Sign in

Customer Service Administrative Assistant

Cary, NC
November 15, 2018

Contact this candidate


Amy L. Davis

*** **** ***** ** *** A**

Durham, NC 27713

Cellular – 984-***-****


Email –


To obtain a challenging career with a professional company of excellence that encourages growth and development. Employment

2011-2013 Burt’s Bees, Inc. Durham, NC

Customer Support Analyst

Manage payment performance of customers, days sales outstanding Perform prompt collection of past due receivables

Accurately identify, validate, and clear customer deductions Perform prompt collections of invalid deductions

Reduce invalid deductions by identifying process improvement opportunities Partner with brokers and sales force to resolve deductions and resolution of promotional deductions Act as a liaison between Credit, Finance, EDI, Sales, Supply Chain, and other department Actively participate on projects to drive continuous improvements throughout the business Issue credits for customers within my portfolio

Processing returns

2007-2011 Burt’s Bees, Inc. Durham, NC

AR Processor

Post cash to proper accounts

Research and identify problems with accounts within my portfolio Customer Service and Collections

Completed Sabanes Oxley testing for auditors

Process Credit Card Payments, Invoices, Incoming Checks Credit Card Virtual Terminal for online orders

Prepare weekly deposits

Reconciliation of records, balances, and account activity Provide and distribute reports as requested

Setup and maintenance of accounts, ledgers, journals, and files Assist with month-end, quarterly, and year-end closing 2006-2007 West Brothers’ Transportation Services Durham, NC Collections Specialist

Responsible for collections for 5 companies

Correcting invoices that are billed incorrectly

Researching billing disputes

Month end closing reporting

Fuel surcharge updating

All credit card transactions

Reconciling all aging reports

Training of employees on billing system

2003–2006 West Brothers’ Transportation Services Durham, NC Accounts Receivable Technician

Responsible for answering the main phone lines

Assisting customers on the phone and face to face

Make the mail runs to the post office daily

Putting postage on all outgoing mail

Approve new customers for a credit limit

Set up all new customers and updating GL codes

Responsible for all of the fuel surcharge, calculating and updating Invoice all dedicated customers

Keep numerous spreadsheets updated

Enter all rate agreements

Administrative, Customer Service duties

Assist in all collections


2000–2002 East Coast Metal Dist. Durham, NC

Accounts Payable Technician

Keying invoices

All expense reports

All of the fuel statements paying and keeping track of all receipts Keying, calculating, and organizing all driver logs Quarterly fuel tax report

Assisted in the all of the Visa statements

Resolving discrepancies on all invoices

Keeping track of all driver logs

1998–1999 Healthcare Business Resources Durham, NC Accounts Payable Technician

Pay incoming invoices

Posting checks and keeping appropriate backup

Keying invoices into system


1996–1998 Ferguson Printing Company Durham, NC

Administrative Assistant/Office Manager

Overseeing front office, organization

Take print orders, typing invoice & quotes


2006 - Pending Durham Technical Comm. College

Major: Associate Degree in Accounting -

2006 - The Essentials of Collections Law - Rockhurst Continuing Education Center 1997 - 1997 Intra-Medical Institute

Course of study: Phlebotomy

1994 - 1995 Durham Technical Comm. College

Major: Associate Degree in Accounting

1989 - 1993 Southern High School

General Degree

Contact this candidate