Rena Evans

** ****** ***** ***** 240-***-**** cell

Germantown, MD 20876 ac7oq6@r.postjobfree.com

SKILLS Microsoft Office Suite 2007 (Advanced), Microsoft Project, Basic Bookkeeping, Typing 85 WPM

EDUCATION USA Secretarial School 1987-1989 Potomac SHS 1982-1984

Business Administration/Clerical Administration Diploma

TRAINING Cross Country University, Clinical Work Examiners PA SW, 1999-2000

Ohio Department of Alcohol and Drug Addiction Services, RCH Approval, Counselor CPE, Social Worker, 1999-2000

Yorkshire Nursing Course, Medical Assistant, 1989

WORK EXPERIENCE

2012 – Present Science Systems and Applications, Inc. /Administrative Assistant Receptionist

Provide support and assistance to multiple executives including; CEO, COO, Office Manager and Human Resource

Manager

Operations and Director of Funding

Coordinate meetings, special events and conference room scheduling

Maintain record retention, data entry/data collection for all outgoing and incoming mail

Greet all visitors and customers, maintain guest book, and escort to various meeting locations

Prepare air, car, hotel and other arrangements for numerous company executives

Maintain supply inventory, reconcile invoices, and ensure supplies are well stocked

Answer, route, and respond to all incoming telephone calls

2010 - 2012 Sparks (Temporary Agency) Columbia, MD

Science Systems and Applications, Inc. /Receptionist

Provide support and assistance to multiple executives including; CEO, COO, CFO, Office Manager and Human Resource Director, Operations and Director of Funding

Coordinate meetings, special events and conference room scheduling

Maintain record retention, data entry/data collection for all outgoing and incoming mail

Greet all visitors and customers, maintain guest book, and escort to various meeting locations

Prepare air, car, hotel and other arrangements for numerous company executives

Maintain supply inventory, reconcile invoices, and ensure supplies are well stocked

Answer, route, and respond to all incoming telephone calls

2009 – 2010 Sparks (Temporary Agency) Columbia, MD

University of Phoenix/Front Desk Receptionist

Inbound and outbound calls, transferred calls processed attendance, front desk administrative duties, classroom set up, projectors/supplies, assisted students in the learning center, provided assistance to staff and professors with special projects, open and closed facilities in various locations

Recruited top executive business and community leaders for The Muscular Dystrophy Association

Other duties included scheduling, verifying, follow up calls, referrals, call log sheets, event planning, training new hires

Assisted Field Coordinators at campaign donation events

Rena Evans

49 Stoney Point Court 240-***-**** cell

Germantown, MD 20876 ac7oq6@r.postjobfree.com

2006 – 2008 Spherion – 2 year contract Columbus, OH

Customer Service Image/Mail Center Manager

Delivered exceptional customer service and administrative office support assisting customers, engineers and top

executives with special projects meeting deadlines

High volume inbound and outbound mail distribution, copy services, hospitality and conference room set-up, front desk reception assistance as needed

Month end reports, PM Maintenance and repairs on mail metered and copy machines

Streamlined operations and reduced cost by consolidating operations and maintaining inventory control negotiating

rates with competitive service providers

2005 – 2006 U-Haul Moving and Storage, Inc. Columbus, OH

Customer Service Representative

Front desk customer service sales and contracts, inbound/outbound mail

Phones, data entry, collections, deposits, truck/storage and trailer rental

Out of office inventory equipment recovery

Open and Closing Supervisor

2002 – 2005 B&B Supported Living Services, Inc. Columbus, OH

Q&A Compliance Coordinator

Provided quality customer service for clients prescreening, interviewing, investigating new hires, and staff performance reviews

(CFR 42 HIPPA regulated guidelines) enforced company policy and procedures, internal audits, investigations,

month end reports, follow-ups, board meetings, and other administrative duties

Implemented narrative client treatment plans and preventive measures

2000 – 2002 Parkside Behavioral Health Columbus, OH

Medical Records Compliance Coordinator

Managed Medical Records Department as Medical Records Director and Assistant to the Clinical Director, specializing

in mental health and rehabilitation

Internal office audit investigations of operations enforcing (CFR 42 HIPPA Regulated Guidelines) policy, procedures,

and notary services

Implemented narrative strategic planning, client treatment planning, preventative measures, reports, follow-ups, and

board meetings

Monthly meetings with Ohio OSHA Board of Directors for OSHA Law and Regulations in the Workplace

1995 – 1999 Sears Home Improvements Worthington, OH

Lead Customer Service Representative

Marketing and Scheduling Supervisor for District and Field Sales Managers

Supervised staff, handled inbound and outbound calls for siding windows and deck home improvement products,

sales and data entry

Monitored, calculated, and reported sales and cost estimates

Dispute resolution liaison and lead verifier

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