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Sales Customer Service

Location:
India
Salary:
20000
Posted:
October 11, 2018

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Resume:

Curriculum Vitae

Name: VIJAY KANWAR

Contact Number: +91-887*******, +91-700*******

Email Address: ac7cnm@r.postjobfree.com

OBJECTIVES:

To seek a challenging long term career oriented employment in a competitive company where my knowledge and ability can be utilized, to yield the optimum benefits to the organization and assume a responsible position in a progressive, reputed organization where I can contribute to its growth, bottom line and success by maximizing my talents, skills, capabilities and enhance my human relation..

Summary of Qualifications:

Hard working, energetic, sincere, detail oriented, able to work unsupervised, patient industrious and dedicated to work assign. Willing to learn and apply quickly and effectively. With outstanding training, leadership, and communication skills.

Skills and Other Competencies:

A highly experienced professional who possess the required level of retail management that knows the need to inspire, lead, develop and motivate staff. . I work well both as a team leader and as a member, and I am able to function effectively under pressure. Hence, helping the company to achieve outstanding goal results through passion, innovation and support.

PROFESSIONAL WORK EXPERIENCES:

ASST TEAM LEADER:

PEANUTS RETAIL PVT LTD

ROODRASH MALL- BHANAGAGARH

JUNE 2017 TO TILL

To handle enter Team, Meeting, Discussion about sale progress

To work any new store open and look out for any material require

STORE MANAGER:

G.S ROAD- GINI&JONY OUTLET

December 2009 till April 2017

Role:

Maximize store contribution by proactively to reduce stock loss and manage controllable costs, Motivate and develop team members and ensure the store complies with all company regulations and procedures.

Key Areas:

Ensure communication is effective throughout store and back to brand team.

Implement and review all stock loss prevention controls

Implement processes specific to store product/size/location.

Manage team a including in store training, recruitment (where applicable),motivation,coaching,development, disciplinary and performance appraisals.

Implement store layout, Visual merchandising, stock and fixture positioning according to brand guidelines, manage stock replenishment, product and promotion launches.

Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines.

Maximize sales and ensure customer focus is prioritized at all times.

Weekly/daily analysis of commercial reports and implementation of action plans where necessary.

Manage manpower planning accordingly to needs of the business.

Maximizing store performance by exploiting every opportunity to drive sales along

Maintain highest possible standards of in-store visual impact according brand/layout guidelines.

Coordinate with the line manager Budget plan, Sales Target, Promotional activities, Things to do, Briefed.

Communicate with brand team regarding stock issues, send customer feedbacks to brand team.

Update Daily/weekly/Monthly reports of sales analysis, Sales Drivers and Daily compliance.

Weekly basis to do a competitor shop .

Visual merchandising which includes, position of Best Sellers, New lines, Floor Layout by brand guideline and visual instruction.

Time to time communicates with Visual Team if the stock in not moving likes fixture repositioning, Mannequins position, Remerchandising of the department.

Working as a total management of whole outlets

Prepare schedule for the staff of more than 10 staffs.

Prepare layout for stock .

Give proper training to the staff regarding stock, till, fitting room, and how to prevent stock loss internally or externally from Theft.

Reducing stock loss by observing by company procedures, including correct utilization of security equipment and correct company procedure

RESPONSIBILITIES and ACHIEVEMENTS

Handle cash,card and bank work

Attended weekly meeting with brand team and giving feedback to them as per the customer feedback

Maintain the high standard as per guidelines.

Recognized by the Business Director regarding my customer service.

Having a record of highest transaction in a day.

Providing constructive feedback to Franchises regarding store performance and planing accordingly in order to improve the sale of slow selling lines.

OTHER WORKED EXPERIENCES:

Computer Operator in LIC of India as Supervisor

From June 2008 to November 2009

Guwahati Fancy Bazar.It was my first job experience as a computer operator. In this job I got a lot of Knowledge of management staffs . My job in this field was to check the staff whether they are doing their work seriously or not and I am working as a quality supervisor

LOGISTICS:

Working as coordinator in N.E Logistics at Glass Factory For 1 year

PERSONAL ATTRIBUTES:

Honest, reliable, trustworthy, dedicated and hardworking.

Flexible in both hours and functions, which are needed to be carried out in job.

Experience of more than 25 stocks takes.

Capable of relating well to diverse range of people.

Ability to prioritize work tasks and manage work time wisely.

Good in Hindi,Assamess,English and Nepali all spoken and written.

COMPUTERCOURSES:

Completed Basic courses and Tally

PERSONAL INFORMATION:

Marital Status : Married

Date of Birth : 09-09-86

Father Name : Raj Kumar Kanwar

Religion : Hindu

Hobbies : Traveling and Listening music

PRESENT ADDRESS:

Amabari Fatashil Near Tula Factory Sewali Path

P.O-P.S . Ambari Fatashil

Guwahati – 781025 Assam.

CERTIFICATION:

Education Qualification : H.S (SC),

B.SC 2nd appeared

I hereby certify that the above particulars furnished by me are true & correct to the best of my knowledge.

Applicant

Vijay kanwar



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