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Analyst Support

Indio, CA
October 27, 2018

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Michelle Culbertson


Long Beach, CA 90806

Consultant for ten years with Electronic Medical Records – EMR (Epic)/ten years’ IT support/Analyst.

Proficient Epic experience with implementations and Business Analyst

Regression testing of workflows for Epic 2010 and 2014 Applications/Integration of ADT, Prelude, PB, Cadence, Orders, ASAP, Tapestry, Willow, Radiant, Clinical Doc, Ambulatory

Lead proficient Radiant Analyst.

Radiant lead within HL7 environment for testing, implementing, configuring of Radiant PACS documentation to send and receive RIS/PACS messaging interface for Radiology images. Created workflow documents such as spreadsheets to push images for interface validation within PACS which included MRN, HAR for Inpatient, CSN for Outpatient ordering department or modiality. Send file to interface department and get results. Utilize A02, A03 and DICOM functioning. Created PACS workflow information such as check in/begin exam, PACS, give ascension number/order then goes to Epic and check out/end exam. Goes to powerscribe, doctor reads results of order, go back to Epic then Coderyte then get charges

Elbow to elbow training for Ambulatory, Cadence, ADT, Radiant and others.

SDLC utilized within Kaiser and UCLA projects. As an Epic Analyst/Programmer IV was involved in System analysis, System operation, support, gather user requirements documentation, implementation, and testing side of Epic projects.

Microsoft Project utilized to determine project timelines and schedules.

Proficient in utilizing Word, PowerPoint, Excel, Project, and Visio documentation for detailed project timelines, schedules, issues, or updates.

Proficient Remedy support to create service issues as well as resolutions.

Change management for Epic environment.

Visio utilized to create department workflows.

Create Remedy problem and resolution ticketing, add, change requests, and add or remove user security provisioning and de-provisioning access in real time, and automated sync within active directory.

Active Directory database access.

One complete implementation for Kaiser of Southern California.

Provide provisioning support and maintain database security (create and maintain users roles and assign security privileges).

Epic Tapestry managed care executed to determine primary and secondary insurance coverage, charge testing for Resolute PB and HB revenue cycle of Ambulatory, tested workflows for ICD-9 and ICD-10 coding.

Managed care enrollment and eligibility, Portals for providers & member Services, manage correspondence with members, vendors and employers.

Systems analysis, configuration, testing, validation, documentation, and deployment of EPIC.

Proficient at implementing entire project lifecycles, feasibility, initiation, planning for over 200 go lives, and cutovers.

Completed implementations for more than 21 locations ahead of timeline, lowered costs and kept within budget.

Preparation of needs assessment documents, validate resource requirements.

Identified and assisted in resolving system, procedural or operational problems, and make recommendations to improve business functions.


GED completed

Approximately 3 Years College

Epic Tapestry training – Verona, WI (Certification in-progress)

University of Phoenix – B.S., Computer Science (in-progress)

Kaiser – Epic Credentials: Ambulatory & Inpatient

Software Education of America – MCSE 2000

New Horizons 1998 – MCSE NT 4.0

UCI – Irvine CA – UNIX course


Created problem tickets using Remedy and the Change Management guidelines.

Implementation/Go Live.

Tested summary documents.

Collaborated with business implementation teams to insure success of implementation.

Identified & communicated prep and go-live task dependencies and potential risks

Facilitated deployment activities to ensure site preparedness for implementation

Performed cutover for Go Lives.

Responsible for Epic application deployment, triage support and problem resolution, both over the phone and in-person at hospital sites.


Trained physicians, nurses, and other staff in ADT/Cadence/Prelude for Ambulatory as well as Inpatient and HIM departments.

Provided elbow-to-elbow support for physicians as well as nurses in helping to promote better understanding of Epic/Health Connect application.

Mentored team members and assisted in developing Lessons Learned handbook and instruction manuals.

Worked independently or as a part of a project tea, teams varied in size from 6 to 80.

Environment: Epic, Windows XP Professional running on Citrix backbone, Visio, MS Project and Remedy.


Freelance IT Analyst Present

Windows 10/7 software diagnosis, repair, updates for home computers.

Scripps, San Diego Dec 2016 – Dec 2016

Epic Analyst/Project Coordinator


Analyze communication, workflows, implementation, problem resolution, and maintenance.

Performed light charge testing, managed care Tapestry revenue, and tested workflows. Proficiencies include Remedy ITSM as well as Service Now.

Troubleshoot client service requests on an on-going basis and ensures that all activities performed at a level of quality consistent with department standards. Exercise critical thinking and professional judgment to take appropriate actions. Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment. Provides On-Call support as needed. Perform other duties as assigned.

Freelance Mar 2015 – Dec 2016

IT Analyst


Provide technical support to various home individuals for PC issues, including laptop support and desktop installation for Windows 7 and 8 to 10. Install virus software (Norton) and resolution of freezing issues, training, and installation of Office 365.

UCLA, Los Angeles (Contract) Jan 2012 – Feb 2014

Epic Programmer IV Testing Analyst/Business Analyst


Epic Regression testing and Integration for Ambulatory, Cadence, Radiant, Prelude/Tapestry, PB, Clinical Documentation, ADT, and Willow, ADT. Proficiencies include Remedy ITSM as well as Service Now.

Create databases from Master file.

Cadence analyst, scheduled appointments for orders, and imaging appointments. Lead proficient Radiant analyst. Perform RIS/PACS audits of imaging for beginning and end of imaging exams..

Managed care documented and created, analyzed integration testing scripts, train and verify workflows for Epic 2010-2012 Applications/Integration for ADT, Prelude, Cadence, Orders, ASAP, Tapestry, Pharmacy, Willow, Radiant, Clinical Doc, Ambulatory and others in preparation for 2012, as well as 2013 Go Lives

Lead Radiant analyst. Interfaced with AC’s and build developers for the applicable modules to resolve build issues and/or create defect tickets for issues such as missing work list, missing accept buttons, or various other issues with script or application.

Developed design and functional specifications, produces deliverables related to the project assigned, and assists in post implementation support and system enhancements..

Triage Provisioning Security Level II analyst support during go live for physicians, nurses, department heads and others to gain login access to various levels of Epic.

Add or remove user application access with our user provisioning and de-provisioning cloud solution. Real time, automated sync with active directory.

Performed Charge testing for Tapestry, Resolute PB and HB revenue cycle of Ambulatory, tested workflows for ICD9 and ICD10 coding, MS Excel, MS Project, Office, MS Access, and analysis tools Tapestry Benefit and Claims data integration.

UCSF Hospital/Training Affairs/Apex San Francisco, CA May 2011 - Sep 2011

Trainer (Contract)


Created training documentation, curriculum for Willow Rx Inpatient training, Professional Billing Epic Care, Coder Review, Charge Router Reports, and Edits.

Scheduling, registration, patient pre-admission and admission, reception, and discharge functions.

Fairview Medical – Minneapolis/St. Paul Mar 2011 – Mar 2011

Go-live Support (Contract)


Provided elbow-to-elbow support of ADT/Prelude, Scheduling to physicians as well as nursing and physical therapist for Acute Rehab, and ED departments.

Tested and validated Epic Applications. Resolved major issues with scanning hardware as well as missing hyperspace access and security issues for logins.

Created Remedy tickets for technical issues within Epic for 2000 users.

Directed and assisted programmers in the clinical data extract and delivery to the leadership in forms of reports and other data feeds from the clinical database.

Cedars Hospital, HP Technologies, Los Angeles, CA Apr 2010 – Apr 2010

Go Live Support (Contract)


Provided elbow-to-elbow support of ADT/Prelude, Scheduling to physicians as well as nursing and physical therapist for Acute Rehab, and ED departments.

Provided one on one support of ADT/Prelude to physicians as well as PSR’s in Epic/EMR Scheduling, Registration, and Cadence go live support.

Tested and validated Epic Applications.

Created Remedy tickets for technical issues within Epic.

Cross reference and quality control of clinical feeds into the administrative databases combining different databases like financial data (TSI) with the SCM clinical database.

Daily review of all patient accounts that have admit dates within 72 hours of discharge Review inpatient and outpatient payments Adhered to client guidelines regarding proper billing for each Medicaid web portal.

Stanford/Menlo Park Hospital, Apex Systems Palo Alto, CA Aug 2009 - Oct 2009

Epic (Inpatient Short-term Go-live Support) (contract)


Trained one on one of physicians, nurses and other staff to promote better understanding of Epic/EMR Platinum for Scheduling and Registration deployment.

Collaborated with business, management, build team, Application Coordinators, IT, and other BA teams to insure success of implementation.

Kaiser/IT Ascent (contract) Pasadena, CA Dec 2005 – Aug 2008

Project Manager/Programmer IV


Met with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems and gather requirements.

Analyzed, deployed, installed, configured, tested, and supported Epic Ambulatory and Inpatient tracks.

Setup printers and test Epic Pharmacy configurations such as locations, medications, and insurance information.

Departments worked with included OB/GYN, NICU, Med Surg, Internal Medicine, Radiology, Lab, Emergency Room, and many others. Over 50% of the time spent on Ambulatory outpatient systems and 50 Inpatient.

Supported over 252 Electronic Medical Chart Go Lives for 200 plus Kaiser Offices for Outpatient/Inpatient, Resolute, Prelude, ADT, ED, HIMS, and Cadence My Chart initiatives, Monitored scheduled timelines and tracks.

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