Customer Service Sales

RESUME

Mohammed Younus

Mobile : +974-****-****

E- mail : *******@*****.***

Visa Status : Residence (Transferable)

Driving License : Valid Driving license

Language speaking: English,Arabic,Hindi,Malayalam

CAREER OBJECTIVE

Looking forward for an opportunity where I can implement my ideas and where I can use my diverse skills and knowledge. Also seeking for a challenging career which will utilize and develop my abilities and skills. STRENGHT & SKILLS

• Computer Literate

• Negotiation Skills

• Ability to analyze problems/issues and to solve them tactfully

• Fast learner, learning new environment and technologies

• Self-motivated, willing to shoulder challenges and responsibilities

• Can work under pressure and can lead a Team

WORK EXPERIENCE

ASSISTANT MANAGER - – MAZZA GROUP ( F/B Department) DOHA. QATAR. From 1st Jan, 2016 – Till date

Job Responsibilities

• Lead the team and ensure that the customer service standards are up to standard

• Looking after over all operation & sales

• Check regularly with guests to make sure that they are enjoying their meals and take necessary action to resolve any complaints

• Interacted with customers to provide them proper service

• Explain how a variety of menu items are prepared by describing and cooking methods

• Take bulk orders of parties indoor & out door.

• Do the necessary arrangement to serve food in time without any delay for bulk parties

• Take outside catering orders and do the arrangement accordingly

• Take care of safety standards of the restaurant

• Ensure total guests satisfaction is achieved including hygiene food.

• Responsible for day to day cash transactions

• Maintaining and checking stocks at all time

• Preparing daily weekly and monthly reports

Worked as SUPERVISOR CUM CASHIER IN– MAZZA GROUP (HOSPITALITY) 1st August 2010 – 31st Dec 2015

Job Responsibilities

• Supervise and ensure that the customer service standards are up to standard

• Looking after hospitality and customer service.

• Make sure properly food serve to customer

• Take care of safety standards of the restaurant

• Ensure total guests satisfaction is achieved

• Responsible for day to day cash transactions

• Maintaining and checking stocks at all time

• Cash deposit to the Bank at the end of the day.

Worked as MARKETING & SALES EXECUTIVE IN– MAZZA GROUP (HOSPITALITY) 1st December 2006 – 25th Dec 2010

Job Responsibilities

• Develops relationships within community to strengthen and expand customer base for company sales.

• Manages and develops relationships with key customers.

• Do the negotiation and give them package as per customer satisfaction

• Identify festivities & event programs and set up the meeting.

• Take order and book the food items accordingly

• Provide service to customers upto their expectations Worked as PURCHASING EXECUTIVE IN – MAZZA GROUP (HOSPITALITY) 1st January 2005 – 30TH Nov 2006

Job Responsibilities

• Collate the orders from the manager

• Contact suppliers place the order accordingly over the phone.

• Review inventories and order as required.

• Interact with the suppliers on a day to day basis.

• Review deliveries against the orders.

• Track the status of any orders.

• Deal with non supplied, under orders, over orders and damaged goods. Worked as CASH VAN SALES REPRESENTATIVE WITH MERCHANDISER – MAZZA SWEETS & SNACKS

(MFCG PRODUCTS)

1st Jan,2003- 31ST DEC 2004

• Negotiating contract and packages

• Take order over the phone supply them accordingly

• Working closely with buyers

• Meeting with suppliers, distributors

• Supervising packaging & Delivery

• Check Inventory stock updated

Worked as COUNTER SALES & CASHIER EXECUTIVE IN - MILLENNIUM TOYS (ELECTRTONIC ITEMS,TOYS & WATCHES)

25TH April,2000- 31ST DEC 2002

Job Responsibilities

• Greet Customers and display the product

• Dealt directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries and resolve customer queries

• Check Inventory stock updated

• Contact suppliers and order new stock accordingly

• Make Invoice and receipt

• Responsible for day to day cash transactions

Education:

• Pre University College – Karnataka Board

• ITI Diploma

PERSONAL DATA

Date of Birth : 01/07/1979

Nationality : Indian

Languages Known : English, Arabic,Hindi,Malayalam,Kannada. Marital status : Married

Contact this candidate