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Customer Service Assistant

Wilmington, NC
October 30, 2018

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Joyce Antionette Cox

**** ******** ******

Wilmington, NC 28403


To obtain a position as a customer service associate.

Work Experience

Customer Service Representative

Verizon Wireless - Wilmington, NC

June 2014 to Present

-Responsible for answering phones and delivering a positive customer experience

-Interacts with customers to promote loyalty and value of products and services

-Assists customers and team members with questions and customer escalations

-Awards and Development:

-Avery’s Choice/Director’s Club 2015

-Culture Crew 2015

-Take the Lead Participant 2016

-Customer Service Pro/Loyalty Team 2016

-Customer Relations Team 2016

-Home Based Agent 2017

-New Employee Experience Coach 2018

Dietary Aide

The Davis Community - Wilmington, NC

August 2013 to June 2014

-Responsible for serving meals to residents based on diet orders

-Interacted with residents to promote independence and daily activities

-Maintained kitchen based on regulatory health standards

Sales Associate

Marshalls - Wilmington, NC

May 2011 to September 2013

-Provided excellent service to each customer at checkout desk

-Maintained merchandise presentation on sales floor


Bojangles - Wilmington, NC

March 2013 to May 2013

-Received order requests from customers

-Maintained in-store cleanliness


Strayer University

-Currently enrolled to obtain a Bachelor’s degree in Business Administration

Anticipated Completion Spring 2020

National Society of Collegiate Scholars Nominee

Wilmington Early College High School - Castle Hayne, NC

-High School Diploma

2009 to 2013

Cape Fear Community College Dual Enrollment

Volunteer Experience

Volunteer Teacher's Assistant

Dorothy B. Johnson Pre-K Center - Wilmington, NC

September 2010 to May 2011

-Aided teacher in student help

-Reinforced peer interaction among students

Volunteer Teacher's Assistant

Emma B. Trask Middle School - Wilmington, NC

September 2009 to May 2010

-Graded student work

-Sorted paperwork


Customer Service, Customer Care, Call Center Experience, Retail and merchandising experience, Work from Home Agent, 65 WPM Typing Speed, Intermediate experience with Microsoft Office, Apple and Android branded products, Organized and attentive to details, Self-motivated, Attentive listener, Problem solver, Goal-oriented


Sadie Winfrey - Macedonia Missionary Baptist Church, mentor; 910-***-****

Kathleen Rich - Wilmington Early College High School, former teacher; 910-***-****

Sonya Sidberry - New Hanover County HR Dept., mentor – 910-***-****

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