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Customer Service

Newport News, VA
October 23, 2018

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***** ******** ** ** ******* News, VA 23606

Profile I am looking to progress in customer service and gain experience. I graduated high school six months early in January 2017. I am 19 years old and worked customer service since I was 15 years old. I have great people skills, work well with others, or independently.

Server, Steve’s Steakhouse, Sept 2018- Current

● Familiarizing guests with menu and daily specials.

● Accurately recording food and drink orders.

● Running food accordingly to customers

● Tallying bills.

Front Staff Supervisor, Ricks Cheesesteak Shop, Jan 2017- Sept 2018

• Listen to and resolve customer complaints regarding services, products, or personnel.

• Hire, train, and evaluate personnel.

• Provide staff with assistance in performing difficult or complicated duties.

• Keep records pertaining to purchases, sales, and requisitions.

• Inventory stock and reorder when inventories drop to specified levels.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Collect payments from customers.

• Take orders from patrons for food or beverages.

• Present menus to patrons and answer questions about menu items, making recommendations upon request.

• Clean tables or counters after patrons have finished dining.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• - Provide guests with information about local areas, including giving directions.sShift Leader, Subway, Newport News, VA - Feb 2016-July 2016

• Compile and balance cash receipts at the end of the day or shift.

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Resolve customer complaints regarding food service.

• Present bills and accept payments.


Warwick High School, Standard Diploma through Point Option Alternative High School Skills :Good with communication, ability to work under pressure, decision making, time management, leadership, adaptability, and self motivation.


Michael Allen- Manager- 936-***-****

Sherry Cartwright-Personal- 757-***-****

Reginald Neely- Teacher- 757-***-****

Becky Wilson- Personal- 757-***-****

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