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Scrum Master

Chicago, IL
November 25, 2018

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Chicago, Illinois ***25 •773-***-**** •

Scrum Master Agile Coach Profile

Multifaceted technical career with a solid track record of innovation and success

Technically innovative consultant, partnering with high-growth organisations within the financial sector to exploit technology and use knowledge of IT solutions to drive organizational change and support business process design. Introduce Agile Methodologies to structure long-term strategies and enrich business systems. Demonstrate a solid awareness of business solutions maintaining a keen focus in the area of collaboration, documentation management, and CRM to accelerate the company mission. Exemplary leader, excelling in dynamic, fast-paced environments.

Core Competencies:

Full Life Cycle Project Management

Agile / Scrum Methodologies

Staff Leadership and Teamwork

Continuous Improvements

Financial Institutions / Real Estate

TDD (Test Driven Development)

Quality Assurance and Testing

Software Development Life Cycle

Cross-Team Collaboration / Communication

Management Development Programs

Lean Principals / Practices

Servant Leadership / Emotional Intelligence

Professional Experience

BMO Harris Bank – Data Management Group, Chicago, IL

Data Transformation QA Manager (Contractor), 2017 – 2018

Worked on high visible CCAR project, leveraging technical sophistication and industry expertise to lead several UAT projects. Created test plan that are stable and executed by multiple teams. Organized UAT AXIMOSL security testing efforts and executed UAT data integrity testing / system testing efforts.

Orchestrated business UAT coordination pertaining to mandatory Liquidity Monitoring Reports (FR2052A) project initiatives imposed by the Board of Governors of the Federal Reserve System (Board) under delegated authority from the Office of Management and Budget (OMB).

Partnered with the business and project team regarding strategy, approach, and rigor concerning UAT requirements based on enterprise UAT operating guidelines and industry best practices.

Participated in scrum ceremonies (Backlog Grooming, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospectives)

Cashaw Cleaners – Corporate & Residential, Cicero, IL

Scrum Master / Agile Coach, 2016 – 2017

Partnered with this organization to ascertain pain points and gain an in-depth understanding of departmental strategy to create streamlined system solutions that align technical needs with corporate objectives.

Investigated information systems and led the design, specification, and selection of information system solutions, considering functionality, data, security, integration, infrastructure, and performance.

Updated Cashaw’s Cleaners website from an information website to an E-commerce Web-Based site. Updated site made it more dynamic; offering customers the ability to purchase services as products and the ability to customize their products to their specification

Shaped operations and introduced systems and best practices while fostering an environment of continuous improvements and protecting the team from outside interference.

Responsible for facilitating scrum ceremonies (Backlog Grooming, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospectives)

CIBC Bank (Formerly The PrivateBank), Chicago, IL

QA Manager / Scrum Master (Contractor), 2014 – 2015

Administered controls and served as a core team member, leading a team of manual testers while overseeing all phases of testing. Coordinated functional activities, promoting cross-team collaboration for specific product development efforts including scrum, in addition to contributing to disaster recovery preparation and drills.

Worked with stakeholders from different group within client portfolio to get Product Backlog created for the CRIF, Consumer LOS, and CRM

Worked with Product Owner to prioritize backlog items and directly responsible for managing schedule and release plans in product development environment

Responsible for facilitating scrum ceremonies (Backlog Grooming, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospectives

Responsible for weekly status reporting to the Client Managers/Leads including teams’ velocity and assist with capacity planning

Responsible for successful steering and implementation of Agile Best practices

Proven good negotiation skills at team level and steering level

Dearborn National (DNoA) / HCSC, Lombard, IL

Lead UAT Coordinator (Contractor), 2013 - 2014

Served as an imperative member of the team focusing on the ACA (Affordable Care Act) Project across several workstreams. Liaised with project managers and business analysists to identify and track project requirements, and assisted end-users to create / execute appropriate user acceptance test plans and test scripts / scenarios.

Contributed to the ACA project; assisted to create Providers’ files for ERA/EFT testing efforts and entered claims for APTC testing efforts (utilized Teledent 1.0 and Teledent 2.0 Claim Entry Systems).

BMO Harris Bank, Buffalo Grove, IL

Senior UAT Tester, End-to-End Test Analyst, Agile Coach (Contractor), 2011 – 2012

Designed, developed, and deployed solutions to support SDM Program agile adoption efforts. Determined feasibility by evaluating analysis, problem definition, requirements, and solution development. Prepared solutions by determining and designing system specifications and standards, working with teams and stakeholders to improve agile thinking and scrum processes.

Improved the delivery of software development as per SDM measures; collaborated with business team leads to establish strategies and plan test execution windows.

Contributed to the creation of E2E (End-to-End) test scenarios for M&I Conversion; participated in dress rehearsal/production validation testing efforts and attained signoffs from key business players.

Mentored and coached teams regarding various Agile frameworks (Scrum / Kanban); motivated teams by celebrating accomplishments and identifying team needs through servant leadership.

Promoted cross-value stream collaboration to drive high levels of productivity and improve predictability of delivery across organization; fostered innovation and continuous improvements.

Additional Experience & Projects:

General Growth Properties – Commercial Real Estate Company (REIT), Chicago, IL

QA Manager for SIT, UAT Manager for Business End Users, Agile Coach

Maintained responsibility to build a QA team to assist with the testing and implementation of the following projects in addition to bridging the gap between IT and the Business Stakeholders. Delivered hands-on agile coaching to teams concerning all aspects of scrum practices; captured feedback and continuously improved agile guidance, training materials, and content.

Projects Included: GGP Data Center Migration, JDEdwards, CS Stars, Data Warehouse Implementation, Disaster Recovery, DYNAMiCS Lease Assembly CRM, Pcard – CART, TCS 9.0, Time & Billing – Project Time Tracking, Global Corporate Manager, Cognos Reporting MAP R24, and JDE Baseware, LLA (Lease Assembly Automation), Travel & Expense – Extensity, Ultipro/Payroll, FileSurf, Digital Documents, Furniture Mart, Digital Documents, Ceridian Upgrade – Time & Attendance, DealMaker/LicenseMaker, and Constructware

Bank of America, Chicago, IL

Quality Assurance Lead, System Officer

Managed onsite and offshore teams to test/implement ten complex, high-visibility projects identified as enabling the organization to realize significant business benefits.

Projects Included: Basel II - Multiple Integrations, Lending Process Re-engineering – Consumer, SME, MFG, CRM Enhancements, Disaster Recovery, Data Warehouse Implementation, Concur 7.1, TouchPoint, Crisp Migration, FxPay, FRW/LGD, FRW DR Testing, Eagle, Intrader/TradeDesk KenKooper 2000, Capital Expenditure, Write Off, Sungard Infinity, and OMR

Technical Proficiencies

Operating Systems: Windows 95/98/NT/2000/2003, and Windows 3.1., Windows 7/8/10, Rational, familiar with Microsoft XP, and AS400

PC Applications: Microsoft Word, Excel, PowerPoint, Outlook, Access, MS Projects, Lotus Notes, Clarity, Visio, Adobe, HP ALM 11.52, Jira, WebEx, Asana, Google Docs, SharePoint 2013, Zoom, GoToMeeting, and SnagIt 13, HP WinRunner, LoadRunner, Rally (Now named CA Technologies), Confluence, and Slack

Internet: Microsoft Internet Explorer, Fire Fox, Chrome, Safari, and Opera, Google Chrome, and Mozilla

Education and Credentials

Bachelor in Computerized Business Systems Catherine College

Certified Scrum Master Scrum Alliance

Scrum Fundamentals Certified SCRUMstudy – Targeting Success

Software Quality Testing Training (Honors) – Agile / Web-Based Testing Forte’ Knowledge

Health IT Certification – Implementation Management Moraine Valley Community College

Certified Software Test Professional International Institute for Software Testing

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