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Employee Relations Administrative Assistant

Bixby, OK
November 25, 2018

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Tulsa, Oklahoma 918-***-****


New Hires & Onboarding Policies & Procedures Benefits Administration Training & Development

Positioning HR as a Business Partner for Excellence: Dynamic Human Resources Generalist professional with 5+ years of HR experience. Diverse credentials which combine solid, tactical leadership and human resources expertise with a strong business acumen and background, an ability to work collaboratively, and a commitment to achieving corporate goals.


New Hires/Terminations

Employment Law


HR Policies & Procedures

Staff Recruitment

Applicant Interviewing

Benefit Invoice Processing

Open Enrollment Planning

Employee Relations

Benefits Administration

HR Program/Project Management

Orientation & Onboarding

HRIS & Payroll

Training & Development


Experience in assisting administration in company-wide human resources policies, procedures, and practices in accordance with corporate, federal and state legal requirements

Solid background in HR Generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance

Demonstrated success negotiating win-win compromises, and writing personnel manuals, corporate policies, job descriptions and management reports

Proven track record of consistently maintaining strong relationships with vendors

Certified in recruiting, training, eSourcing, marketing, and managing from Morgan Methodology Consulting/Peter Leftkowitz professional training


LEXUS OF TULSA Tulsa, OK automotive retail, 200 employees 2016 – present


Support and execute the interviewing and on-boarding of new hires

Responsible for full recruitment cycle, such as placing ads on internal/external job boards, arranging interviews, making job offers and organizing start dates

Administer employee new-hires, terminations, internal transfers and promotions

Provide appropriate HR support in employee relations with ~200 employees

Conduct employment verifications, reference checks, criminal backgrounds, credit checks, motor vehicle reports and administer drug screens

Schedule, coordinate and oversee multiple company-wide blood drives (OBI)

Generate HRIS statistical and ADHOC reports such as turn-over stats, benefit eligibility, employee stats, annual EEO-1 reports and other reporting as requested

Develop, launch and administer new procedures for the HR department, including new-hire orientation, company dress code, HR audit process, Travel procedures, Disciplinary Report procedures and employee surveys

Process all monthly health benefit invoices (medical, COBRA, dental, vision, STD, LTD, life, critical illness, FSA, 401K), ensuring all premiums are accurate and paid in a timely manner; reconcile accounts and process all journal entries

Administer employee health and wellness benefits (New Enrollments, Open Enrollments, HSA/FSA, 401K, COBRA, Life Insurance, AD&D, STD, LTD and Critical Illness)

Work closely with Payroll to ensure all payroll deductions (i.e. insurance premiums, taxes) are correct and accurate

Counsel management on how to conduct disciplinary/termination discussions

Maintain accurate employee records using KPA, Reynolds & Reynolds and Excel reporting

Complete employee insurance enrollments for open enrollment and newly-eligible employees

Primary point of contact for all health insurance providers and vendors (BCBS, Community Care, Cigna, BRI) and insurance brokers (HUB International, BPS)

Assist HR VP in developing, updating and maintaining company policies and procedures

Maintain company online training system (KPA) for HR and Safety courses

THE ROWLAND GROUP (TRG) Tulsa, OK staffing/service, 32 employees 2011 – 2015


President’s Club Award recipient in 2014 for generating $500K+ in gross profit; promoted to ‘Senior’ level

Sourced, identified and recruited highly-skilled accounting & finance candidates to fulfill client requisitions

Focused on contract and contract-to-hire positions, maintaining a weekly GM of $25K+; $75K+/year in direct hire

Fulfilled positions such as CFO, Controller, Accountant, Accounts Payable/Receivable, Audit, Financial Analyst

Fulfilled positions such as Executive Admin, Office Manager, HR professionals, Sales & Marketing professionals

Trained and coached candidates on interview skills and how to self-market/self-promote

Lead frequent candidate interviews (15/week) to identify top talent

Competitively negotiated direct hire and contract-to-hire contract rates to ensure highest profitability

Conducted client visits (30/month) to establish new clientele and retain current clientele (250+)

Built and maintained relationships with clients’ accounting/finance management to ensure ‘first call’ on job orders

Marketed to potential clients by promoting TRG advantages (integrity, performance, quality)

DOLLAR THRIFTY AUTOMOTIVE GROUP Tulsa, OK automotive service, 7000 employees 2010 – 2011


Managed and maintained Government Services Administration (GSA) fleet program

Conducted training on GSA program and all projects with fellow team members

Completed frequent sales analyses to determine GSA program profitability

Managed and maintained Amazon online gift code incentive program for government renters

Generated multiple tracking reports for multiple government fleet programs

HILTI, INC. Tulsa, OK tool manufacturing, 2000 employees 2002 – 2010


Trained new personnel on all contract programs

Controlled and managed Tool Placement Agreement (loyalty program), consisting of 1,500 contracts

Generated and managed customer Rebate program, consisting of 100 annual contracts

Appointed as sole contact for 2,000 field account managers

Provided presentations on contract programs to large employee-based audiences


Trained all field account managers on proper Consignment program procedures

Managed and reconciled Consignment program, consisting of 500 contracts

Generated monthly inventory reports for management review and analysis

Appointed as sole contact support for 2,000 field account managers

Developed/applied contract Terms & Conditions by coordination w/ Legal and Executive Management

EXECUTIVE ADMINISTRATIVE ASSISTANT to Sr. Vice President (2002 – 2005)

Participated in company introduction training with new-hire personnel

Provided administrative support to two Sr. Vice Presidents and their 1,000 direct-report employees

Assisted with recruiting; processed new hires and performed multiple HR-related functions

Organized company meetings and arranged all travel and hotel accommodations for meeting participants

Prepared PowerPoint presentations and reports for management


BullHorn, WinSearch

Reynolds & Reynolds, ERA

SAP, PeopleSoft, KPA

Google Suite

Excel, Access (intermediate)

Word, PPT (intermediate to expert)


University of Phoenix, Tulsa, Oklahoma

Bachelor of Science Degree (graduated with Honors, 3.85 GPA) – Business Management – 6/2011

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