HAKIM UPADHYAY

Contact: 789*******

E-Mail: ac7s5m@r.postjobfree.com

Result-oriented individual, targeting assignments in Software Testing, Salesforce Tester & Scrum Methodology with a leading organization of repute preferably in IT Industry

PROFILE SUMMARY

Over 7 years of experience in Software Testing as a Quality Assurance Engineer along with 4+ year work experience as a Salesforce Tester and contributing towards to develop and deliver the better product to the market.

Having Certification in Salesforce.com Administrator (ADM-201), Salesforce Platform AppBuilder.

Certification in Scrum Master.

Having US B1/B2 Visa for next 8 Years.

Have working experience on Salesforce Configuration i.e. Profile, Permission set, Role, Workflow, Approval Process, Reports and Dashboards etc.

Develop and implement testing and quality assurance artifacts for new and existing software

Ensure that software functionality is implemented according to the product stakeholder needs

Log and track system flaws using the JIRA and Rally issue tracking system

Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams

Work with a software development team and Service providers in a geographically distributed structure

Where necessary, develop and execute manual test cases to detect issues that cannot be detected through automated means

Assist with triage, diagnosis, and resolution of issues discovered

Drive best practices throughout our software development process that will improve overall software reliability while minimizing overhead on development efforts

Proficient in the concepts of CRM with hands-on experience with Salesforce.com testing

Expertise in handling activities pertaining to Scrum Methodology like sprint planning, review and retrospective

Possess sound knowledge of extensive Agile process in Scrum Model with Scaled Agile Framework

Skilled in modifying test cases to ensure the quality and functionality of assigned systems in adherence to test plans

In-depth knowledge of all phases of SDLC, STLC & defect management tools, adept at preparing Test Plans, Bug Reports and Test Execution Reports

An effective communicator with relationship management skills with the capability to relate to people at any level of business and management

SKILL SET

~ Salesforce Admin ~ Test Planning ~ Requirement Analysis

~ Quality Assurance ~ Scrum Methodology ~ Software Testing

~ Relationship Management ~ Reporting & Documentation ~ Team Management

ORGANIZATIONAL EXPERIENCE

Since Apr’17 Wipro Technology

Growth Path April 17 to till now (Consultant)

Jan 16- Apr16 Hewelett Packard Enterprises

Growth Path Technical Lead

Since Oct’11 InTimeTec Visionsoft Private Limited, Jaipur

Growth Path

April 16 to Jan 16 Technical Lead

Nov’12-Mar 16 Senior Software Engineer (QA)

Oct’11- Oct’12 Software Engineer (QA)

Key Result Areas:

Working as a Salesforece Tester and having working experience in Salesforce configuration part like creation of Profile, Page Layout, Role and Permission Set, Workflow and Approval Process, Process Builder etc.

Estimating effort for each release and procuring the number of resources required.

Facilitating Scrum ceremonies like daily stand-ups, grooming sessions, sprint planning meetings, retrospectives and management reviews, Software Engineering Process Group (SEPG) discussions, quality and process trainings to achieve the sprint goals.

Articulating testing issues and risks by creating and executing test scripts, raising defects and retesting defects with different profiles

Liaising with product owners/business analysts for outlining the scope of requirements

Assigning the tasks to team members, reviewing their test scripts and setting up defects meeting with clients

Conducting software functional and regression tests, logging defects, assisting various departments in problem diagnosis, reporting problem status and tracking problems till conclusion

Organising daily defect resolution status calls to discuss defects in Bugzilla, Zephyr, JIRA, TFS with vendors, project management and users

Generating daily status & defects reports for ensuring data integrity and validating the inserted and updated data

Maintaining RTM reports for recording requirements and defects respectively

Ensuring the sprint deliverable releases on schedule using risk analysis and defect containment practices, test automation, and continuous improvement initiatives

Collaborating with architects for architecture backlog management, prototypes and technical grooming

Working closely with the program management and development teams for ensuring that appropriate quality metrics and goals are defined and tracked throughout the project lifecycle

Preparing and delivering status reports to clients on projects in process

Functioning on JIRA, capturing the requirements of releases

Developing validation rules, workflow and approval processes for new tasks, field updates, and email generation according to application requirements

Highlights

Recommended changes to the testing tools which increased efficiency by 80%, and improved ROI by 100%

Enhanced productivity by 100% and improving product quality by 95%; completed 100% of projects and releases on schedule, in line with the budget and customer satisfaction

Setup the testing practice, integrated tools with ways of working with the goal of reducing the testing effort to 90% of the Software Development Life Cycle

Managed the Software Development Lifecycle (SDLC) using the Agile Scrum methodology; completed 24 product release cycles in a year

Increased First Time Right (FTR) measures to reduced Cycle Time (CT) which increased the releases rate by 40%; delivered all projects using the Agile / Scrum methodologies

ACADEMIC DETAILS

Bachelors of Engineering in Electronics & Communication from Sri Balaji Engineering College, Rajasthan University, Jaipur in 2006

12th from Ramanand Senior Secondary School, Rajasthan Board, Kota in 2000

10th from Bal Vidyalaya, Rajasthan Board, Kota in 1998

CERTIFICATIONS

Scrum Master by Scrum Alliance

Had Salesforce.com Administrator (ADM-201) Spring 16, Salesforce Developer(Dev-401)

MAJOR PROJECTS

Client: Philips Healthcare, Netherlands

Description: Philips Healthcare is the brand name in the healthcare domain and I am working OneEMS project here. This is used for case management and remote service. We are handling the case service from Salesforce, Portal and by Interactive Intelligence.

Role: Working as a Salesforce Tester and guiding the internal team and client as well. Working on Asset, Case, Account and Contact object.

Client: Balsam Brands, USA

Description: Balsam Brands is a multi-brand E-commerce retailer and uses Salesforce as a technology for end-to-end delivery process.

Role: Performed as a Scrum Master, Salesforce Administrator & Senior Quality Assurance on orders, cases, warranty workflow, for different types of customers and maintained visibility of orders to base on their status.

Client: CradlePoint, USA

Description: CradlePoint facilitates deal registrations which are created in partner portal, opportunities, accounts, product and Service requests, knowledge articles objects.

Role: Performed as a Scrum Master, Salesforce Tester & Senior Quality Assurance managing as deal cases and entitlement modules.

Product: INTIME CRM

Description: INTIME CRM caters to the customer’s need of creating a quote, selling a product, managing inventory and keeping a track of customer relationships.

Role: Emerged as a Scrum Master & Senior Quality Assurance for offering the qualitative solutions.

Project: Cougar Mountain, USA

Description: Cougar Mountain provides high-valued integrated accounting software applications for retail, wholesale, non-profit, and service-based businesses combined with excellent services and customized solutions.

Role: Worked as a Senior Quality Assurance Engineer.

Project: Fling Flyer, USA

Description: Fling Flyer is a real estate/vehicles and other classified listing creation and distribution platform.

Role: Worked as a Senior Quality Assurance Engineer.

IT SKILLS

Project Management Tools: JIRA, TFS, Basecamp, Dot Project

Bug Reporting Tools: Bugzilla, JIRA, TFS

Data Migration Tools: Apex Data Loader

Testing Methodologies: System, Functional, Integration, Negative and Regression

Test Management Tools: Test Link, Zephyr Community Edition and Zephyr with JIRA

PERSONAL DETAILS

Date of Birth: 13th April 1983

Permanent Address: B-703, Namarata Satellite Society, Near Govind Garden Restaurant, Pune.

Languages Known: English & Hindi

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