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Customer Service Manager

San Antonio, TX
October 23, 2018

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Michelle Newton

Asset Protection Detective

San Antonio, TX 78045


To obtain a full time position in the Marketing Field/ Management offering professional growth. I have 2 years experience in a veterinarian atmosphere. A lifetime experience with animals. Secretary for the Diocese of Laredo Catholic Church.

Authorized to work in the US for any employer

Work Experience

Asset Protection Associate

Macy's - San Antonio, TX

September 2016 to December 2016

Trained, completion of certificates that the temporary position required. Internal and External fraud control. Control shrinkage of inventory merchandise. Apprehend shoplifters, and monitoring cameras and floor surveillance.

Team Leader

Tj Max - San Antonio, TX

February 2016 to May 2016

Banker I

Wells Fargo - San Antonio, TX

April 2014 to August 2015


Deposits, cashed checks,open new accounts, customer service. Teller, administrative duties. Accomplishments

I learned a lot and was able to take charge of employees and customers while supervising the daily operations of the bank.

Skills Used

Integrity, leadership skills, problem solving in a timely and professional manner. Banker /Teller

Woodland Forest - San Antonio, TX

February 2013 to March 2014


Assisted customers with financial concerns, administrative assistant. Accomplishments

Create the best Customer service while attending to office duties. Skills Used

Personal computers, power point, excel,word perfect, windows etc. . Collections Specialist


October 2012 to January 2013


Collecting and billing invoices, retrieve unpaid merchandise, helped customers with payment plans. Accomplishments

Front and center of operations while doing administrative duties. Skills Used

Used proper tools to create the best Customer service in a professional and timely manner. Paralegal

Law offices of John Laye - San Antonio, TX

2000 to 2001

Pralegal Duties:

Family and Criminal law.

Filed, organized court documents, Notorized public and legal records. Attended litigation conferences, attend to clients, report to supervision on a daily basis and discuss court procedures.

Department Manager

Sears Roebuck & Co - Laredo, TX

1997 to 2000

Recruit, hire, trained potential associates, in charge of 8 employees in my department. Once a month was in charge over 300 employees. First year as department manager, my department was 2nd in the Nation as percentage by volume. Attended out- of town conferences such as Chicago, South Texas, The Valley for management skills met monthly and yearly sales goals. Did special promotions and events for special offeres to our customers. Attended to customer needs and concerns. Supervised associates with their interactions with customers, supervised inventory merchandise. Compare sales to that of distric

Counter Manager

Dillard's - Laredo, TX

1994 to 1997



Set daily and monthly sales.

Train associates, customer service.

Report to supervisor on a weekly basis to discuss sales goals and training strategies to those in my department. Reach to new customers and still provide excellent service to existing customers. Education

Texas Careers Business School - San Antonio, TX

2000 to 2001

Laredo Community College - Laredo, TX


Power Point, Excel, Lotus, Word Perfect, Windows etc Awards

Department Manager

March 2000

Sears we did #2 in the Nation, by percentage of Volume. Cosmetologist, Paralegal. Certifications/Licenses

Paralegal/ Notary Public

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