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Customer Service Sales

Detroit, MI
October 23, 2018

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Tara Price

Tel. Cell: 216-***-****

Medina Ohio

Education: Grad. June 1991

High School Diploma

John Marshall High School

Professional Experience:

Alliance Data 11/2017-6/2018

Account Protection Associate

● Assisted credit card customers with multiple fraud related issues such as identity theft and misuse on accounts.

● Educated customers on fraud process and provided them with resources to resolve damaging inquires on credit reports.

● Collaborated with other lines of business to resolve further needs of the customer.

● Initiated fraud claims and sent related correspondence to credit reporting agencies. Alliance Data 04/2014-11/2017

Customer Care Representative

● Pleasantly answered between 80-100 calls daily assisting customers with their accounts

● Adequately responded to customers concerns and escalated calls appropriately

● Resolved servicing issues and discussed benefits of additional services

● Established rapport in customers and built relationships that reflected company values Avis Car Rental, Cleveland OH 05/1999-08/2013

Senior Sales Agent/Corporate Trainer

● Provided exceptional customer service to corporate clients and educated them on all services related to the car rental process.

● Handled all administrative duties for clients including business reporting, billing and coding and financial tasks.

● Trained and developed all new employees in accordance with corporate training standards and provided them with the necessary skills to perform exceptionally in their roles.

● Coached new trainees on opportunities and coordinated skill development plans

● Continually met and exceeded all sales goals.

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