Tel. Cell: 216-***-****
Education: Grad. June 1991
High School Diploma
John Marshall High School
Alliance Data 11/2017-6/2018
Account Protection Associate
● Assisted credit card customers with multiple fraud related issues such as identity theft and misuse on accounts.
● Educated customers on fraud process and provided them with resources to resolve damaging inquires on credit reports.
● Collaborated with other lines of business to resolve further needs of the customer.
● Initiated fraud claims and sent related correspondence to credit reporting agencies. Alliance Data 04/2014-11/2017
Customer Care Representative
● Pleasantly answered between 80-100 calls daily assisting customers with their accounts
● Adequately responded to customers concerns and escalated calls appropriately
● Resolved servicing issues and discussed benefits of additional services
● Established rapport in customers and built relationships that reflected company values Avis Car Rental, Cleveland OH 05/1999-08/2013
Senior Sales Agent/Corporate Trainer
● Provided exceptional customer service to corporate clients and educated them on all services related to the car rental process.
● Handled all administrative duties for clients including business reporting, billing and coding and financial tasks.
● Trained and developed all new employees in accordance with corporate training standards and provided them with the necessary skills to perform exceptionally in their roles.
● Coached new trainees on opportunities and coordinated skill development plans
● Continually met and exceeded all sales goals.