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Manager Project

Wentzville, Missouri, United States
November 02, 2018

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O’Fallon, MO ***** 314-***-****


Leadership Direct Global Cross-functional Teams Ensure Client Satisfaction

Resolution-driven, self-motivated information technology (IT) professional with diverse technical background skilled at managing and prioritizing multiple programs and projects for a Fortune 50 company. Provide program, portfolio, and project management, as well as technical and systems analysis for numerous Fortune 500 clients. Leverage effective collaboration skills, establishing internal and external partnerships while communicating effectively at all organization levels.

Program & Project Management

Planning & Executing

Continuous Process Improvements



iBridge Solutions, LLC, St. Louis, MO

Account: Mastercard, Senior Consultant Project Manager (April 2018 to October 2018) Scrummaster responsible for facilitating daily scrum, planning, retrospective meetings for a software development team of 12+ developers and 2 testers. Manage the Application Lifecycle Management (Rally) board. Project Manager for Cross Boarder initiatives facilitating teams in Pune, India and Brussels. Facilitate meetings and develop weekly status for executives. Provide leadership to the teams.

Apex Systems, LLC, St. Louis, MO

Account: BJC Healthcare IS Senior Security Project Manager (March 2017 to November 2017) Managed project planning and initiation of enterprise PAM (Privilage Access Management) Program and ServiceNow Security Operations). Project Manage security projects such as IBM Qradar implementation, network rule cleanup, etc. Create and present project status reports. Provide leadership to the project team. Manage the budget capital and operating expenses.


Portfolio / Executive Program Manager (November 2008 to November 2016) Supervised sub-program / projects and project managers (PMs) for WPP and Baxter Healthcare accounts. Created executive status reports and presented to client and IBM executives. Act as primary client liaison and source of escalation.

oMedia and Communications company (November 2015 to November 2016): Directed a Global network implementation and refresh program (WAN, LAN, WLAN, RAS) during the planning and initiation phases. The company total contract value was $11.5B with scope that spanned 100 countries, 2400 sites, and 30 agencies divided into 9 operating company groups with individual profit and loss statements.

oTechnologies project(s) involved with include: circuits, switches, firewalls, routers, wireless access points and servers, RAS VPN controllers, terminating firewalls, load balancers, and infrastructure servers.

oManaged two global PMs (UK and India) with a budget estimated hardware at $20M and resources $20M.

oEstablished program governance modeled after existing transition program. Established IBM Connection Communities data repository, file sharing tools. Developed and presented Powerpoint executive program status to client and IBM executives.

oWorked with lead architect to estimate labor hours and dollars. Spearheaded MS Project repeatable model network refresh schedule and Visio selection criteria process.

oHealthcare company (October 2008 to November 2015) Managed complex projects on $306M TCV account and Program Manager for $34M portfolio that encompassed 100 projects, overseeing 10+ global PMs in US and Argentina. Developed and delivered Powerpoint executive metrics status reporting to client and IBM executives. Achieved IBM Project of the Year Distinguished Project Recognition for “Exemplary Project Management and Delivery Excellence.”

oTechnologies project(s) involved with include: infrastructure servers, Sun and IBM hardware etc., Sun Solaris, Linux, Unix, Windows Operating Systems, load balancers, SAN storage, Oracle, Sybase SQL, cabling requests, Citrix.

oActively participated in reaching turning account into positive project status in 9 months.


oLed and motivated team, achieving 100% positive client feedback for delivering quality and value, performing efficiently and effectively, fostering teamwork / professionalism, and turning program status positive.

oPerformed major SAN storage replacement as Program Manager. Scope included shutting down databases, applications and their corresponding 100+ servers. Replaced and configured the SAN. Then brought all the servers up followed by the databases and their corresponding applications.

oEstablished WWPMM (Worldwide PM Methodology) compliant standard project documentation and co-developed Excel-based project control book and Visio process flow used for both internal and client communications.

oDeveloped repeatable model MS Project schedule templates used to provide consistent client format.

oServed as change agent and member of strategic and tactical planning, supporting continuous improvement.

oDeveloped transition and transformation Visio security compliance audit readiness repeatable model processes. Developed MS Project schedule repeatable model templates used by PMs for consistent client and internal communications

oTransition Manager and Project Manager (April 1998 to September 2009) Oversaw global cross-functional teams that delivered technical business solutions. Collaborated and coordinated with client and resources. Developed and presented executive client and internal status. Clients included Avis Budget Car Rental, Target, Sears, Sears Canada, Sears / Kmart, Phillip Morris USA, Visteon, Fort / Visteon Company Split, Camaue Pico, Citi Commerce, Synchronous Solutions Incorporated, IBM Global Services, Monsanto, and Lucent Technologies.

oImplemented security policy controls for 4-year-old backlog of 771 issues, reducing backlog 68%, audit exceptions 100%, and noncompliance issues 87%.

oManaged 17+ request for service (RFS) concurrently, delivering 60 days ahead of schedule and reducing SW license cost by $13M over 5 years.

oPerformed as overall transition manager for 16+ mainframe (MF) towers, upgrading production OS with $700K budget over 2 years on or ahead of schedule and under budget.

oResulted in $1.1M new business revenue over 3 years with potential addendum work while achieving positive customer satisfaction overall 2.5 out of 3.0.

oAchieved $38.8M client savings over 10 years via midrange infrastructure datacenter relocation comprised of 120+ critical applications and 35 servers / peripherals while delivering under budget.

oSpearheaded disaster recovery solution design, provided proof of concept, and implemented infrastructure and facilities, recovering 23 critical applications in 2 to 4 hours and data < 24-36 hours, including PeopleSoft.

oPioneered IBM’s initial Secure Network Infrastructure (SNI), enabling first customer account.

oTransitioned Microsoft Exchange email infrastructure for 26 servers in three states to new architecture.

oOrchestrated midrange infrastructure environment build, splitting company into IBM data centers in US associated with 92 applications that consisted of 105 servers in St. Louis, MO; Columbus, OH; and Dearborn, MI.

oImproved production Mainframe process with 24x7-midrange instant credit point of service implemented transparent to client.

oOversaw infrastructure, network, and firewall services for a college web-based PeopleSoft student administration system.

oBuilt regulated SAP infrastructure environment and network services for agricultural division.

oAchieved Year 2000 infrastructure readiness for 117 sites, 1050 servers, and middleware conversions.

oSenior I/T Specialist – Manager, Technical Team Lead (August 1996 to March 1998)

Researched and evaluated infrastructure monitoring management tools as member Focal Enterprise Architecture Network System Datacenter Architecture Planning team.

oManaged PMs team infrastructure, mail deployment, and server consolidation.

oCoordinated efforts of seven geographically dispersed data centers.


oMember Leader, Network System Datacenter Architecture Planning Team (May 1994 to August 1996) Coordinated efforts of 10 nationwide datacenters. Oversaw consistent operational processes, economies of scale, and standardization. Provided focal point for coordinated efforts of seven geographically dispersed datacenters.

oRealized $50K cost savings through hardware / software analysis support contracts.

oMaintained 20 Sybase SQL Servers that supported 30 client / server application, system administrator datacenter with 60 servers, and 98 Unix and Intel, performing capacity management / storage array configurations.


AT&T, Alpharetta, GA

oInformation Systems Specialist / Lead Business Systems Analyst (July 1988 to April 1994) Provided technical support to staff of 4 programmers, 4 analysts, and 300+ users nationwide. Served as on-line COBOL programmer on commercial accounts receivable (A/R) system. Acted as assembler programmer lead. Presented executive system overviews to potential clients AT&T Puerto Rico, Canada, Federal Systems, and Network Services Cable Cabinet.

oInformation Systems Specialist / Lead Business Systems Analyst (July 1988 to April 1994) continued

oProject managed application development projects, publishing, initiating, and implementing formal system development methodology.

oLed A/R business process management, compiling 11 major corporation process costs competitive analog study.

oProject Managed two major commercial purchased accounts receivable system conversions and implemented Boatmen’s Lockbox Electronic Data Interchange (EDI) to process deposits and payments automatically.


Master of Science (MS), Computer Science, 4.0 GPA

Bachelor of Science (BS), Applied Computer Science Software Engineering, High Honors, 3.79 GPA


Master’s Certificate, Information Technology Project Management

Master’s Certificate, Project Management

ESI INTERNATIONAL / GEORGE WASHINGTON UNIVERSITY (GWU), School of Business and Public Management, Washington, DC

IBM Certified Executive Project Manager – Managed Operations – Thought Leader Level


IBM Certification of Cloud, Analytics, Mobile, Social, and Security (CAMSS) Completion of Cloud Foundation, 2015

Project Management Professional (PMP®)

ITIL® Foundation Certificate in IT Service Management, 2012

Certified SCRUMASTER®, 2014


Hardware: IBM Compatible PCs, SUN, SUN SPARC storage Array, NCR

Software: Solaris, SUN OS, Unix System V Release 4, SUN SPARC storage Array Volume Manager, Sybase SQL Server, Powersoft PowerBuilder, MS Windows and Office, Lotus Notes, CARMS, IMS/DB/DC, OS/MVS, TSO

Languages: Assembler, C, COBOL, FOCUS Reporter/File Description and Maintenance, IMS/ESA Programming -DB/DC, IMS/ESA MFS, JCL, Sybase and Watcom SQL


IBM Project of the Year Distinguished Project Recognition for “Exemplary Project Management and Delivery Excellence.”

United States Achievement Academy (USAA) All-American Scholar At- Large Division and

National Collegiate Computer Science Awards

Tau Alpha Pi National Honor Society for Engineering Technologies

IBM Chairperson St Louis Women’s Networking Group

IBM Club Committee Leadership Steering Team

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