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Administrative Assistant Customer Service

South Amboy, NJ
October 22, 2018

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Cheryl Darlene Monden


Over 15 years of experience as an Administrative Assistant,,Data Entry Operator & Customer Service Rep

Project Manager with expertise in administrative work, documentation, filing, creating and maintaining databases

Proficient data entry and word processing to support office staff and customers

Experience in welcoming visitors, travel arrangements, catering services and hotel accommodations

Well versed in composing and preparing confidential correspondence, reports and other complex documents, including Special Projects, emphasis on accuracy

Knowledge of Medical Education, Healthcare, Meeting planning, Medical Records, Medical Terminology and HIPPA


Highly skilled Microsoft Word/Access/Excel, PowerPoint/Outlook, Customer Service, Data Entry skilled Typist @ 70 wpm, Receptionist/Administrative Associate


Associates Degree, Fine Arts, Coastal Carolina Community College, NC

Currently enrolled, Communications Major, Kean University, NJ


Jul 2018 to Sept 2018

AIG Insurance

Administrative Assitant 2

The data entry 2 QA professional helps develop data entry systems, controls and analysis tools that help ensure consistent quality throughout the data entry process

Proficient typing skills, Computer skills and a knowledge of relevant software packages

Basic numeracy skills and organizational ability

Good communication skills, both written and verbal

Oct 2017 to Feb 2018

Board of Social Services, New Brunswick NJ

Administrative Assistant

Scanning project Admin Assistants responsible for the preparation, scanning, and indexing of Human Service case files using established computer systems, and protocols, to ensure scanning is done in a timely and accurate manner. My position is crucial to the quality control process, by ensuring that the digital images created are identical to the original paper document

Document Imaging Management System (DIMS) works in team environment. Can change gears and do something else that the Supervisor needs done - flexible personality that works well with others at all times.

Proficient in the use of windows based pc’s, scanners, and other standard office equipment. Documentation skills with keen attention to detail, Ability to absorb and retain information quickly. Effectively organize, prioritize and execute tasks in a high-pressure environment. Ability to work independently as well as in group environment

Apr 2016 to Oct 2016

PSE&G, Edison NJ

PMO Support Consultant

Participate in business process and technology initiatives to improve business performance

Flexibility to tackle problems & issues with enthusiasm and tenacity and recognize or anticipate issues that could disrupt productivity

Ability to work on multiple tasks at any one time while maintaining high quality standards

Aug 2012 to Sep 2015

Edison Housing Authority, Edison NJ

Project Manager

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

Confirm all leases and corresponding paperwork are completed and input to system accurately and on a timely basis maintain current resident files and archive as needed.

Manage multiple projects in a fast paced environment, customer focused and proficient in all computer skills.

All administrative paperwork is accurate, complete and submitted on a timely basis. Tracks and compiles project information and prepares status reports for management, collects rent and deposits, attend meetings, compile minutes.

Good interpersonal skills, highly organized and ability to work in a team environment.

Extensive Microsoft Word, Access, PowerPoint and Excel skills.

Mar 2012 to Jun 2012

Office of Comptroller of Currency, Edison, NJ Temporary Assignment

Secretary II

Screen telephone calls, visitors, and incoming correspondence, personally respond to requests for information concerning office procedures and determine which requests should be handled by the supervisor, appropriate staff member or other offices.

Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures.

Collect information from files or staff for routine inquires identifies and analyzes problems. Coordinate personnel and administrative forms for the office and forwards for processing.

Proficient in Microsoft Windows environment including Word, Excel, Outlook, Access and PowerPoint.

Jul 2011 to Oct 2011

CIT, Livingston, NJ

Administrative Assistant/Data Entry Clerk

Provides administrative support to Corporate Insurance Services Department.

Compose and prepare confidential correspondence, reports and other complex documents, including Special Projects.

Create and maintain database and spreadsheet files.

Maintain confidentiality of all corporate filing and research matters.

Maintain Worksite and document management, archiving systems and daily use of Microsoft Office Suites.

Apr 2011 to Jul 2011

Tri-County CMO, Raritan, NJ

Administrative Specialist/Medical Records File Clerk

Responsible for answering phones, file and organize information and take messages.

Data entry, word processing supporting office staff, Medical Records Filing and HIPPA trained. Operate all office equipment, copiers, scanners and fax machines, Provide customer support and implement specific programs Microsoft Word, Excel, Power Point, and Access. Very flexible with willingness to learn and grow.

Jun 2010 to Oct 2010

Affiliated Engineering, Edison, NJ

Word Processor

Typist in word processing department, clerical work, transcription of legal documents, formatting, editing, proofreading, using Microsoft word, scanning finalized documents, following standard operating procedures and receptionist duties.

Jul 2009 to Oct 2009

Office Team, Edison, NJ

Clerical worker/File clerk

File clerk, customer service representative, scheduling of medical transportation for clients, hear and resolve complaints, all other duties as required in a professional manner.

Oct 2007 to Aug 2008

Logistics Health Care, La Crosse, WI Contract Position

Administrative Assistant/Medical File Retention Clerk

Greet visitors and direct those to appropriate Health Care Staff for screening.

Answer telephone calls and direct customers to suitable party.

Responsible for receiving and scheduling all on site event requests to include equipment allocation, documenting complete event information for the Post Deployment Health Re-Assessment (PDHRA),expense reporting, following standard operating procedure.

Compile data entry daily, enter reports in Excel to transfer medical record information, label with date of event, time, location and then transfer to disc for filing including email reports to home office on a daily basis.

Jul 2006 to Jun 2007

Brynn Marr Hospital, 192 Village Dr, Jacksonville, NC

Receptionist/Customer Service

Operate multi-line telephone switchboard, answers, screen and forward calls, providing information, taking messages & scheduling appointments.

Receive payment and record receipts for meals.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Jan 2005 to Oct 2007

Atwork, 825 Gum Branch Road, Jacksonville, NC

Clerical Worker

Work orders to include receptionist, typist, transcriptions, and point of sale for services, cancel accounts, and to obtain details of complaints.

Transmit information or documents for customers, using computer, mail, or fax machine.

Except charges for services requested, collect deposits or payments, or arrange for billing.

Aug 2002 to Jan 2004

Camp LeJeune Naval Hospital, Brewster Blvd. Camp LeJeune, NC

Medical Records File Clerk/Data Entry Operator

Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to supervisors. Add new material to medical file records, and create new records as necessary. Perform general office duties, typing, operating office machines, and sorting mail. Track materials removed from files in order to ensure that borrowed files are returned to Main File Room. Delivered medical charts to ER as requested. Review request for Release of Information of Medical Records and forward in timely matter.

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