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Customer Service Financial

Location:
Edmonton, Alberta, Canada
Posted:
November 15, 2018

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Resume:

ELIZABETH YS COKER

**** *** ****** **, ********, AB. Canada. T6J 2P2

Email: ac7o9i@r.postjobfree.com Mobile Tel: 587-***-**** (Home Cell); 780-***-****

Highlights of Qualifications

Over 5 years’ experience in Taxation, Insurance, Banking& Finance and office administration

Vast experience in preparation and interpretation of financial statements

Knowledgeable about administrative policies, procedures, and financial/accounting functions

Ability to maintain confidentiality and discretion

Knowledge of collection related legislation

Ability to communicate effectively in English

Knowledge of collection processes and actions

Customer focused, and Relationship driven

Extremely motivated and goal-oriented

Highly organized with the ability to multitask and prioritize effectively

Strong written and verbal communicate skills

Excellent problem solving and decision-making skills to meet tight deadlines

Proficient in the use of Microsoft Office, Google Docs, Gmail and PeopleSoft, ORACLE, SPSS, STATA

PROFESSIONAL EXPERIENCE

Diamond Bank Plc, Plateau State, Nigeria 2012-2014

Financial Advisor/Customer Service Officer

Provided financial planning support to clients

Rendered customer services

Received phone calls on behave of the company

Rendered customer support over the phone

Supported investment professionals to cultivate client relationships

Prepared financial plans and check their accuracy

Responded to prospective customer queries about financial planning

Assisted in the development plans for the company

Offered subject matter expertise to fellow Financial Advisors

Maintained awareness of latest legislative changes that may affect financial planning

MTN (VODAFONE) Nigeria Communications 2011 - 2012

Financial Operations, Analyst. Business Support Unit, Finance Dept.

• Produced daily systems statistics and reports

• Developed and responded to documents for the office

• Reported Operations status to database admin

• Assisted in providing technical directions

• Ran daily financial transactions

• Managed Petty Cash

• Posted of Petty cash expense on the Company Financial System (IFS), Oracle

• Prepared budget and analyzed data for management

Datalinks Plc

Project Management coordinator

Software installation and financial assets management

Presentation of documents on Microsoft PowerPoint, word, excel and project

Using computer software to create needed graphics

Taking notes at meetings while participating

Communicating with clients to get direct feedback

Conflict resolution among team members

Filing report to top management

Training (2012)

Basic Accounting

Basic Credit

Customer Service Excellence Foundation

Basic Marketing and Selling Skills

Business Communication & Etiquette Programme

Business Writing and Communication

Project Management

Computer Graphics

Computer Electronics

Data communications & Networking

Database Management Administration

Education

Management, Cyprus Int`l University Mersin 10 Turkey 2015

Bachelor of Science (BSc.) in Computer Science, University of Jos, Plateau, Nigeria 2009

Trainings in Canada

WHMIS 2015

First-Aid CPR 2018

Certifications

MNCS (Member Nigeria Computer Society) 2010

OCP (Oracle Certified Professional) ORACLE 2009

OCA (Oracle Certified Associate) ORACLE 2009

References: Available Upon Request



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