increase employee engagement; liaison with office manager and vendors, setting up, answering event inquires, and clean up

● Provided HR front desk support and relief, including responding to incoming calls, greeting the general public and visitors, directing visitors to appropriate locations and people, and controlling visitor passes and log book procedures, distributing documents and mail. CorGTA/Coradix

Technical Recruiter Toronto, ON October 2017 – December 2017

● Executed comprehensive search strategies to recruit niche candidates in limited candidate spaces - including networking, direct sourcing, cold calls, emails, tech events, and referrals

● Developed a talent pipeline: building long-term and trusting business relationships with placed and proactive candidates to continue to expand your current and future business potential

● Provided ongoing status updates and advise all stakeholders throughout the hiring process (both hiring teams as well as candidates) ensuring a positive experience for everyone involved in the recruiting process

Wesco Distribution

Tax Administrator Toronto, ON March 2016 – May 2017

● Maintained, updated, and organized filing system and performed general administrative and office duties to support tax department (room booking, ad hoc projects, responding to incoming calls, filing, etc)

● Assisted with GST recovery project: Communicated with various Wesco branches to resolve issues dealing with sales tax invoices, analyzing and systematizing over 16,000 invoices for tax errors, and recovering over $400,000 in GST

● Prepared and analyzed tax report to ensure the correct tax rates were assigned to the invoices in accordance to the province


Diabetes Canada – Volunteer Recruiter Toronto, ON 2017 EDUCATION

Bachelor of Commerce - Human Resources Management Major Toronto, ON 2011 – 2016 Ryerson University, Toronto, Ontario

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