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Project Management

Hamilton, Ontario, Canada
October 23, 2018

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A Business Technology Professional who enables the right technologies that grow business while increasing efficiency and effectiveness. Leverages a deep understanding of enterprise architecture, cyber security, service delivery, and change management to build client relationships. Passionate about goal alignment and project success who builds high performance teams that share the same passion. Known for quick project turnarounds and outstanding client retention. Broad industry experience including consulting, healthcare, retail, insurance, banking, and financial markets. BUSINESS & TECHNOLOGY EXPERTISE

• Strategic IT Planning

• Complex Program/Project Management

• Change & Risk Management

• Enterprise Software Solutions

• Software Security

• Service Delivery Management

• Enterprise System Architecture

• Business Development

• Client Satisfaction

• Service Integration

• Budgeting / P&L

• Resource Management

• Team Development


PROJECT MANAGEMENT: 20 years of experience preparing business and technology project plans, leading large matrix teams through requirements definition, solutions engineering, development, testing, and deployment. PEOPLE MANAGEMENT: 15 years of experience managing large teams of business and technology professionals. Mentoring and coaching staff as well as personal development plans and providing performance reviews. FINANCIAL APPLICATIONS: Finastra, ACH/EFT, Wire, EDI, Web, Lockbox, Remote Image Capture, Credit, Loan Origination CLOUD & SECURITY SERVICE DEPLOYMENTS/ENVIRONMENTS: Amazon AWS, Microsoft Azure, Java, J2EE, SQL, Oracle Cloud, PaaS, SaaS, IaaS, ServiceNow, Veracode, Coverity, ITIL, ERP, SAP, Workday, Hyperion Planning, Big Data COMPLIANCE: Sarbanes-Oxley (SOX), Dodd-Frank, Basel II, Basel III, OFAC, NACHA, CPA (Payments), CBA (Bank) MARK MOSCO PAGE 2


MM Global Consultants Corporation, North America JAN 2016 – PRESENT Management Consultant

Providing business and technology expertise to large organizations, such as Consulting, Automotive, Health, and Financial Institutions:

• Project Management and Information Technology Solutions (Agile Scrum, Six Sigma, ITIL Practices, ERP)

• Cloud Service Deployments (Amazon AWS, ServiceNow, Microsoft Azure: PaaS, SaaS, SAP, Workday, Big Data)

• Software Security Solutions (Static and Dynamic Application/Environment scanning)

• Audit, Risk, Governance, Regulatory Compliance (SOX, Dodd Frank, Basel II / III)

• Business Development (Client Information Gathering, Solution Building, Proposal, Proof of Concept)

• Product Strategy, Development, and Management (Customer Accounts, Remote Deposit, Payables, Receivables) Achievements:

• Deployed Software Security Solutions enterprise wide for organizations (e.g. Eliminated 100% of code vulnerabilities for web and mobile applications)

• Acted as a consultant and project leader to convert legacy mainframe systems to cloud environments reducing maintenance, software, and hardware costs. (e.g. Company saved $5M per year in operating costs)

• Provided industry expertise to upgrade and roll out new application software to enable new product features for business. (e.g. Company increased annual product revenue by $8M per year)

• Guided companies to use the latest technology to update their IT environments. This resulted in creating comprehensive short and long-term technology roadmaps related to their business objectives. TD Bank, Toronto, Canada JAN 2013 – JAN 2016

IT Manager (Senior Management), Operations and Technology Responsibilities:

• Business Demand Management - proactively managed information technology demands with the ongoing assignment of professional resources. Specialised in the support and development of new project initiatives relating to commercial and corporate deposit/investment accounts and treasury management products and services, loan origination systems, collateral management, including regulatory adherence projects (PaaS, SaaS, Workday).

• People Management - led a team of senior IT professionals who support large scale account, loan, and treasury management related initiatives.

• Portfolio Management -.

• Management Consulting - provided operational and technical solutions for internal and external business partners utilizing industry best practices, cloud technology, and establishing short and long-term strategic direction. Achievements:

• Led the key initiatives team to implement regulatory/payments/loan/collateral systems partnering with internal and external service providers for on time and on budget projects.

• Established an efficient intake process to handle project requests for various Business and Technology partners to produce Concept/ROM estimates and assign resources to approved turnaround time on project initiatives by 30%.

• Built a successful team of IT specialists through hiring and coaching in order to support large project initiatives.

• Received a Technology Elite award for my Excellence in IT Management. MARK MOSCO PAGE 3

BMO Bank of Montreal, Toronto, Canada JAN 2010 – DEC 2012 Management Consultant, Information Technology


• Provided management consulting services relating to data conversion, loan origination, collateral management, and integration of the M&I Bank Treasury Management product portfolio to the BMO Harris Bank application environment. Key responsibilities included developing project plans, project resource hiring/allocation, new facilities planning, managing project staff, overseeing conversion and testing strategy, and managing staged production roll-outs. Achievements:

• Worked closely with key stakeholders: Operations and Technology (M&I and BMO), Systems Development, Product Management, Legal, Compliance and external vendors; which enabled a highly successful data integration project within a short 12-month time frame. Cut annual operating costs by $15 million per year. SCOTIABANK, Toronto, Canada DEC 2005 – JUL 2010

Senior Manager, Global Transaction Banking


• Managed a team of global treasury management product/project managers with responsibilities in payments, LOS, collateral, investment, service profitability, new product web development, designing specs for usability and GUI interfaces, enhancement projects to existing products and procedures, process improvement, and vendor management.


• Successfully managed the rolled out the Online Treasury project for U.S. clients generating $5 Million in revenue.

• Implemented the Wholesale Lockbox Payment Web Project to offer online payment images to clients.

• Exceeded annual product revenue goals by 15% each year. HSBC BANK USA, New York OCT 2001 – JAN 2005

VP and Senior Manager, Global Payments


• Managed a treasury management team with responsibilities in payment products within the U.S. with a focus on Lockbox services. Key areas included: Product Development, Project Management, Loan Origination Systems, Credit Card Processing, Operations and Competitive Analysis. Project managed large product/operational initiatives by assembling key players, project meetings, assigning tasks, and providing executive updates. Achievements:

• Managed the LOS and National Lockbox Payment Project developing new product HTML, Java features and enhancements based on direct feedback from customers, sales force, and industry initiatives. Generated $4 Million in new product revenue during 2004. Chairman's Award Winner: 2003 & 2004

• Spearheaded application and hardware improvements for operations in multiple processing locations throughout the USA. Reduced set up time of clients by 30% by introducing automated payment implementation processes. EDUCATION

Electronic Commerce, ACH Payments Institute Certification, Boston University, Boston, MA Data Processing Management, Niagara College of Applied Arts and Technology, Welland, ON

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