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Customer Service Administrative Assistant

Location:
Phenix City, AL
Posted:
October 10, 2018

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Resume:

MICHELLE PITTS

706-***-****

Dear Sir/Madam:

Please accept the attached resume as an application for a position with your company. I possess excellent supporting qualifications and would appreciate your careful consideration of my credentials as presented in the enclosed resume. I am a self-starter with high energy and requires minimum to no supervision. I possess strong interpersonal skills with the ability to quickly establish rapport and credibility with vendors and clients. I am qualified in diverse areas of responsibility, which includes management, client relations, office support and file/record maintenance. Considered a creative problem solver with tenacity for details and achieving assigned tasks.

Given the opportunity, I can easily learn any new job functions in a very short period of time. I understand the commitment and dedication that must be asserted in learning a new position and I am willing to put forth that effort. I have proven experience through references and letters of recommendation for being a leader, fast learner and team player. My goal is to be an asset to your company and assist in reaching its goals.

Again, I appreciate your taking the time to review my resume and I look forward to hearing from you.

Sincerely,

Michelle Pitts

Michelle Pitts

P. O. Box 3075 Columbus,GA 31903

706-***-****/email: ac7cgw@r.postjobfree.com

OBJECTIVE: To obtain a permanent position in which my skills and experience will be of mutual benefit to myself and my employer.

EDUCATION:

1982 –Opelika High School - Diploma

1982-1985 – Southern Union State Jr.College

1993-1994 - Meadows School of Cosmetology

2005-2007 - Troy State University, Ft. Benning, GA

EXPERIENCE:

March 2011- March 2017 -Aflac, Columbus,GA ., Claims Specialist, Accident

• Reviewing insurance claims after they are submitted

• Make sure benefits are properly filed and procedures are followed

• Assist with complicated or unusual claims/ Customer Service

Feb. 2008 - Jan. 2011-Aflac, Administrative Assistant(Manpower), BCBS Data Entry Enrollment Service (Kelly Services)

• General clerical duties, assisted BA, switchboard operator

• Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questionsare handled appropriately and in a timely manner

• Respond to telephone and written inquiries from clients, providers and in-house departments. Customer Service

June 2003 – April 2007 - Muscogee County Sheriff Dept.(jail div),Criminal Records Tech.

• Maintain records and file according to information received

• Out and In processed inmates according to department procedures

• Worked and scheduled visitation/Customer Service

Feb.2000 – April 2003 - SDD Enterprises, Manufactured Housing, Office Manager

• Manage two mobile home parks

• Processed Rent and work orders/ Customer Service

• Managed Maintenance Crew

SKILLS: WordPerfect*Windows XP*Microsoft Office Suite*Coordinator of Departmental Projects*LiveLink*Lotus*MediTech*Transcriber/AS400*Calculator*Multi-line Phones* Type 45-50wpm*Data Entry*Receptionist*General Admin/Office Skills* ICD9 & ICD10 Codes, *Medical Procedure Codes *Medical Terminology*Court Clerk* ER /Hospital Registration* Dispatcher* Home Health*Law Enforcement* Order Entry* CPS, Workdesk, TPX,*CSR

REFERENCES

Ms. Wilma Hill

AFLAC, Business Analyst

1932 Wynnton Road

Columbus, GA 31999

706-***-****

Ms. Donna Dexter

AFLAC, Claims Supervisor

1932 Wynnton Road

Columbus, GA 31999

706-***-****

Mr. Clark Swift

AFLAC, Claims Supervisor

1932 Wynnton Road

Columbus, GA 31999

706-***-****

Lt. John Fitzpatrick

Muscogee County Sheriff Department

700 10th Street

Columbus, GA 31902

706-***-****

Sgt. Iris Bridges

Lee County Sheriff Department

Gateway Drive

Opelika, AL 36801

334-***-****

Sgt. Tammy Foster

Muscogee County Sheriff Department.

700 10th Street

Columbus, GA 31902

706-***-****



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