Amy L. Davis
Durham, NC 27713
Cellular – 984-***-****
Alternate-919-***-****
Email – ac7pe2@r.postjobfree.com
Objective
To obtain a challenging career with a professional company of excellence that encourages growth and development. Employment
2011-2013 Burt’s Bees, Inc. Durham, NC
Customer Support Analyst
Manage payment performance of customers, days sales outstanding Perform prompt collection of past due receivables
Accurately identify, validate, and clear customer deductions Perform prompt collections of invalid deductions
Reduce invalid deductions by identifying process improvement opportunities Partner with brokers and sales force to resolve deductions and resolution of promotional deductions Act as a liaison between Credit, Finance, EDI, Sales, Supply Chain, and other department Actively participate on projects to drive continuous improvements throughout the business Issue credits for customers within my portfolio
Processing returns
2007-2011 Burt’s Bees, Inc. Durham, NC
AR Processor
Post cash to proper accounts
Research and identify problems with accounts within my portfolio Customer Service and Collections
Completed Sabanes Oxley testing for auditors
Process Credit Card Payments, Invoices, Incoming Checks Credit Card Virtual Terminal for online orders
Prepare weekly deposits
Reconciliation of records, balances, and account activity Provide and distribute reports as requested
Setup and maintenance of accounts, ledgers, journals, and files Assist with month-end, quarterly, and year-end closing 2006-2007 West Brothers’ Transportation Services Durham, NC Collections Specialist
Responsible for collections for 5 companies
Correcting invoices that are billed incorrectly
Researching billing disputes
Month end closing reporting
Fuel surcharge updating
All credit card transactions
Reconciling all aging reports
Training of employees on billing system
2003–2006 West Brothers’ Transportation Services Durham, NC Accounts Receivable Technician
Responsible for answering the main phone lines
Assisting customers on the phone and face to face
Make the mail runs to the post office daily
Putting postage on all outgoing mail
Approve new customers for a credit limit
Set up all new customers and updating GL codes
Responsible for all of the fuel surcharge, calculating and updating Invoice all dedicated customers
Keep numerous spreadsheets updated
Enter all rate agreements
Administrative, Customer Service duties
Assist in all collections
Training
2000–2002 East Coast Metal Dist. Durham, NC
Accounts Payable Technician
Keying invoices
All expense reports
All of the fuel statements paying and keeping track of all receipts Keying, calculating, and organizing all driver logs Quarterly fuel tax report
Assisted in the all of the Visa statements
Resolving discrepancies on all invoices
Keeping track of all driver logs
1998–1999 Healthcare Business Resources Durham, NC Accounts Payable Technician
Pay incoming invoices
Posting checks and keeping appropriate backup
Keying invoices into system
Inventory
1996–1998 Ferguson Printing Company Durham, NC
Administrative Assistant/Office Manager
Overseeing front office, organization
Take print orders, typing invoice & quotes
Education
2006 - Pending Durham Technical Comm. College
Major: Associate Degree in Accounting -
2006 - The Essentials of Collections Law - Rockhurst Continuing Education Center 1997 - 1997 Intra-Medical Institute
Course of study: Phlebotomy
1994 - 1995 Durham Technical Comm. College
Major: Associate Degree in Accounting
1989 - 1993 Southern High School
General Degree