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Manager Employee Relations

Doha, Doha, Qatar
October 31, 2018

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Talent Acquisition/Performance Specialist

Assoc CIPD (AssocChartered Institute of professional development) with additional state certification in California (PHR-CA) offering a 12-year total experience and 7+ years HR career distinguished by commended performance and proven results.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup

Employment Law

Performance Management

HR Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Employee Relations

Orientation & On-Boarding

Training & Development

Organizational Development

Professional Experience

I.Qatar General Insurance & Reinsurance Company– Doha /Dubai - 2015 Jan till date

Senior Talent Acquisition & Management Specialist

Recruited to help open new company/branches in Qatar, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation programs.

Talent Acquisition

To assist in developing and implementing recruitment policies, strategies and processes to ensure vacancies are filled in an effective and timely manner.

Establishing and maintaining professional working relationships with external employment agencies, and prospective employees.

Work as a project owner of having a new Talent Management System including all required phases from the HR requirements until the implementation.

To work with all the departments within the company to understand their manpower requirements and to develop, gain agreement to and implement recruitment plan and budget to meet these in the most effective way.

To develop methods to improve employment policies, processes, and practices, and recommend changes to management through Head of Human Resources.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Assist in providing facilitation to the performance management system and ensure support to the managers to effectively use it.

Develop and implement methods for succession planning and design career paths.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Performance Management

Coordinate with the Senior Management for corporate goals which are derived from the Business Plan for the entire group.

Coordinate with Each Business Unit/Division/Department to ensure the defined Goals for the year are in terms of the contribution expected from it to achieve the Corporate Goals.

Support with the setting of division, department and Individual Goals based on results expected and use these measures as guides for operating the unit and assessing the contribution of each of its members.

Coordinate Midyear review by the HOD and monitor progress of companies against business plan and highlight deviations

Setting up of the Appraisal System: Sending the required data to the external consultant, deciding the project schedule and User testing prior to the announcement of appraisal. Communicate the same to the participants through emails and posters.

Running the Appraisal: Ensure the evaluation emails reach all participants, Follow-up with the raters, consultants and all other related parties to ensure a smooth completion of the project.

Generating the results: Coordinate with the external consultant to have a timely and error free Individual appraisal results.

Communicating the Appraisal results to the employees through a feedback session by HOD/Line Manager. Individual performance reports discussed and handed over to the employee by the HOD/Line Manager through a feedback session along with the acknowledgement from both the parties.

Promote the development of a corporate culture that encourages innovation and continuous improvements

Lead any related performance change management tasks

Develop policies and guidelines

Continuously improve the online Performance management system

II.Azadea Group – Doha – March 2007 to December 2014

Performance Management Specialist/ Employee Relations Specialist - March 2010 to December 2014

Provide professional advice and guidance to internal customers on HR issues in own area in order to

ensure that HR policies are properly applied and implemented and high standards in HR practice are achieved and maintained.

Spot check shops ensuring they are meeting the standards expressed by the company (image

portrayed, cleanliness, company values

Design, develop, implement, maintain and evaluate appraisal systems and advise the HR Manager on the needs and requirements of employees such as Training sessions, language courses and any other operationally beneficial educational activities.

Develop policies and procedures

Conduct competency-based Performance Management appraisals.

Responsible for implementation of succession planning and career development policy & procedures across the company.

Liaise with line managers to ensure a full understanding of their requirements and preferences; interview and select applicants who meet the specified criteria for the position as per the set company policy.

Create and implement automated statistical reports in order to ensure proper stating analysis and recruitment process monitoring.

Conduct group assessments interviews

Contribute in recruitment trips

- prepare reports about turnover, strategic internal moves and different HR metrics in order to be aligned with the strategy of the department and the company.

Shop Manager April 2009 - February 2011

Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction

Develop and maintain store operating plans, policies and procedure in order to achieve and exceed sales and profitability objectives

Manages staff recruitment in order to ensure the recruitment of high caliber staff

Prepare management information reports on store performance in order to support operational decision-making

Control the stock and manage the team in order to achieve maximum customers satisfaction

Assistant Manager March 2007 - March 2009

Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.

Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.

Assist and support the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.

III.Teleperformance - Tunis, Tunisia- Jan 2006 - Jan 2007

Team leader in a Call center

Manage a team of 10 persons providing commercial advice to customers(subscribers of internet)

Make an audit to ensure that the company chart is respected and the quality of customer service

Handle customers’ complaints.

Ensure proper communication with the head office in France

Education & Certifications

ISG, Tunis High institute of Management Tunisia

Degree in Computer sciences applied to management, 2006

HR Designations:

EDEXCEL Level 5 Diploma in Human Resource Management (Brighton School Of Business Management-UK),2015

CIPD – (Human Resources Practice Certificate), 2014

Computer Skills:

HRIS applications (Discoverer, Oracle -In-house built system)

MS Office (Word, Excel, PowerPoint, Outlook)

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