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IT Specialist

Location:
Belleville, Illinois, United States
Salary:
$60,000-75,000
Posted:
October 19, 2018

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Resume:

SARAH HUDSPETH

HTTPS://WWW.LINKEDIN.COM/IN/SARAH-HUDSPETH-0BA591B7

314-***-**** ac7fmp@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced IT professional with a history in the healthcare industries. Known for high

performance in customer/vendor relations, gathering required information, and supporting

access on multiple platforms. Strengths include creating formal documentation and providing

staff and user training. Demonstrate proven skills in providing excellent customer service and

conflict resolution.

SKILLS

Client/Vendor relations Strong written/verbal communication

Process improvement Conflict resolution

Staff training development Adaptability

Attention to detail Formal document preparation

WORK HISTORY

BJC HEALTHCARE

Sr. Customer Support Technician, IS Security St. Louis, MO October 2015 - Current

Provide Tier-2 level support to customers through Service Now. Resolving tickets and managing requests that

include creating, modifying, and terminating access for the BJC infrastructure. Supporting 14+ applications,

including, Active Directory, Service Now, Meditech, Remedy, etc. Proficient knowledge with Service Now to run reports, resolve requests and create tickets. Work as a liaison between CIS, Clinical Informatics, and apps teams to streamline clinical processes. Monitor on call pages and assist in on call rotation. Develop and maintain knowledge base documentation and facilitate cross-training procedures and classes. Screen applicant resumes

and coordinate in-person interviews.

BJC HEALTHCARE

Customer Support Technician, IS Security St. Louis, MO July 2013 - October 2015

Provided Tier-2 level support to customers through Service Now and Remedy. Assisted in on call rotation and maintained

customer relations via written and/or verbal communication.

BJC HEALTHCARE

IS- Security Analyst St. Louis, MO November 2012 - July 2013

Monitored automated systems through IAM and CA Identity Minder. Ran daily compares to troubleshoot any

potential issues in automated account creations. Attended team meetings and meetings with vendors and other

IS teams to integrate multiple teams for support. Implemented process improvement to develop and maintain

role templates for onboarding.

BJC HEALTHCARE

PRN- IS Technician St. Louis, MO July 2012 - November 2012

Provided support in transition to new EMR system. Manually scanned records to perinatal EMR system and

updated medical record numbers across the hospital entity. Organized new hire, security, and temporary

paperwork. Completed data entry, tracked resumes and maintained applicant tracking system.

TRINITY MOTHER FRANCES HOSPITAL & CLINICS

Office Assistant Tyler, TX July 2010 - July 2012

Assisted patients in checking in and checking out via Epic, collecting payment, and scheduling future visits.

Directed guests and routed deliveries and courier services. Answered multi-line phones and managed

incoming and outgoing calls. Opened and properly distributed incoming mail. Maintained a clean reception

area, including lounge and associated areas. Prepared patient charts for coming business day.

EDUCATION

MASTER OF ARTS Clinical Counseling and Applied Psychology

Liberty University

Lynchburg, VA 2018

BACHELOR OF SCIENCE Psychology

Liberty University

Lynchburg, VA 2013



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