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Social Media Medical

Manassas, Virginia, United States
October 29, 2018

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Stephanie Parker

**** ******* ****** ***

Manassas, VA 20109

619-***-****, cell


Bachelor of Arts, Public Administration

San Diego State University, San Diego, CA, December 2001.

Honors & Professional Associations:

Alpha Kappa Psi, Professional Business Fraternity, Member 1999-2001.


Client Relations, 2012-2018

Moore Cadillac

Chantilly, VA 2015

Provide client relations support for the dealership. Organize and manage fulfillment of aftermarket additions for Sales customers. Monitor social media, update websites with dealership information and respond to online reviews. Manage special projects for management. Cross-trained to assist with both the Service department and Collision Center client facing functions. Administrator for dealership CRM, and vendor software. Point of contact for the dealership with outside vendors.

Workers’ Compensation Coordinator, 2008-2011

Town Center Orthopaedics Associates, PC.

Reston, VA 20109

Maintain liaisons between physicians in practice with outside insurance representatives including adjusters, and Nurse Case managers. Responsibilities include: making appointments for new and returning patients, insuring medical records for appointments, obtaining authorization for all appointments prior to office visits, any diagnostic testing, and surgical procedures. Additional activities include providing insurance carriers with work status documentation and chart notes in a timely manner.

Mortgage Loan Underwriter, 2005-2007

Calusa Investments, LLC

Herndon, VA 20171

Responsibilities included: reviewing and recommending approval for over 15 loan packages weekly, ensuring loans complied with federal regulatory and HSBC company guidelines, approving and/or declining loans based on credit history, salary and income verification, background checks, and company policies, as well as, assisting loan officers with loan reviews and loan quality assurance, and also training new underwriters on company procedures and loan analysis methods.

Worker Compensation Claims Adjuster, 2002-2005

State Compensation Insurance Fund

San Diego, CA 92121

Provided proactive case management in the handling of: claims initiation, claims liability, and claims analysis. In addition, other duties included the completion of accurate and timely compensation for both medical and rehabilitative benefits to qualified injured workers, determining estimates of cases, calculating and negotiating claims settlements, and acting as a liaison between: insurance brokers, medical staff, and legal representatives with up-to-date information regarding existing claims. Additional activities comprised of: supervising, managing, and training new adjusters on corporate policies and legal compensation guidelines.

Quality Assurance Associate II, 1993-1997

Capital One Financial Corporation

Richmond, VA 23233

Developed, tested, and implemented quality review programs for operational marketing, in the areas of: credit card production, statement printing and mailing, departmental cross training and marketing, and telephone collections. Prepared monthly management reports for Senior Executives, trained new employees, performed audits of corporate business partners, programs, and operational facilities, as well as, direct mail, telemarketing, and billing divisions.

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