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ICT proffessional

Kampala, Kampala, Uganda
October 30, 2018

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Kamunyu Cyprian, PO BOX ***** Kampala, Tel: +256*********,




MOB: 077*-***-***.


MARITAL STATUS: Married -3 children







Other Qualifications

CCNA Audited -Cisco Certified Networking Associate MUK Certificate in Business Administration and Management Trainings and workshops

Business outsourcing and technology reforms

Information technology in business development

Financial management systems –Smart link 2013

Iam a self-motivated ICT practitioner with over 8yrs of practical and management experience in the Information technology sector at both enterprise and corporate support level. My expertise is in enterprise systems, support systems, information management systems, networks and internetworks. I have worked with different bodies government and non-government at service level giving them expert opinions and delivering expert exclusive services to enable their ICT environments digitally and technologically collaborate with their growing expectations.

Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, Technical Skills and Knowledge

Operationalization and Management of cloud and physical ICT environment’s,

Planning, Implementation and Management of ICT projects, applications and management systems like HRM systems, finance systems, CRMs

Knowledge in Operationalization of telecom environment’s, installation, commissioning and decommissioning of telecom projects-ISP environments.

Great knowledge of enterprise ICT support, desktop support, tele support and managed service support with cloud environments.

Operation and maintenance of Ethernet LANs and TCP/IP based networks

Knowledge of Database Applications

Knowledge in IP subnetting and VLSM

Good in Networking services such as DNS, DHCR WINS, and NetBIOS etc.

Excellent in Operation and maintenance of Microsoft Windows XP based workstations

Knowledge Basic Active Directory operations

knowledge on Microsoft Exchange

Knowledge VLANs, WANs both a layer 2 and layer 3 networking environment

Good in Wireless LAN operations and administration

Better in Backup and restore practices and procedures

Good in IT security practices, such as Microsoft file per missions, password maintenance and physical security of devices

Team worker and able to work in tight conditions

Excellent communication, Management and leadership skills Business and Management skills

Financial management systems like sage, deltek, intuit

Marketing, sales and customer service using technology like customer engagement platforms, CRMs

Communication and negotiation, contract initiation, negotiation and closure

Leadership, from junior to senior

ICT Project management and planning, implementation, commissioning and reporting

Delegation and time management.

Robust systematic Problem solving.


Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, WORKING EXPERIENCE.

Head of Technology 2015-to date


Understand customer requirements and business objectives

Lead in the Design, install, and support systems, HRMs systems, FMS systems, for finance, Ticket management systems-TMS, Industrial access and networks like LANS, VLANs, physical and virtual ones

Outsource, train and support new technology, like secure office automations, advantage and loyalty programs, tracking systems

Train users on existing systems, Microsoft platforms, Financial systems like Sage, SAP and others

Provide technical support, remote and desktop on ticket and email, and social media

Revise existing systems for customers and suggest improvements, HRMs systems, FMS systems, CRMsystems, Customer engagement systems

Manage all IT initiatives and collaborate all technical operations

Use technology to achieve client and customer goals in management and finance.

Deliver high level consultancies to existing customers and bridge gaps of non- existent customers to learn about new technology.

Recruit and Training of all personnel’s in areas of ICT and digital platforms to appreciate technology

Supervise site installations and configurations of all core network projects

Implement, supervise and manage complex ICT issues above layer 2

Management of all SLAs (technical and operational) and make sure they are update and meet the required Service and technical operation standards. Achievements

Secured businesses in the social, corporate and government sectors

Supported UNBS in project designs and implementation and non-Governmental organisation like PSI international, red pepper, Star automation with enterprise support packages

Extended service line from three major services to 12 services in the market from just developing technologies to supporting and implementation and after sales support.

Have trained and delivered service teams installing, managing and supporting fibre, microwave, LTE installation, support end user customers

I have been able to supervise, build, commission different ICT projects ranging from network installations, fibre installations, hardware configurations and installations, server installations, UNBS, Pepper publications, PSI international Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********,

I managed to design a web fleet and sales management system for use to track our drivers and vehicles using sophiscated technology, our in-house Twings employee management system

I have been able to install, integrate enterprise ICT solutions ranging from Customer service to customer engagement solutions, Ecommerce payment gateways, for example the Ameyo call center solution, ERP solutions, Instaview CRM solution

I have led team integrate and migrate several customers from different technologies to robust and fast modern technologies


Generate knowledge about current business process, design current business.

Identify business problem and help elicit business requirement

Work with team to bounce ideas, brainstorm available solutions and decide on the best feasible solutions to implement.

Document systems and create functioning systems for customers

Prepare, monitor and supervise installations and configurations.

Prepare end user manuals and commission them

Handle communications between customer and integrator or developer

Prepare test data and its testing

Making schedules to train end-users and prepare end user material

Writing functional specifications

Responsible for enhancements

Diagnose, analyse and solve issues


Worked on the education loan management system in Ministry of Education

Occupational health and safety management system –Ministry of Gender ICT PERSONEL 2008-2010




Ensuring all IT equipment is engraved and properly recorded in the Asset Tracking spreadsheet

Proper organization of IT resources such as cabling, spare parts and unallocated equipment.

Control of proper and logical storage of all IT equipment which is not in use at present.

Respond to internet outages by determining the probable cause, contacting the proper ISP and escalating if necessary

Hardware inventory tracking, allocation, physical setup and removal Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********,

Hardware troubleshooting, maintenance and replacement

Logging and tracking of hardware failures and resolutions

Cloning-related tasks using Ghost Enterpriser 7.1

Scheduling dust removal procedures (every 2 quarters)

Maintenance-of IT Support email account (daily)

Installation, configuration and troubleshooting of net work printing devices

Administration of some or all of the following applications; Microsoft Office XP [2003 preferred] Outlook XP (2003 preferred] Anti- Virus/SPAMware/SPYware software (All)

LAN Implementation and rehabilitation in all organization sites

Networking and network configuration across all the sites

Systems Administration i.e. database management and support and making sure all servers and databases are running properly

IT support with hardware and software configuration

Documentation and handling systems information and making sure all details correspond to the database information.

Providing Technical support to the organization

Doing database and system Backups for the Organization

Running active antivirus Updates on all workstations

Wireless Network Implementation and configuration in all Categories. Achievements

Was able to finish all my duties as described above and meet deadline on monthly reports

Implemented and rehabilitated Head office LAN.

Implemented the Mbarara masaka LAN.

Implemented the Kampala Masaka LAN

Re implemented other LAN’s In other sites

Implemented active wireless network in all working sites.

Able to configure outlook and provided emails to all organization staff.

Provided all the backup facilities to all sites thought the organization.

Managing the procurement of IT equipments dealing with suppliers RELEVANT SKILLS

Report writing skill.

Project proposal writing skills

Project planning and management

Procurement and Logistics procedures and implementations Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********,

Business development consultancy –marketing and sales


Trade and transactions

Other Computer Skills


PC assembling,

Repair and maintenance

Language Skills

Fluent in English,

Perfect knowledge of Runyankole, Rukiga, Runyoro and Runyakitara,Luganda Little Knowledge of Kiswahili and French


1. Prabhu Sathya

Impiger Technologies -Managing Director –Africa

Lugogo House -3rd floor

Tel: +(256-***-***-***

2. Dr. Humphrey Magere

USAID –Chief of Party

Tel.No. + (256-***-***-***

2. Bogere Abbu

Asst. Commissioner –Ministry of ICT

Tel.No +(256-***-***-***

Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********, Kamunyu Cyprian, PO BOX 37231 Kampala, Tel: +256*********,

Contact this candidate