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Desktop Support Engineer

Salem, New Hampshire, United States
November 08, 2018

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Mark D’Alessandro

* ********* ****

Salem, NH. **079



I am a very self motivated person with exceptional attention to detail. Whether it is building/configuring devices or diagraming environments, I spend the extra time to make sure it is perfect. I strive to do the very best I can at whatever I do. I am very experienced in multitasking and working under pressure to achieve deadlines.


NaviSite Inc., Andover, MA. 1999 – 2018

Senior Network and Security Engineer:

Responsible for Designing, Building, Addressing, and Implementing Networks for Worldwide Customer Base.

Designed, built and managed Prod/DR network for GNMA (GinnieMae) for 6 years (SIAS/FISMA Compliance).

Developed and implemented numerous installation processes as well as network device configuration and testing procedures.

Developed templates for standard diagramming of all customer environments using Visio.

Updated and maintained diagrams for all customers as needed to reflect current configurations.

Configured and installed customer firewalls, switches, routers and VPN devices connected to various types of WAN circuits for remote access. (EPL,DS3,FR,T1).

Configured and maintained environments in NavisiteDaaS/Cloud/Navi-Cloud Director Platform.

Configured and installed Load Balancing devices such as Citrix Netscalers/VPXs, F5 Load Balancers, Cisco CSS LBs.

Configured and installed Cisco 5k/2k switches throughout the Data Center in preparation of customer migration off Catalyst 6500s.

Configured and installed Cisco ASA-55xx firewalls running 7.x to 9.x code per customer specifications.

Configured and installed Cisco ASA-5500-X with FirePOWER.

Configured and installed RSA 2-Factor auth devices per customer specifications.

Configured and installed AlertLogic IDS LM/TM devices as well as DataCom TAPs.

Migrated over 50 customers off of aged Cisco CAT 6500 platform to new Cisco 7K/5K/2K infrastructure.

Designed and built switch infrastructure to extend copper circuits throughout the Data Center that exceed the 300’ limit via MM Fibre.

Designed, built, and installed OOB Network Management infrastructure for all Navisite network devices and deployed throughout the Data Center.

Designed, built and deployed ILO network for server builds.

Work closely with customers’ technical personnel in resolving site access, performance, or load balancing issues.

Familiar with Cisco devices such as ASR 1K Routers, Cat-6500/5500/5000 switches, 7200/3600/2600 routers, Local Directors, and Arrowpoint CSS Load Balancers.

Provided 7x24 on-call support for customer issues, which include troubles, adds and changes.

Putnam Investments, Andover, MA. 1997 – 1999

Senior LAN Integration Engineer:

Supervise team of PC & network technicians performing end user desktop support and network operations.

Provide day to day support of network hardware for 2500 user network consisting of Cisco routers, switches, and Bay Networks hubs.

Involved in migrating infrastructure from Netware 3.x to Windows NT 4.x platform.

Responsible for administering NT Domain as well as maintaining a number of Netware 3.x servers.

Developed Lotus Notes databases for LAN/WAN data repository and desktop support technical reference.

Managed backup and retention strategy utilizing offsite storage.

Arthur Andersen LLP, Boston, MA. 1993 - 1997

Senior Network/Notes Administrator:

Supervise team of LAN Administrators and PC technicians providing end user support and maintenance of all office microcomputers.

Managed day to day aspects for the operation of a 1000 node multi-platform office network, consisting of Netware file, NT application and backup servers running Netware 3.x, 4.x, OS/2 and Windows NT.

Designed, built, and configured 1000 node office configuration with Fiber collapsed backbone for new office using Bay Networks hubs and switches, and Cisco routers.

Administered and supported Lotus Notes 4.x mail servers connected to 60,000 user world wide Intranet.

Project manager for all office migrations and conversions, including migrating office from Wang VS mainframe to PC based architecture, converting network from Netware 3.x to Netware 4.x with NDS, and converting all PC desktops from Windows 3.1 to Windows 95.

Supported and maintained remote communications to office mail system and file servers.

Performed Lotus Notes conversion from Notes 2.x thru 4.x running on OS/2 and Windows NT 3.x/4.x.

Converted office cable infrastructure from Thin-net cable to CAT 3 10base-T cable.

Designed and implemented disaster recovery program for office network.

Wang Laboratories, Lowell, MA. 1982 - 1993

Systems Test Engineer:

Supervised team of technicians solely dedicated to configuring Netware servers and clients to customer specifications.

Administered 60 node Novell and Banyan LAN for the preparation and autoloading of drives for Netware clients.

Provide worldwide software/hardware technical support for PC and LAN related issues.

Travel frequently to local/national customer sites and government installations to evaluate and resolve LAN/WAN product issues.

Involved closely with R&D, developing and implementing test strategies for new products.

Instruct technical and non-technical personnel in the installation and use of software with various hardware configurations.

Tested, troubleshot and repaired 7 Layer PC boards using Schematics and Oscilloscopes


University of Massachusetts (1981-)

Bachelors Degree, / Electrical Engineering

NorthShoreCommunity College (1978 – 1980)

Associates Degree, w/Honors Certificate /Electro-Mechanical Technology

Northern EssexCommunity College (1977 – 1978)

Concentration: Electrical Engineering

Wang Laboratories, CNE, Banyan and Unix trained (1990 – 1992)


ITIL Certified (2014)


CCNA Boot Camp (2017)

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