Shakita S. Hayes
I am now seeking a rewarding role as a Receptionist where that I can contribute my knowledge, abilities and personal qualities in working with patients while ensuring an exceptional personal experience. I have both a strong understanding of HIPAA requirements as well as excellent organizational skills and proficient in organizational procedures: I also possess strong ability to function well independently or as a member of a professional management team.
Honor Graduate & Repetitive Dean’s List Recipient
Project Development & Management
Team-Leader with Problem Solving Skills
Accounting, Office Practices, Medical Law & Ethics Studies
Appointment & Scheduling
45-50wpm; emails; faxing & scanning
18yrs. Medical Terminology/Medication Skills
18yrs. Computer Skills: Microsoft Office Professional 2016, 2013, 2010: Windows 10, 2007, XP
Medical Billing & Medical Transcriptions Training
Knowledgeable with regards to CPT, ICD-9-CM Coding Guidelines & Techniques
Critical Thinking Proficiency
Privacy / HIPAA Regulations
Patient Advocacy & Support
Time Management & In-service Training
Disease Prevention & Cultural Awareness
Logistics Transportation Director: June 2013-December 2017
Hayes Medical Transportation Driving Services (Owner): Perry, GA.
Maintained customer relationships through prompt and courteous service
Prepare reports, maintain records and transport clients to designated appointments and scheduled trips
Direct Support Specialist for Mental Health Clients: December 2010-June 2013
First Born Outreach/Sons & Daughter’s: Fort Valley, GA.
Successfully developed and introduced a goal development paper-based tool for clients called the Goal Plan Diary to help support the development, implementation and review of personal recovery goals. Clients who used the tool improved their goal achieving targets
Developed safety & wellness plans for all clients mental health improvement. While implementing new strategies & timetable duties; resulting in a 80% increase in overall efficiency of the home
Teacher’s Aide/Substitute Teacher: April 2009-December 2012
Houston County Board of Education: Perry, GA.
Developed and implemented weekly instructional plans under the direction of the Lead Teacher
Display problem solving & exceptional communication skills; while incorporating negotiating skills & conflict resolution strategies amongst K-12 grade level students
Hospice Certified Nurse’s Aide: June 2001-July 2005
Vista Care Hospice: Macon, GA.
Effectively assisted the RN’s in developing and implementing specific development plans which raised patient satisfaction by 80%; in which was designed to achieve “excellence without exception care” for all patients on the road to “end of life” care
Shared joint responsibility for the care of terminally ill patients suffering numerous medical conditions; while maintaining daily medical records of patient condition/treatment; deliver medical supplies, filing, assorting paperwork, making copies, sending & receiving emails
Shakita S. Hayes Page 2
Professional Experience, Cont.
License Cosmetologist: January 2001-July 2005
Smart Styles Salon and Peach Valley Villas: Centerville, GA.
Appointment and Scheduling; operate multi-line phone, operate a register, performing tasks such balancing cash drawers and making deposits
Received exemplary and exceed expectations ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability
Certified Nurse’s Aide: September 1993-January 1997
Pinehill Nursing Center/Med-Source Visiting Nursing: Byromville, GA.
Implemented a new patient’s records system which increased records confidentiality by 100% as opposed to the previous one.
Suggested the use of air mattresses for patients in comatose conditions, thereby decreasing their chances of infection and bedsores.
Education and Training
Waldorf University Forest City, Iowa (2012-2016)
Bachelors of Arts Degree Healthcare Management
o3.8 Honor Graduate (Magna Cum Laude)
KIRKLAND & COMPANY, Job Training, Warner Robins, GA (2010)
Programs provide high-quality employment and training services that address the needs of individuals in need of training, retraining, and skill upgrades.
Middle Georgia Technical College Warner Robins, GA (2007-2008)
Technical Diploma Business Administration/Medical Office Specialist
Technical Certificate Medical Billing & Coding
Technical Training Medical Transcription
Medical Billing & Coding Webcast Training (2008)
GHP HOST Insurance CMS 1500 Crossover & Claims Submission Medicare/Medicaid
International City Beauty College-Warner Robins, GA (2001)
Certification course in Cosmetology
Advanced Diploma in Cosmetology
Certification and License Test