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Customer Service Training / Technical IT Support / Help Desk Support

Hillsboro, OR, 97124
October 15, 2018

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Alberto Castro

**** ** ********** ***** **** 562-***-****

Hillsboro, Oregon 97124


Seeking a position as a Administrative Assistance / Customer Service / IT Help Desk Support / Trainer

representative where I can provide both hands on solutions and supervise

projects as well as deliver training.


Auto Club of Southern California ACE 9/24/2004 - 11/03/2017

Costa Mesa, CA 714-***-****

• 13 plus years Customer Service / IT Help-desk / Training, supporting proprietary and outside vendor software for a large enterprise organization. Daily responsibilities with provisioning, installation, configuration, operation, support and maintenance of IT systems software to our clients, staff employees and front line member facing end users.

• Provide Administrative assistance, Help-desk Support / Training by demonstrating strong troubleshooting and analytical skills in a large multi-vendor environment. Experience with Microsoft Windows Suite products and systems. Including Windows 7, 8 and 10.

• Responsible for the administration and internal support by assisting end-users, staff employees, vendor clients with daily IT help- desk support such as PC technical support, Training, PC upgrades and maintenance, printer support along with assist Network Administrator in Windows server and Domain Controller: User account management, create change and delete user accounts per request.

• Attentive to detail, Independent thinker with the ability to make sound, logical decisions, establish work priorities and manage workload. Participate in project activities that include defining IT infrastructure and end-user needs, benefits and technical strategy.

• Work well under pressure and follow through with assigned tasks with limited supervision.

• Am flexible and able to handle competing /changing priorities.

• Team player who works well with others or unsupervised. Take pride in the quality of my work and enjoy completing tasks in meeting company policy and goals.


Thirteen-years plus IT Help-desk, Customer Service and Trainer.

Salary - negotiable.


• Newbridge Technical College Graduate degree 2003 Santa Ana, CA

• Long Beach City College 2005 - 2007 Long Beach, CA

• College of the Sequoias 1983 -1984 Visalia, CA

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