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Customer Service Machine Operator

Salt Lake City, UT
November 20, 2018

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Timothy B. Brown Cell: 385-***-**** **********@*****.***

Looking to join a company that is diverse and willing to allow me to utilize

my education and experience to advance in a career position.

Highlights of Qualifications

Over 8 years of experience in providing excellent customer service;

Highly motivated with a strong work ethic;

Superior time management and organizational skills;

Resourceful and creative problem solver;

College courses in Microsoft Word, Excel, and PowerPoint;

Great quality assurance skills and experience;

Trained and experienced with ISO 9001:2008 (internal Auditing; and

Excellent communications, mediation & negotiation skills.



Yazoo City, MS

Machine Operator / Quality Assurance / ISO Internal Auditing

2/2009 4/2016

Manufacturing industrial-use body armor to exacting customer standards. Proficient on many industrial sewing machines and other types of machinery. Advanced quickly into a Quality Assurance position within UNICOR, as well as added training and years of ISO 9001:2008 Internal Auditing experience, which ensured manufacturing, was done to ISO standards and exacting customer specifications, with a zero-defect rate.

US West / Qwest (Now DBA Century Link


Resource Allocation Specialist

1/1998 1/2001

Coordinated, trained, and motivated the residential sales force and team managers. Designed and wrote support and tracking reports for team management. Ensured quality levels of customer service via direct monitoring and review. Implemented and maintained automatic tracking in many areas of the sales force.

Direct Merchants Bank


Collection & Recovery Specialist

5/1995 3/1998

Coordinated debt and asset recovery operations, to include repossessions & evictions. Daily customer and client service, resolving a diverse set of challenges in a respectful and efficient manner. Promoted from entry level collector to recovery agent within 6-months of employment. Strictly adhered to FDCPA laws and regulations to ensure superior and legal accuracy


Spanish Fork

Spanish Fork, Utah

High School Diploma, General

Utah State University

Logan, Utah

No degree completed, Business / Social Science

Took various classes via satellite learning program towards a degree.

Century College

No Degree Completed, Microsoft Certification

Completed and received certificates in Word, Excel and PowerPoint.

Professional Associations

Toastmasters International: Assisted in the creation and function of the "Inside Out" chapter. Participated in events to promote participation in the community. Attended workshops and spoke at speaking engagements and speaking series lectures on topics such as leadership and communications.

Volunteer Work

March of Dimes / Volunteer Coordinator, Provo, Utah: Coordinated several fundraising events and activities. Raised funds to support various events, such as the annual walk-a-thon. Encouraged businesses within the community to engage with and support the organization.

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