Customer Service Administrative Assistant
Resume:
MICHELLE PITTS
Dear Sir/Madam:
Please accept the attached resume as an application for a position with your company. I possess excellent supporting qualifications and would appreciate your careful consideration of my credentials as presented in the enclosed resume. I am a self-starter with high energy and requires minimum to no supervision. I possess strong interpersonal skills with the ability to quickly establish rapport and credibility with vendors and clients. I am qualified in diverse areas of responsibility, which includes management, client relations, office support and file/record maintenance. Considered a creative problem solver with tenacity for details and achieving assigned tasks.
Given the opportunity, I can easily learn any new job functions in a very short period of time. I understand the commitment and dedication that must be asserted in learning a new position and I am willing to put forth that effort. I have proven experience through references and letters of recommendation for being a leader, fast learner and team player. My goal is to be an asset to your company and assist in reaching its goals.
Again, I appreciate your taking the time to review my resume and I look forward to hearing from you.
Sincerely,
Michelle Pitts
Michelle Pitts
P. O. Box 3075 Columbus,GA 31903
706-***-****/email: ac7cgw@r.postjobfree.com
OBJECTIVE: To obtain a permanent position in which my skills and experience will be of mutual benefit to myself and my employer.
EDUCATION:
1982 –Opelika High School - Diploma
1982-1985 – Southern Union State Jr.College
1993-1994 - Meadows School of Cosmetology
2005-2007 - Troy State University, Ft. Benning, GA
EXPERIENCE:
March 2011- March 2017 -Aflac, Columbus,GA ., Claims Specialist, Accident
• Reviewing insurance claims after they are submitted
• Make sure benefits are properly filed and procedures are followed
• Assist with complicated or unusual claims/ Customer Service
Feb. 2008 - Jan. 2011-Aflac, Administrative Assistant(Manpower), BCBS Data Entry Enrollment Service (Kelly Services)
• General clerical duties, assisted BA, switchboard operator
• Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questionsare handled appropriately and in a timely manner
• Respond to telephone and written inquiries from clients, providers and in-house departments. Customer Service
June 2003 – April 2007 - Muscogee County Sheriff Dept.(jail div),Criminal Records Tech.
• Maintain records and file according to information received
• Out and In processed inmates according to department procedures
• Worked and scheduled visitation/Customer Service
Feb.2000 – April 2003 - SDD Enterprises, Manufactured Housing, Office Manager
• Manage two mobile home parks
• Processed Rent and work orders/ Customer Service
• Managed Maintenance Crew
SKILLS: WordPerfect*Windows XP*Microsoft Office Suite*Coordinator of Departmental Projects*LiveLink*Lotus*MediTech*Transcriber/AS400*Calculator*Multi-line Phones* Type 45-50wpm*Data Entry*Receptionist*General Admin/Office Skills* ICD9 & ICD10 Codes, *Medical Procedure Codes *Medical Terminology*Court Clerk* ER /Hospital Registration* Dispatcher* Home Health*Law Enforcement* Order Entry* CPS, Workdesk, TPX,*CSR
REFERENCES
Ms. Wilma Hill
AFLAC, Business Analyst
1932 Wynnton Road
Columbus, GA 31999
Ms. Donna Dexter
AFLAC, Claims Supervisor
1932 Wynnton Road
Columbus, GA 31999
Mr. Clark Swift
AFLAC, Claims Supervisor
1932 Wynnton Road
Columbus, GA 31999
Lt. John Fitzpatrick
Muscogee County Sheriff Department
700 10th Street
Columbus, GA 31902
Sgt. Iris Bridges
Lee County Sheriff Department
Gateway Drive
Opelika, AL 36801
Sgt. Tammy Foster
Muscogee County Sheriff Department.
700 10th Street
Columbus, GA 31902
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