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Customer Marketing

Mississauga, ON, Canada
November 17, 2018

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As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience


Expert in all MS Office software (Word, Excel, PowerPoint, Visio, Outlook)

Comfortable with programming languages such as SQL, Python and Java

General skill in troubleshooting with the proven ability to provide creative strategies


Motivated, flexible and versatile

Able to perform under intense time constraints

Proficient at multitasking

Can discretely handle sensitive, confidential records

Excellent analytical, and problem solving skills

Effective communication and inter-personal skills

Ability to organize workloads and delegate effectively


Certified Information System Security Professional (CISSP)

oCurrently seeking certification


Just Energy, Mississauga, ON January 2018 – Present

Business Systems Analyst

Collaborate with functional user groups to design and implement business process and system enhancements that reflect internal priorities, regulatory and business rules.

Lead small to medium size projects that target process improvements, new product launches, renewal and retention planning, customer billing, and customer acquisitions.

Develop and deliver executive-level reports and analysis (using SQL, MS Excel and / or SSRS) for key strategic initiatives. Perform complex data extraction, analysis and data mining to deliver actionable insights in a timely manner.

Act as a subject matter expert in the areas of market rules, competitive landscape, regulatory compliance, current product offerings and in-house system designs.

Provide input and take actions to resolve escalated customer-facing issues, and take steps to minimize future issues.

Just Energy, Mississauga, ON

Associate Business Systems Analyst October 2016 – January 2018

Analyzing business challenges and designing practical, attainable solutions enhancing opportunities available to Just Energy

Creating, modifying, and executing test plans ensuring tools or software packages function correctly before they are released

Help facilitate planned or unplanned system outages varying in purposes

Analyzing and coordinating the migration of customer data between software systems

Provide input and decision making authority to resolve escalated customer-facing issues and take steps to minimize future ones

Creating tools and reports (in MS Excel or SQL) to help manage the day-to-day responsibilities for various functional areas

CIBC – Canadian Imperial Bank of Commerce, Toronto, ON

Business Analyst September 2012 – October 2016

Provide strong customer satisfaction by prioritizing numerous urgent customer set ups and updates in an accurate and timely manner

Thorough knowledge of banking business and technical systems to perform in-depth analysis to provide immediate direction

Operate independently or as a team member when setting priorities and assessing issues

Use various system application to perform daily tasks such as WSS, IBTSS, Object Charlie, and FX Maintenance to set up required codes for clients to book trade settlements

Facilitated payments between financial institutions across the globe using SWIFT

Updated SWIFT codes in the CIBC WSS system for banks that we've dealt with

Ensured institutions received the payments by verifying the correct SWIFT codes

Selected Accomplishments:

Achieved a Quarterly Team Recipient Award by providing outstanding service to one of CIBC’s most trusted clients. (F&C Asset Management PLC) 2014

Achieved an Award for providing excellent service to one of CIBC’s most trusted investment managers. (PIMCO) 2015


Ryerson University – Ted Rogers School of Business, Toronto, Ontario 2015

Bachelors of Commerce - Business Technology Management

Team Leader in IT Feasibility Project (Capstone Project) - led a team to work with a local shoe company to implement an IT-based solution

oAssessed the business processes, competitive strategies of both the company and the shoe industry, identified key areas of improvement - resulting in practical recommendations based on research and budget

oDeveloped test plans plus Gantt Charts to assist in time and scope management

oCoordinated with my team, developers, stakeholders and management in order to set meetings to gather information for the project

Created project charters, risk register documents, and quality management plans

Created different networking models such as OSI, and TCP/IP models

Performed ERP simulations to manage accounting, marketing, advertising, inventory capacity and production

Worked as a team with colleagues creating software development life cycles, UML diagrams, and Domain Models to further expand our research of different organizations

Sheridan College – Institute of Technology and Advanced Learning Oakville, Ontario 2008 – 2010

Business Marketing - Marketing Diploma

Worked with groups to define and develop business cases for current products and companies

Wrote marketing requirement documents for future product development using the Marketing Mix model; also known as the 4 P’s (Product, Price, Place, Promotion.)

Defined industry segments and identified opportunities in domestic and international markets

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