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Technical Writer

Location:
Lancaster, California, United States
Posted:
November 26, 2018

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Resume:

Robert Ortiz

ac7sp7@r.postjobfree.com

www.linkedin.com/in/rjmortiz

SUMMARY

Extensive background in highly four disciplined environments with emphasis on compliance within the Medical Device, Environmental, Software, and Aerospace Industries:

●Analysis ability using test reports, engineering source data, and interviews

●Data Management/Configuration Management, Change Control Board (CCB)

●Leadership roles in an aerospace manufacturing environment

●Product Lifecycle Management (PLM), Product Data Management (PDM), and Enterprise Requirements Planning (ERP)

●Senior Flight Test Technician, Verification Testing, and Manufacturing in the aerospace industry

●Lean Manufacturing: Identification, process, implementation, and maintenance

EXPERIENCE

Boston Scientific Neuromodulation (Medical Device) - Contract Technical Writer, October 2016 – October 2018

Provide analysis of engineering source data and reports for the Configuration Management process and procedures for the maintenance of production systems and the creation of Requirements Document.

The tools used include Windchill Product Lifecycle Management (PLM) for product configuration management/Bill of Material (BOM) requirements.

Project management of tasks such as document/engineering configuration management of projects utilizing Windchill product lifecycle software.

Aquafine Corporation (Environmental) - Contract Technical Writer, Feb 2014 – Jul 2016

Aquafine provides ultraviolet (UV) solutions worldwide for TOC reduction, chlorine and chloramines destruction, ozone destruction and disinfection.

Developed and revised technical content using multiple sources of engineering data, conduct interviews for resolving product configuration conflicts. Review material requirements, of production systems using source material to meet specification adherence to manufacturing design.

Use of software tools such as SolidWorks Enterprise PDM (Product Data Management), SolidWorks/eDrawing viewers, and Enterprise Resource Planning (ERP) systems for Bill of Material (BOM) requirements.

Initiated PO’s and managed to make/buy request for the purchase of translated manuals to conform to CE specifications to meet production, customer, and country requirements.

CONTRIBUTIONS

Whereas nonexistent of processes, using tools of Kaizen, Six Sigma, and other process improvement systems, provided the successful planning, implementation, and monitoring of many impacting process improvements to include:

Risk management and regulatory compliance (safety labels, configuration management, status accounting of technical documents, manufacturing process compliance, SharePoint configuration management, and corporate-wide distribution notifications.

Assist manufacturing ensuring product compliance, Print-on-Demand, torque requirements implementation (critical product safety maintenance), the creation of templates and style guides for all technical documents.

Verifiable improvement in risk management, cycle time, and consistent quality output, compliance objectives, maintenance of processes, and significant and verifiable cost savings.

Customer Service experience consisting of addressing customer inquiries, complaints, and billing questions. Calm discontent callers, locate resources for problem resolution, and design best-option solutions for a positive outcome. Interface daily with internal partners in accounting and manufacturing teams.

An active participant in Process Improvement including Kaizen, Six Sigma, and other quality systems; Environmental Product Compliance (PEC) Team, and Control Change Board (CCB).

Katmai Support Svcs/Carlisle Res (Software Development) - Data Management Specialist/Software Data Mgr

Oct 2002 – Aug 2013

Katmai Government Services provided software development for the Command and Control System supporting the United States Marine Corps (USMC) and United States Air Force (USAF).

Develop and revise Technical Orders (TO’s), Job Guides, fault isolation diagrams, and other Technical Publication documents to resolve conflicts with configuration between software and documentation in multiple output formats meeting all Military Standard (MIL-Std) in content and Statement of Work (SOW) contractual compliance. Prepare and present status to our client during In-Process Review my areas of responsibilities.

Managed compliance with Statement of Work. Maintain and produce reports and tracking delivery to the customer.

Assist Program Manager in preparation of Monthly Status Report and responsible for distribution to Program Office and authorized points of distribution.

CONTRIBUTIONS

Planning, implementation, and monitoring of:

●Software Engineering Process Group (SEPG) Process Improvement Team

●Development and Implementation team of online Software Problem Reporting

●Development of configuration management of the documentation system

●Development of templates and style guides of manuals and forms

Boeing Aviation and Aerospace – Jan 1984 – Oct 2002

SENIOR FLIGHT TEST TECHNICIAN

Technical representative, validation testing, modification, and production experience. Aircraft platforms include Airborne Laser Test Bed (YAL-1), X-32 Joint Strike Fighter, Space Shuttle, International Space Station, B-1A, B1-B, AC130U Gunship, and the validation of the defensive electronic system (B-1B).

Provide leadership in a well-regulated discipline environment with strict adherence to quality process, SOP, and Bargaining Unit Agreements.

CONTRIBUTIONS

Process Improvement to include the planning, implementation, and monitoring of:

●Process improvement, quality improvement, problem reporting, and training

●Recycle of parts, resulting in significant monetary savings

●Development of reporting process of MRP shortages and manufacturing status reporting

Collaboration with engineering and other support groups seeking resolution of design, and testing conflicts for specification compliance, process improvement, and improved products.

SENIOR TECHNICAL WRITER

Develop and revise Technical Orders (TO’s), Job Guides, fault isolation diagrams, and other Technical Publication documents.

Project management of task(s) by identification of customer requirements, risk assessment, tracking project hours, assignment of task allocation, schedule timelines, meeting contract requirements, and lessons learned.

The creation of metrics to support documentation for the use of new contract endeavors.

Perform status accounting and configuration management.

Accomplishment:

Performance exceeded a 10% profit goal by 30% while achieving 100% of the scheduled execution.

Lifelong Learning:

* Team Leader (Boeing Company) * Certification of Team Leadership and Facilitation (Oriel Joiner Associates Inc.)* Lean Manufacturing (Oriel, Joiner Associates Inc.) * Team Building (Oriel, Joiner Associates Inc.) * Facilitator (Development Dimensions International) * Project Management Fundamentals * Project Management PMP (in the process) * Managing Teams * Leadership Fundamentals * Six Sigma Fundamentals * Technical Writing (Boeing Company) * Note Taking for Business Professionals. Currently in the process of taking Project Management PMP online course * The Science of Leadership.

Volunteer Experience

President at American Indian Little League

Leadership to oversee day-to-day operations of League: project management finances, activities, and compliance with Little League Baseball organization.

Communication with local city officials to coordinate events in support city in use of complex for public purposes.

Lancaster JetHawks Booster Club

Member Board of Directors: addressing daily business including Player support, financial considerations, and general business of operational topics. Other areas of contributions:

●Help with fundraising, supporting local area youth programs and assisted players during their stay.

●Maintained as Webmaster website.

Skills and Expertise

Supervision Leadership, Configuration Management, Contract Data Requirements List (CDRL), Change Management, Microsoft Office Proficient, Military, Quality Assurance, Process Improvement, Project Management, Requirements Analyst, Software Documentation, Statement of Work (SOW), Team Building, Team Leadership, Technical Writing, Testing, Office 365 for Business, and Google GSuite.

Interest

Baseball, Technical Advancements, News and Information, and Lean Manufacturing.



Contact this candidate