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Customer Service Sales

Austin, TX
October 15, 2018

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Mike Davis

***** ****** ****

Austin, TX *****

Phone 512-***-****


The main objective in applying for this position is to obtain a job where my education and work experience can be used in order to exceed the expectations of my employer and establish a long-term opportunity for growth.


8/92 – 12/96 Bachelor of Arts in Communications, University of Texas - Austin

9/88 – 5/92 Diploma with Honors, Oak Ridge High School


11/10 – present Owner, Austin Construction Management

Performing all aspects needed to acquire and complete jobs in residential new construction and remodeling.

Bidding, estimating, and permitting and completing trades on remodel and new construction projects

Hiring and managing up to 30 subcontractors per project, including laborers and assistants.

Forecasting costs and expenses for budget

8/15 – 05/16 Realtor, Champions Real Estate Group

Residential and commercial property leasing and sales

Locating rehab/flip opportunities for investors

9/14 – 08/15 Realtor, Private Label Realty & Tenura Holdings

Network marketing real estate sales

2/13 – 09/14 Realtor, Berkshire Hathaway HomeServices

Outstanding Production Award for first year in business.

Initiating, executing and closing contracts for residential buyers & sellers

10/09 – 10/10 Service Installation Technician, California Closets

Installing custom closets, cabinets, drawers, entertainment centers in our customers' homes and places of business

4/08 – 10/09 Owner & Partner, Mike Davis Construction & Jasen Deyl Finish Carpentry

Finding new construction and remodeling jobs, cold calling, networking and making contacts to find work

Bidding, estimating, purchasing materials and successfully completing all jobs

Dealing with homeowners and guaranteeing customer satisfaction

Remodeling & fire/water damage restoration jobs

Demolition, flooring installs, trim carpentry installs, sheetrock touch ups, paint touch ups, siding, framing etc.

Project 3/08 – 4/08 Installer and Management Trainee, Damnfinewood, Inc.

Commercial installation of all interior décor signs on walls and ceilings awarded contract with Whole Foods stores.

Custom painting by projecting images on walls and painting custom signs, including touch ups

Custom metal fabrication, lagging, hanging, leveling signs using scissor lifts

Learning business processes in order to take over future management role with company

2/07 – present Owner, Vice President & Manager of Operations Aspire Custom Homes, Inc.

Managing all aspects of construction of single family homes.

Bidding, estimating, permitting, scheduling,, project management, and billing

12/06 – 2/07 Construction Project Manager / Field Superintendent, Westland Industries & Touchstone Townhomes

Managing the construction of multi-family townhomes.

5/04 – 11/06 Construction Project Manager, Buena Vista Custom Homes

Successful scheduling and building of single family residential custom homes with a focus on completing each home on time and on budget.

Managing multiple projects and subdivisions simultaneously.

Managing assistants and laborers needed to complete projects.

Hiring, firing and managing of over 30 subcontractors responsible for various trades.

Handling customer service and warranty issues in various projects.

Approving monthly invoices for all subs and service providers.

Negotiating pricing with subs when overages occur in projects.

7/03 – 9/09 Event Marketing Lead, Palmer Event Marketing

Daimler-Chrysler west coast event team account.

Organizing and staffing events.

5/03 – 3/04 Sales Leader, Dell Direct Store

Number 1 sales rep in the country 8/03 for Tier 1 markets.

Outstanding customer service.

Consistently exceeding all quotas.

Training new employees and coaching in sales techniques.

Opening, closing, loss prevention.

Always trying to find a way to do better.

3/02 – 5/03 Manager In Training & Sales Associate, Radio Shack

Top 10 Sales leader in the Portland area.

Developed cell phone sales and accessory up-selling techniques.

Graduate of Management Training classes.

Certified in wireless, cellular and home networking.

Retail sales with a track record of improvement and increased sales gains.

Opening and closing store.

Balancing petty cash and dropping off bank deposits.

Outstanding customer service.

7/98 – 3/02 Internet Marketing & Sales, Indie Web Concepts

Client prospecting and up selling of marketing services.

Product and service marketing, search engine positioning, and online advertising for client companies.

Accounting, bookkeeping and collection responsibilities for all company revenue.

Hiring and managing contract programmers used to complete software projects.

Web site design, hosting and domain registration.

Customer service follow-ups with all clients.

11/99 – 4/01 Telecommunications Project Coordinator, Dynamic Technical Services for Broadwing Communications

Coordination of key functional groups working together to complete projects.

Longitudinal permitting at City, County, State and Federal levels.

Contract negotiations for placement of public utilities with toll road authorities, railroad, pipeline, and electric companies.

Land owner negotiations for purchasing of private easements, raw land and commercial real estate acquisition.

Feasibility studies for proposed projects.

MapInfo mapping, MS Project tracking and weekly progress reports.

Escalation of problematic situations or hazards that may delay a project or prevent functional groups from meeting deliverable dates.

Design of nationwide long haul and inner city (metro) fiber optic network routes.

Time and cost estimates comparing various network engineering and construction solutions.

9/97 –3/99 Telecommunications Project Coordinator, Service Resources for IXC Communications

(Description same as above)

Right of Way (ROW) Project Coordinator, Contract Land Staff for IXC Communications

Custom MapInfo Mapping of ROW route possibilities and acquisitions, fiber and POP locations.

Creation of spreadsheets to more effectively track the deliverables of the ROW organization.

Reporting activities of Project Supervisors, Field Agents, and other personnel directly to Senior Management & Directors.

Tracking deadlines and milestone completion dates for all ROW and real estate acquisition activities.

Database Development & Project Manager, Contract Land Staff for IXC Communications

Design and creation of database to store information on POP sites including abstracts from leases, closing statements, and ROW contracts.

5/95 – 9/97 Independent Contracting, A&A Engineered Systems

Bidding, purchasing materials, hiring and managing labor to perform jobs including sprinkler system installation, deck and boat dock construction.

2/97 – 5/97 Marketing Off-Property Contact, Tahoe Beach and Ski Club Resort

Screening potential clients and determining their qualifications to attend time-share sales presentations.

2/97 – 5/97 Ticket Sales/Accounting, Heavenly Ski Resort

Selling tickets to the public and balancing a $500 bank for daily sales transactions.

1/96 – 8/96 Live Sound & Audio Engineer, Flamingo Cantina (Austin, TX)

Setting up and breaking down of all audio equipment in the club.

Running live sound for all bands (on a 24 track, 8 bus Mackie board).

Live analog and digital recordings.

1/96 – 8/96 Studio Intern, Arlyn Recording Studio (Austin, TX)

Setting up and breaking down of studio equipment for booked sessions.

General maintenance of studio equipment.


Management Training & Verizon Wireless Digital Network Certification

Computer Literacy – Excellent computer skills and thorough knowledge of all of the following programs:

MapInfo Mapping Software, Microsoft Access Database, Microsoft Power Point, Microsoft Excel, Microsoft Project, Microsoft Front Page, DeLorme Mapping, Microsoft Word, Word Perfect, Microsoft Windows 3.1, 95, 98 & NT, Adobe Photoshop, Adobe Acrobat, PDF conversion. Currently learning XML.

REFERENCES Available upon request.

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