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Manager Engineer

St. Charles, Illinois, United States
October 26, 2018

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Robert Creed

Elburn, IL *****


Authorized to work in the US for any employer

Work Experience

Systems, Network and VoIP engineer

Sound Inc. - Naperville, IL

May 2015 to October 2018

• Provide all levels of support and services to managed IT clients.

• Plan, configure and install network devices, servers and phone systems.

• Perform hardware maintenance and upgrades.

• Email and active directory setup, maintenance and migrations.

• Worked to expand current offerings by meeting with existing and potential clients to assess their existing infrastructure and propose areas for improvement.

• Worked extensively with Windows servers and workstations, Extreme, SonicWall, Ubiquiti, Dell and HP networking equipment as well as VoIP phone systems such as NEC and Mitel. IT Contractor

Private - Batavia, IL

February 2014 to May 2015

• Provide all IT services to North American division of an international windows and door manufacturer.

• Administer local servers, PC’s, printers, networks and all networked devices including Mitel phone system and video conferencing.

• Upgraded network infrastructure.

• Added networking capabilities for several CNC machines, printers, scanners and security cameras. IT Manager

Integra Mortgage Corp - Schaumburg, IL

October 2012 to February 2014

• Managed all company IT functions across four separate locations.

• Planned, set-up and opened three branch offices.

• Implemented, tested and supported hardware, software, email systems and mobile access.

• Redesigned corporate website and created a corporate intranet site.

• Developed policies, standards and procedures for corporate network security.

• Provided end user support for all hardware systems and software applications. Area Director/Operator

Fast-Teks - Batavia, IL

August 2009 to October 2012

Provided IT services and consulting to local small businesses.

• Provided extremely personalized service resulting in very high client retention.

• Performed complete turn-key office setup with on-going support.

• Installed wired and wireless networks, windows servers, desktop PC's and thin clients.

• Configured VPN and remote access.

• Provided disaster planning/recovery services.

Senior Quality Assurance Engineer

Quest Software - Warrenville, IL

July 2000 to August 2009

Responsible for the QA process for the Spotlight on DB2 products.

• Wrote test scripts and test cases.

• Creation and administration of test environments and databases across multiple platforms.

• Implemented automation tools to simulate database activity and created command line and SQL scripts to run in parallel with the products for use in data verification.

• Deeply involved in the design of both the Spotlight on UDB and OS/390 products. QA Engineer/Manager

Platinum Technology/Computer Associates - Oakbrook Terrace, IL March 1997 to July 2000

Responsible for all quality aspects of the Database Backup and Recovery tool.

• Hired and managed a local and remote QA staff.

• Created test plans and cases, reviewed all documentation, tracked error reporting.

• Systems administrator for all lab equipment which required the configuration of both hardware and software environments to meet the changing needs of development and testing.

• Promoted to QA Manager in April '99.


Organizational Management

Aurora University

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