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Customer Service Office

North Las Vegas, Nevada, United States
October 30, 2018

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CORE COMPETENCIES: Multi-lingual, critical thinker, detail oriented, organizational skills, multi-tasking skills, strategic/tactical planning, relationship management, community/business outreach


Telephonic Interpreter –Filipino; Tagalog -Language Line Solutions Las Vegas, NV,

Certified Language International 4/08/14- present

Provide interpretation services to customers in a variety of settings including court proceedings, insurance issues, medical appointments, 911 dispatcher communication and general customer service needs.

Provide interpretation services to legal proceedings in person such as Social Security Administrative


Vocational Rehabilitation Counselor Office of Vocational Rehabilitation Harrisburg, PA 09/16 to 01/17

Read policy manual and with the guidance of supervisors, met, intake and counsel clients at a liaison office.

Public Service Intern II-Dept. of Employment, Training and Rehabilitation, Las Vegas, NV 8/12-12/13

Conducted Intake Interviews, assessed eligibility determinations, provided referral services, assessed vocational service needs

Compiled Individualized Plan for Employment (IPE)

Coordinated the delivery of services and managed a caseload budget

Practicum-Department of Employment, Training and Rehabilitation, Las Vegas, NV 1/12-5/12

Conducted Service needs assessments

Counseled clients on social security benefits

Participated in job clubs to support client work readiness

Participated in staff and community meetings

Independent Living Specialist-Hawaii Centers for Independent Living, Kauai, HI 8/06-1/12

Conducted needs assessment and counseled consumers on self-advocacy for services

Application assistance for benefits, accessibility projects

Testified to state and county legislatures on bills and ADA compliance issues

Investigated discrimination complaints; Conducted ADA trainings

Court Interpreter -The Judiciary of Hawaii, Kauai, HI 11/99-1/12

Provided English to Filipino (Ilocano and Tagalog) interpretive services for Family Circuit Court

District Court, Immigration, private law firms on deposition, misdemeanor and felony cases

Summer Intern/Hire –Kauai Mayor’s Office-ADA, Kauai, HI 4/05-12/05

Provided referral services to consumers, conducted research, prepared monthly meeting minutes

Presented at ADA Awareness Trainings and Conferences

CLI and interpreting services for the blind prepared and edited materials


MS, Vocational Rehabilitation; University of Hawaii at Manoa 8/2013

Certified Rehabilitation Counselor, CRC 00118425 3/2015

Benefits Planning Certified; Cornell University/University of Hawaii Manoa 9/2009

BS, Social Work; University of Hawaii at Manoa 12/2005

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