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Machine Operator Customer Service

Stratford, Connecticut, United States
November 08, 2018

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Mr. Nikia T. Sims

** ****** ***., *********, ** *6614 203-***-****

Manufacturing Associate

Extensive experience within manufacturing environment with proven skills in coordinating and managing variety of simultaneous job roles effortlessly. Additional background as Warehouse Manager, with accountability for supervising people while coordinating Warehouse, Distribution, Packaging, Production Planning, and Customer Service functions. Experienced in Route Management and set up, Inventory Control, Fleet maintenance, Bar Coding, and Hazardous Materials and Safety.

Focused on values, organizational objectives, and strategic planning to directly impact the success and growth of the facility. Strong work ethic with capacity to function well under pressure and display a high level of competence in a rapidly evolving work environment. Certified on electric stand up/sit down forklifts. Experienced with B Pics, Epicore, and Windows.

Professional Work Experience

MERCANTILE DEVELOPMENT, INC., Shelton, CT 2006 – Present

Lead Machine Operator

Full accountability for completing all operational activities according to highest quality specifications for a state-of-the-art facility engaged in manufacturing non-woven wiper products. Operate and monitor production line to ensure efficiency and remove / shift materials and finished products to facilitate proper flow. Ensure product quality and perform preventative maintenance. Maintain orderly conditions in work area and help maintain and promote safe conditions.

Promoted through series of increasingly responsible decision-making roles, based on exemplary performance record.

Started as Order Picker, progressed to Machine Operation and Lead Machine / Forklift Operator.

Effectively addressed all technical operational and maintenance aspects of machines.

Worked effectively within a production work team and collaborated with other teams while also contributing to continuous improvement and problem solving efforts.

B & E JUICE, Bridgeport, CT 1996 – 2005

Warehouse Manager

Coordinated all inbound and outbound loads and oversaw layout and organization of warehouse. Monitored and reported warehouse occupancy with focus on maximizing productivity. Ensured efficient space utilization while minimizing damage and loss of revenues. Managed stock control, reconciled with data storage system and maintained standards of safety, health, and security. Provided feedback on vendor and carrier performance to identify opportunities for process improvements.

Ensured customer satisfaction and effective utilization of all resources, including staff, equipment, and buildings.

Supervised and scheduled staff members, managed inventory and facility billing, and maintained all equipment.

Assisted with development and implementation of efficiency and productivity improvement initiatives.

Provided leadership for development and implementation of effective operational policies, processes, and procedures.

Conducted quality control inspections and ensured compliance with company safety regulations and standard operating procedures.


Grafton Job Corps, 2011

PPE & Fork lift

10+ years’ experience operating Clamp Trucks & Stand-Up Forklift Trucks

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