VICTOR MELO

954-***-**** ac7j3e@r.postjobfree.com

https://goo.gl/5csPHc 729 Coontie Court Apt. 2 Fort Lauderdale, FL 33312

EDUCATION

Application Architect Program

The Academy of South Florida

2013

Management Information System

FastTrain College

2010

Bachelors in Hotel Management

Pontifical Catholic University M & M ( sponsored by Berkeley University )

1992

High School Diploma

La Salle High School

1987

LANGUAGES

Fluent in English, Portuguese and Spanish languages.

CERTIFICATIONS

A + Certification

CompTIA ID# COMP001020162156

MCITP Certification

Microsoft ID#D450-3146

N + Certification

CompTIA ID# COMP001020162156

Cisco CCNA Certification

Cisco ID#CSCO11985675

MCP

Microsoft ID#E916-9493

Active Directory Certification

Microsoft ID#D238-5641

Window 7, Configuration Certification

Microsoft ID#A632-8567

MCSA

Microsoft ID#D721-8511

Network Infrastructure Certification

Microsoft ID#D247-5641

Server Administrator

Microsoft ID#D450-3146

Connectwise Service Manager Certificate

2011

Security + Certifications

CompTIA ID#COMP001020162156

MCSA SQL Server, Implementation and maintenance

Microsoft ID#E279-8571

SharePoint Certification

Microsoft ID#E424-3829

Office 365

Microsoft (2014)

HIPAA Compliance certification

HIPAA

Cisco CCNP ROUTE Certification

Cisco ID #Csco11985675

Cisco CCNP Switch Certification

Cisco ID #Csco11985675

StorageCraft

C0104 StorageCraft Introduction

Application Architect Program

The academy of South Florida

CCNA Security

…In progress

EXTRA KNOWLEDGE:

SEO

Microsoft Office ( World, Excels, PowerPoint, Access )

Windows XP, Vista, 7

Servers 2003 & 2008

AWS Instance

AWS Elastic Beanstalk

Elastic IP Address

Nat device

Trunk

VTP

Website design

Website hosting

Web Design

VMWare

PSA Connectwise

Google Apps

Office 365

Mail configuration

N-able

LogMeIn

TeamViewer

Cisco Configuration

Wireshark

Google mail support

Mac OS

OSPF

EIGRP

HTML

QuickBooks

Linux OS

Google AdWords

VLAN

EIGRP

BGP

TCP

DNS

MPLS

Redistribution

IPV6

Routing

HSRP

AWS Route 53

AWS S3

Lambda

Switching

VPN

STP

Load balancing

Google AdSense

Visio

Data warehouse

Business intelligence

Hiren

Outlook configuration

Disk imaging

Cell phone email config

Malware bytes

Virus removal

Routers

Switches

Data recovery

Printer troubleshooting

Hyper-V

SonicWALL troubleshooting

SQL

ASP.net

VB

C#

Acronis

Email marketing

Emc2

Cam deployment

Konica Minolta

Citrix Go-To-Assist

Symantec

TeamViewer

Eaton

Cisco 2620, 2800, 2900,3550

Barracuda

Vlan pruning

Cisco VOIP

Symantec Antivirus

WordPress

Frame relay

networking

Elastic Beanstalk

Amazon Web Services

AWS EC2

VTP

Spanning-tree

HSRP

CDP

Camtasia

Video editing

Trend Micro

AWS IAM

PROFESSIONAL EXPERIENCE

First Data

CWR System Engineer, Coral Spring, Fl

Seasonal June-November 2018

Information security focus in actual users access to banks applications

Translation and preparation of Users manuals applications and Applications procedures

Use of Active directory for alterations, creation, unblocking or blocking users

Making sure we proceed under (SOX, PCI, ISO’s) compliance for operational execution on regular basics

Access control activities related to payment to financial institutions

Answering for access request for users in English, Spanish and Portuguese for different technology platforms for financial institutions spread across Latin America

Provide token validation upon request for remote access of users

Use of several application like Citrix VDI, Business Object, SAP, ticketing system, etc.

Providing access to users based of RSA cryptographic keys (PKI) with the creation of digital certificates to manage Public Key encryption

Datatech

Field engineer, working at John Knox Village, April 2017 – June 2018

Take care of ticket

Use Kaseya for RDP

Share folder from different server to different users

Add and delete users from Active directory

Ensure upgrades, updates, and patches are planned, tested, and implemented in switches and workstation

Add and configure access point and HP Aruba switches to the network: configure the switch, configure IP address, naming the switch according to Naming convention, adding the switch to the network, configure VLAN's, tagging, testing

Using 2x platform

Using 3cs for communications

Maintain the security of network infrastructure and compliance with all applicable security standards like HIPPA

Configure Cisco VPN for customers

Use StorageCraft for backup and disaster recovery solution

Perform some documentation

Work with Trend Micro for corporate antivirus

Lead small projects, ensuring proper, planning, implementation, support and documentation are completed (decryption, encryption, antivirus, MDM, patches,etc.)

Light troubleshoot of old POTS phone system

Deploy applications: adobe, office, etc.

Setting up computers for users (Staging)

Train user how to use different applications (Cisco VOIP system, Cisco VPN, etc.)

Working with AOD – POS app system

Working with different IT vendors

Creating and deleting users in Microsoft Exchange and Active Directory_

Ensure upgrades, updates, and patches of switches and workstations are planned, tested, and implemented.

Adding people to distribution list

Using Exchange Management Console for Outlook Email issues

Jr Project Manager of IT projects:

Planning, developing, testing and report results of IT projects: -MDM project with iPhones and tablets, -Management and Staging computers and network devices in different offices, - Patch management -Decrypting all computer in our location, - Access point Installation, -Light VOIP deployment - Switches replacement, -Weekly reports of the different process according to schedule to CIO, etc.

Blackbox Network service Murfreesboro, TN

Network Tech support, Contract with Anistar, working nationwide,

June 2016-March 2017

Wipe out configuration of Cisco Switches 3750G

Wipe Out configuration of Cisco 5500 Wireless Controller

Perform WIFI heat maps with Airmagnet

Travel nationwide

Perform Virtual Controller Firmware Upgrade

Decommission old network equipment (switches, Access point, ATT network devices) and prepare for shipment to different locations

Perform physical network inventory

Perform network surveys

Verify proper network connections

Atlas Paper Mills, Hialeah, Florida

Jr System administrator, Contract with Octagon technology Staffing,, Dec .2014- May 2015

Setting workstation: moving, and adding different users with different needs: different OS, software, computers, wired and wireless printers system capabilities, etc.

Doing image of computers: Using Acronis

Checking virtual, physical and phone servers: bandwidth, status, disk capacity etc.

Active directory: Adding and deleting users and computers and update and regulate their policies according to their position in the company

Disaster recovery: Trying to recover information from dead computer that crashed suddenly

Virus removal: Using the standard procedure. Safe mode with antivirus and Malwarebytes

VPN : Setting users and troubleshooting with SonicWALL

Checking the status of switches and routers.

Procedure documentation: Writing professional documentation for training and general information of I.T. department

Monitoring network: Using Wireshark and Solarwind

Camera deployment: Setting them in different strategic position in the company

Barracuda server deployment

Applying Group policies for different users in Active Directory and applying depending of their responsibilities

Diagnosis network issues: Use event viewer, nslookup, tracert, ping command line, etc and verify the connectivity of the nodes as well

Helpdesk: Assisting users with different programs and apps, improving the performance of their computers and different peripheral equipment like dock stations, printers, etc

Fixing hardware: Broken hard drive, screens, motherboard, power supply, network card, video cards, and applying updates and drivers

Design an update topology of network: Using Visio for nodes, computers, phones, printers, etc.

Prepare budget for purchase orders of I.T. ( Projects for cameras, servers, Eaton UPS deployment, printers, Barracuda deployment, equipment etc)

Grant Permissions, Set up Users and Maintain Users

Use Go-To-Assist ticket system, to report each incident and document procedures

Help Managing VMware Clusters

Helping VoIP deployment and replacement of all layer 2 switches in the company

Maintenance of old software for the company: The company had some old critical servers with unique application like Measurex, Delta V ( IBM), Daqlogger, etc. You need to be on call 24/7 in case the equipment crashed and be ready to replace any part of those computers (fan, hardrive, power supply etc.)

Working with end users: Making sure that we cover their basics IT needs, ensuring that there are not issues with computers, software and hardware and making sure they are happy with the IT department performance

Harbor Consulting Management, Philadelphia, Pennsylvania

Network Support, Project, May 2014-August 2014

Providing technical support to legal firm

Patching switches

VSphere

Active directory

Deployment of Citrix Xendesktop 7

IT Monitor

VMware ESXI

Servers 2012

Active directory

Group Policies

Adding users to domain

IT Monitor

Teksystems,Contractor,–Office Depot Headquarters -Boca Raton, Fl

Windows 7 Support team. January 2014-April 2014 .

Upgrade computers to windows 7

Applying Citrix ( Virtual Global Desktop) to reconnect to some applications left on Windows XP

Applying ticketing system to record all activities to other users and manager so they can keep a traceable record of the job that has been done with the user

Apply Windows 7 deployment

Apply Group policies to users according to the user group they should belong to

Doing some printer installation and printer troubleshooting depending on the manufacturer, if the computer is local or belong to a network

Using Cisco VPN for connectivity

Applying some periodical certification depending of the group that the user belongs to

Deployment of Citrix VDI (Virtual Deployment infrastructure) for users

Getting into the computers using “Remotely Connect” a program to get into users computer

Applying basic helpdesk troubleshooting

Doing some application deployment depending of the requirement of the duties of the user

Atria Architecture

IT consulting,Weston Fl October-December 2013 –

Check the performance of the servers

Make sure the workstation would be working in optimal condition

Doing some Virus removal in some users computers

Doing some optimization in some users computer to make sure they were free of errors

Deployment of the proper software need by the users

Monitoring the optimal performance of routers

Email setting in some of the users

Printers setup ( network and local ) for some users

File sharing in a special drive for some users that need specials files aal the time

Educating users about how to use specific programs, the OS, mobile devices and their own computers

Do some network troubleshooting if the user was having network connectivity issues

Updates and patches of the computers

Apply group policies in users computers

First Service Residential

IT department, Engineer Level II, Hollywood, Fl : February –October 2013

Supporting 10,000 users

Troubleshooting Sonicwall VPN

Virus removal on users computer

Receiving and sending computers and parts

Computer repair ( batteries, hard drive, Ram memories, keyboard etc)

Troubleshoot network issues, ping the loopback, the getaway, another node, etc., Ipconfig, the default getaway, using tracert, netstat

Hardware and software repair

Remote assistance using Citrix GoTo Meeting, LogMeIn, TeamViewer, etc.

Exchange troubleshooting

Requesting computer parts

iPhone and Android Email and web configurations with the company specification

Teach PowerPoint to some users

Enable

Outlook configuration and troubleshooting

Data recovery of hard disk of certain computers

Using Ninite to add certain computers to the domain

Adding computers and users to domain

Removing passwords

Assembly computers

Setting work stations

Troubleshoot printer issues

Using Malware bytes to remove virus

Online / Offline customer support

Software deployment depending of the requirements

Disk imaging using hiren disk

Hard drive backups

Assistance with Microsoft office issues

Tier1Techs

Assistant Manager and Tech Support, Doral, Fl 2011

Duties in T1Techs :

Active Directory (configuration and troubleshooting)

Apply Group policies with E-nable

Google Apps configuration

MS Office 365 Configuration

Network Infrastructure

Cisco System

Talking to the customers about the MSP services

Perform Acronis backup

Software Deployment

Virus Removal using different tools

Research for software deployment

Supervises, plans, and coordinates execution of work assignments and workloads for L1/L2 service desk personnel, ensuring adherence to departmental policy and procedures

Network documentation

Assigning duties to engineers through ConnectWise

Online / Off line customer service

Applying updates to users computers

ConnectWise administration

Recommend hardware improvement

Licensing and registration of each component in each property

Optimization of users computers, printers and devices

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