IT support professional with experience in highly structured military environments. Advanced knowledge of security, standard windows applications, and asset deployment with staunch tracking requirements. Proud veteran with previous security clearance.
Hardware: iPad, iPhone, Windows desktop/laptops/tablets, Dell and HP servers
Software: Windows XP - 2010, MS Office 2016 (including Outlook), O365
Remote management: VNC, Skype, Windows Remote Desktop
US Army October 2013 – June 2018
E4 Specialist – IT Information Technology Specialist
Provided comprehensive technical support to end-users including PC hardware staging/troubleshooting/deployment/asset tracking. Staged standardized images with advanced security requirements, as well as remote and onsite installation of software applications.
Desktop/peripheral support – Break-fix, performance troubleshooting, backup and recovery, performance improvement, disk capacity.
System deployment and staging – Tested new apps for compliance with strict military standards, documented current system state to ensure compliance with military standards, developed images and KP deployments, delivered staged and custom systems to end-users, assisted with installations remotely and onsite. Followed strict asset management procedures including replacement tracking and documentation of all work performed.
Application support – Remote and onsite training, software deployment, and troubleshooting of MS Office Suite and proprietary military apps. MS Outlook, virus removal and protection.
Network support – Network port scanning, troubleshoot connectivity and security issues independently, engaging escalation teams on complex issues as needed.
Managed over fourteen multi-million dollar contracts annually, maintaining direct quality assurance on all site based projects, and full accountability of all equipment in stock and order logs
Conducted monthly audits that exceeded the standards to facilitate two monthly requirements which included two on the spot random reviews to maintain integrity of written policies and established work force deliverables
Conducted physical on site checks and assured all security measures was fully functional for monitoring over 34 million dollars in life cycle equipment
Implemented port security to maintain user integrity on the systems and identify any targeted or misguided threats, and obtained full administrative rights to identify, program, an actively lock and investigate and system that dishonor the policies of the network on the spot
Administered annual training for over 300 users to implement quality assurance and procedures, and conducted knowledge base classes to influence job based knowledge amongst administrative users.
Baselined and reimaged all government system on the facility which consisted of over three thousand systems, stripped and destroyed all compromised hard drives.
Education and Training:
Cedar Grove High School, Ellenwood GA 2013
CompTIA Security + certification 2017
Military-delivered training for A+/Network+ (certification not pursued)
Defense Acquisition university continuous Learning center, Fort Belvoir VA 2015-2016
36 credits completed in Information Technology signal school, Fort Gordon GA, 2014-2015