Shakita S. Hayes

**** ******** **. *****, **. ***69

478-***-****

ac7d65@r.postjobfree.com

Professional Summary

I am now seeking a rewarding role as a Receptionist where that I can contribute my knowledge, abilities and personal qualities in working with patients while ensuring an exceptional personal experience. I have both a strong understanding of HIPAA requirements as well as excellent organizational skills and proficient in organizational procedures: I also possess strong ability to function well independently or as a member of a professional management team.

Skill Highlights

Honor Graduate & Repetitive Dean’s List Recipient

Financial Aptitude

Project Development & Management

Team-Leader with Problem Solving Skills

Accounting, Office Practices, Medical Law & Ethics Studies

Appointment & Scheduling

45-50wpm; emails; faxing & scanning

18yrs. Medical Terminology/Medication Skills

18yrs. Computer Skills: Microsoft Office Professional 2016, 2013, 2010: Windows 10, 2007, XP

Medical Billing & Medical Transcriptions Training

Knowledgeable with regards to CPT, ICD-9-CM Coding Guidelines & Techniques

Critical Thinking Proficiency

Privacy / HIPAA Regulations

Patient Advocacy & Support

Time Management & In-service Training

Disease Prevention & Cultural Awareness

Professional Experience

Logistics Transportation Director: June 2013-December 2017

Hayes Medical Transportation Driving Services (Owner): Perry, GA.

Maintained customer relationships through prompt and courteous service

Prepare reports, maintain records and transport clients to designated appointments and scheduled trips

Direct Support Specialist for Mental Health Clients: December 2010-June 2013

First Born Outreach/Sons & Daughter’s: Fort Valley, GA.

Successfully developed and introduced a goal development paper-based tool for clients called the Goal Plan Diary to help support the development, implementation and review of personal recovery goals. Clients who used the tool improved their goal achieving targets

Developed safety & wellness plans for all clients mental health improvement. While implementing new strategies & timetable duties; resulting in a 80% increase in overall efficiency of the home

Teacher’s Aide/Substitute Teacher: April 2009-December 2012

Houston County Board of Education: Perry, GA.

Developed and implemented weekly instructional plans under the direction of the Lead Teacher

Display problem solving & exceptional communication skills; while incorporating negotiating skills & conflict resolution strategies amongst K-12 grade level students

Hospice Certified Nurse’s Aide: June 2001-July 2005

Vista Care Hospice: Macon, GA.

Effectively assisted the RN’s in developing and implementing specific development plans which raised patient satisfaction by 80%; in which was designed to achieve “excellence without exception care” for all patients on the road to “end of life” care

Shared joint responsibility for the care of terminally ill patients suffering numerous medical conditions; while maintaining daily medical records of patient condition/treatment; deliver medical supplies, filing, assorting paperwork, making copies, sending & receiving emails

Shakita S. Hayes Page 2

Professional Experience, Cont.

License Cosmetologist: January 2001-July 2005

Smart Styles Salon and Peach Valley Villas: Centerville, GA.

Appointment and Scheduling; operate multi-line phone, operate a register, performing tasks such balancing cash drawers and making deposits

Received exemplary and exceed expectations ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability

Certified Nurse’s Aide: September 1993-January 1997

Pinehill Nursing Center/Med-Source Visiting Nursing: Byromville, GA.

Implemented a new patient’s records system which increased records confidentiality by 100% as opposed to the previous one.

Suggested the use of air mattresses for patients in comatose conditions, thereby decreasing their chances of infection and bedsores.

Education and Training

Waldorf University Forest City, Iowa (2012-2016)

Bachelors of Arts Degree Healthcare Management

o3.8 Honor Graduate (Magna Cum Laude)

KIRKLAND & COMPANY, Job Training, Warner Robins, GA (2010)

Programs provide high-quality employment and training services that address the needs of individuals in need of training, retraining, and skill upgrades.

Middle Georgia Technical College Warner Robins, GA (2007-2008)

Technical Diploma Business Administration/Medical Office Specialist

Technical Certificate Medical Billing & Coding

Technical Training Medical Transcription

Medical Billing & Coding Webcast Training (2008)

GHP HOST Insurance CMS 1500 Crossover & Claims Submission Medicare/Medicaid

International City Beauty College-Warner Robins, GA (2001)

Certification course in Cosmetology

Advanced Diploma in Cosmetology

Certification and License Test

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