Experienced IT professional with a history in the healthcare industries. Known for high
performance in customer/vendor relations, gathering required information, and supporting
access on multiple platforms. Strengths include creating formal documentation and providing
staff and user training. Demonstrate proven skills in providing excellent customer service and
Client/Vendor relations Strong written/verbal communication
Process improvement Conflict resolution
Staff training development Adaptability
Attention to detail Formal document preparation
Sr. Customer Support Technician, IS Security St. Louis, MO October 2015 - Current
Provide Tier-2 level support to customers through Service Now. Resolving tickets and managing requests that
include creating, modifying, and terminating access for the BJC infrastructure. Supporting 14+ applications,
including, Active Directory, Service Now, Meditech, Remedy, etc. Proficient knowledge with Service Now to run reports, resolve requests and create tickets. Work as a liaison between CIS, Clinical Informatics, and apps teams to streamline clinical processes. Monitor on call pages and assist in on call rotation. Develop and maintain knowledge base documentation and facilitate cross-training procedures and classes. Screen applicant resumes
and coordinate in-person interviews.
Customer Support Technician, IS Security St. Louis, MO July 2013 - October 2015
Provided Tier-2 level support to customers through Service Now and Remedy. Assisted in on call rotation and maintained
customer relations via written and/or verbal communication.
IS- Security Analyst St. Louis, MO November 2012 - July 2013
Monitored automated systems through IAM and CA Identity Minder. Ran daily compares to troubleshoot any
potential issues in automated account creations. Attended team meetings and meetings with vendors and other
IS teams to integrate multiple teams for support. Implemented process improvement to develop and maintain
role templates for onboarding.
PRN- IS Technician St. Louis, MO July 2012 - November 2012
Provided support in transition to new EMR system. Manually scanned records to perinatal EMR system and
updated medical record numbers across the hospital entity. Organized new hire, security, and temporary
paperwork. Completed data entry, tracked resumes and maintained applicant tracking system.
TRINITY MOTHER FRANCES HOSPITAL & CLINICS
Office Assistant Tyler, TX July 2010 - July 2012
Assisted patients in checking in and checking out via Epic, collecting payment, and scheduling future visits.
Directed guests and routed deliveries and courier services. Answered multi-line phones and managed
incoming and outgoing calls. Opened and properly distributed incoming mail. Maintained a clean reception
area, including lounge and associated areas. Prepared patient charts for coming business day.
MASTER OF ARTS Clinical Counseling and Applied Psychology
Lynchburg, VA 2018
BACHELOR OF SCIENCE Psychology
Lynchburg, VA 2013