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Service Technician

Louisville, Kentucky, 40210, United States
November 15, 2018

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Terry Newby

**** ******* ****** *****: 502-***-****

Louisville, KY 40210 Email:

Service technician

Outstanding troubleshooter with the ability to quickly diagnose and resolve small and large-scale issues. Served active duty, Unites States Navy, numerous decorations, honorably discharged - Tactical Data Systems Officer and Missile Systems Officer. Have worked both Computer Repair (B.S. Computer Science) and Electronic Repair (B.A. Electronics Technology). Inspect Equipment, board level repair, test and maintain systems.

Areas of Expertise


Analytical Problem Solver

Mathematical Aptitude

Safety Oriented

Computer Networking

Technical Documentation

Key Skills Assessment

Communication – Robust reputation for excellent communication skills to clearly and effectively relay concepts and ideas amongst a variety of cultural, economic, and cultural backgrounds.

Team Leadership – Consensus builder highly regarded for maintain a focus on staff’s professional development and in fostering a positive and inclusive work atmosphere.

Professional Experience

Honeywell International 2018 - Present

Specialist Technical Support Associate

Troubleshoot Pro-Watch security system, including Badging, Compliance Reports, Panels, Channels, Controllable Inputs/Outputs, and Readers. Configure SQL queries.

Numerous Colleges, Several Locations 2002 – Present

Current: American National University (Louisville, KY) (2008-present)

Serving as a faculty member delivering instruction in Computer Technology and General Education courses via classroom, video-conferencing, or online.

Teaching/taught at:

oSouthern Ohio University, Cincinnati, OH

oIvy Tech Community College, Lawrenceburg, IN

oNational College, Cincinnati, OH, and, Florence, KY

oAntonelli College, Cincinnati, OH

oAcademy of Court Reporting, Cincinnati, OH

oUnion Institute, Cincinnati, OH

UPS (United Parcel Service) 2015 – 2017

TSG (Technical Support Group) System Technician

Troubleshoot computer hardware, UPS next generation small sort equipment, wireless access points, install and configure workstations and servers including DHCP, DNS, and Active Directory, switch and printer configuration.


Industrial Communication & Sound, Cincinnati, OH 2004-2005

Service Technician (2004-2005)

Troubleshoot electronic systems, including Security Systems (access control and camera systems), Sound and PA systems, computer systems, and perform bench repair work. Worked in Public Schools, Museums, National Underground Railroad Freedom Center, and various businesses.

Cincinnati Bell Telephone, Cincinnati, OH 1989 - 2001

Project Manager (1996 - 2001)

Applied subject matter knowledge to solve common and complex business issues within established guidelines and by recommending appropriate alternatives.

Negotiated outsource vendor contracts. Communicated effectively with various levels of management. Experience managing projects with 20 persons or more and with at least $1M in budget size, including 200+ co-location, 400+ Digital Loop Carrier (DLC), and 30+ public road job projects.

GIS System Administrator, Intergraph Computer-Aided Drafting (1993 - 1996)

Managed multi-server/user networks in LAN.WAN environments, full-cycle application development and building enterprise application, data warehouse planning and development.

Staff Supervisor (1992 - 1993)

Served as a catalyst for implementation of new products for customer premise installations.

Outside Plant Engineer (1989 - 1992)

Designed fiber and copper subscriber service telecommunication structure.

General Dynamics, Pomona Division, Pomona, CA 1983 - 1988

Automated Test Equipment Engineer

Designed, troubleshoot, and tested automated equipment test stations producing AIM/RIM Sparrow missiles.

Designed Test Station 7203 Hydraulic Control Section to increase production efficiency greater than 50% due automation and reduce workforce requirements by 33%.

Designed electronic modifications and components for test stations.

Familiarity with oscilloscopes, frequency generators, waveform generators, digital voltage sources, multi-meters, and other test equipment.

Education & Training

Master of Business Administration, Marketing, Information Systems, Xavier University, Cincinnati, OH

Bachelor of Arts, Computer Science, Morehead State University, Morehead, KY

Bachelor of Science, Electronics Technology, Morehead State University, Morehead, KY

Computer Networking Certificate, Southern Ohio College, Cincinnati, OH

Master's certificate in Project Management

MCP, MCSA, MCSE Microsoft Training Center (Cincinnati, Ohio), Security and SQL

Microsoft Office (Word, Access, Excel, PowerPoint, Publisher)

Visual Basic, HTML

Windows 9x, NT, 2000, XP, Windows7,8,10, Server 2003/2008/2012

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