Software Development Salesforce Developer

Bala Aditya Sai Krishna

Sr. Salesforce developer

Cell: 1-380-***-****

Email. ******************************@*****.***

Professional Summary

·Having 8+ years of total IT experience in Software Development with strong technical skills primarily in CRM SalesForce.Com (SFDC) and Enterprise Data Warehouse applications involving on administration, configuration, customization, integration, communities, deployment, supporting CRM application, classic to lightning migration, creating lightning components using Salesforce Lightning Design System (SLDS).

·Worked on Sales Cloud, Service Cloud, Community/Experience Cloud, Commerce/Cloud Craze Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms.

·Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S-Controls, Force.com IDE.

·Strong hands-on experience implementing WSDL, SOAP, REST (web services) that support the SFDC integration.

·Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.

·Proficiency in OWD Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.

·Extensive hands-on knowledge in Web Technologies and APIs like JavaScript, AngularJS, NodeJS, PHP, Ajax, jQuery, REST API, SOAP API, BULK API, Google API, HTML5, XML, JSON, and Data Tables.

·Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.

·Experienced in Customization and developing of Service-Max components SFM (Service Flow Manager), SFW (service Flow Wizard), scheduled SFM and SFM Data validation rules.

·Having experience with integration of Salesforce with Heroku for Data replication, Data proxies, Custom user interfaces and external process.

·Good experience while working on SFDC implementations covering Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Chatter and App-Exchange applications.

·Experience in Salesforce lightning schema builder, Aura framework, process builder, app builder, components and lightning connect.

·Used Aura Lightning, LWCs, VF, JavaScript, and Velocity to create custom applications tailored to the needs of the business

·Experience in Lightning Aura Components, lightning Web Components, Lightning Design System.

·Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.

·Having knowledge on Spark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, Salesforce security model.

·Hands on experience with Adobe Sign for Salesforce.

·Hands on experience with Salesforce Field Service Lightning (FSL).

·Extensive experience in lead, case management, web-to- lead, Web-to case, Email-to- case.

·Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader, Salesforce Import and Export Wizard, Informatica and SSIS.

·Hands-on expertise in Salesforce.com Governor limits, Lightning UI, Apex, Data modeling.

·Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Project life cycle processes.

·Ability to work independently and in a challenging environment; have worked with onsite and offshore teams.

·Adaptable, willing to learn and realistic in approach with good communication skills.

·Experienced in Waterfall, Agile/Scrum, Lean and most recently Continuous Integration (CI) and Continuous Deployment (CD) practices.

TECHNICAL SKILL:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Velocity, Apex Web Services, AJAX, BWorkflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, CPQ, CTI, Force.com Platform (Sandbox, and Production), Salesforce CLI.

Methodologies

ER Modeling, Multi-Dimensional Modeling, Data Warehouse Life Cycle, Agile Scrum and Waterfall

ETL Tools

Informatica Power Center v8.6.1/8.1.1/7.1.3/6.2/5.1 (Repository Manager, Power Center Designer including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases

Oracle 10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Languages

Apex, Java, JavaScript, HTML5, Bootstrap, jQuery, XML, BMI, SSIS, ETL, XHTML/DHTML, PL/SQL, SQL, COBOL, PL/1, JCL.

Operating Systems

Windows NT/00/XP, UNIX, MS-DOS, MVS, OS/390 and Z/OS.

Other Tools

TSO/ISPF, FILE-AID, SPUFI, QMF, ICETOOL, DFSORT, Change man, OPC, Visual Studio Code.

Professional Experience

Client: Blue Cross Blue Shield, Washington DC

Aug 23 – Present

Sr. Salesforce/Lightning Developer.

Responsibilities:

·Acted as a Salesforce/Lightning Developer, participating in daily scrum meetings and providing full lifecycle support, including design, coding, testing, debugging, and implementation. Led the customization and integration of Salesforce applications.

·Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM

·Configured and customized Salesforce objects, Visual Flows, Omni-Channel, Flows. Developed Lightning Components, Apex classes, and advanced CSS-styled forms to meet business needs. Created and customized Salesforce Visual Flows, approval processes, and validation rules to enforce business rules and streamline processes.

·Migrated Aura Components and Visualforce pages to Lightning Web Components (LWC) to enhance performance. Developed custom LWC components using Salesforce Lightning Design System (SLDS), JavaScript, and HTML. Implemented child-parent and parent-child communication in LWC using decorators and custom events, leveraging lifecycle hooks for efficient component management.

·Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using Salesforce CRM

·Managed data migration and integration with external systems using REST web services, HTTP requests, and Informatica Cloud. Developed complex SOQL queries and utilized bulkification techniques to optimize data handling and performance. Integrated Salesforce data with external systems by writing REST web services for inbound classes and utilizing HTTP request methods for external API interactions.

·Design and development of User Interface using JSP and Velocity Template.

·Utilized GitHub, Visual Studio Code, Salesforce DX, and Jenkins for version control and Continuous Integration/Continuous Deployment (CI/CD). Managed deployments using GIT, change sets, and Agile/Scrum methodologies. Adhered to Salesforce development best practices, including coding standards, Governor Limits, and security considerations, and implemented bulkification techniques for large data volumes.

·Configured Omni-Channel, Queue routing, custom settings, roles, profiles, groups, Chatter, IP Whitelisting, Omni Supervisor, and supervisor configurations. Customized the Omni-Channel widget for agent skill-based work distribution and created custom user presence statuses.

·Developed and optimized Salesforce Flows to collect data using free-form screens, assignments, record operations (create, update, delete), decision elements, and email actions. Created Visual Flows to enforce business logic with tasks, time-triggered tasks, email alerts, and field updates.

·Created modern Enterprise Lightning Apps using Lightning Design System (LDS), Lightning App Builder, Apex, Visualforce, and AppExchange. Developed and maintained custom-built Lightning Components, Batch Classes, Schedule Classes, and Queueable Classes.

·Managed Platform Events using declarative tools like Process Builder and Flows for event-driven architecture.

·Worked on Vlocity Salesforce AppExchange App various Omni-script to build custom user-friendly UI for create and edit actions with the velocity team.

·Implemented Apex test classes to ensure code coverage and validate functionality during deployment. Developed complex SOQL queries for data integrity and consistency.

·Utilized GitHub for code repository management with Visual Studio Code, Salesforce DX, CLI, Unlocked Packages, Scratch Orgs, and Jenkins. Deployed code using Copado and Change Sets from Sandbox to production environments.

·Applied Agile/Scrum methodologies and Sprint Cycles to manage projects, break them into manageable phases, and achieve goals systematically.

Environment: Salesforce.com platform, Apex Language, Visual Force, Data Loader, Velocity, Flows, Apex Triggers, Reports, SFDC Sandbox, SOQL & SOSL queries, Service Cloud, Lightning Web Components, JavaScript, Lightning Component framework.

Client: Acxiom, Conway, Arkansas

Apr 22 – Jul23.

Sr. Salesforce Developer.

Description: Acxiom is a global data and technology company headquartered in Conway, Arkansas, specializing in customer intelligence and data-driven marketing solutions. With decades of experience, Acxiom helps businesses leverage data to enhance customer experiences, optimize marketing strategies, and drive growth. The company is known for its innovative use of data analytics, cloud-based platforms, and advanced technology to deliver actionable insights and scalable solutions.

Responsibilities:

·Implemented Service Cloud for building Customer Care Agent Desktop Application for the Service Operations team.

·Worked on end-to-end functionalities related to Service Cloud, Sales Cloud, Omnichannel, Live Agent, Open CTI, Lightning Dialer.

·Extensively worked on Service Cloud on Email-to-Case, Case Management, Knowledge Base & Entitlements, Service Console, Customer Portal & Communities, Case Feed etc.

·Worked on Lightning Web components (LWC), Converted buttons to LWC.

·Design and Develop the Apex Classes, Standard & Custom Controllers, Visualforce pages, Apex Triggers for various functional needs in the application.

·Developed Lightning Components from Scratch by using Aura framework. Also, involved in Data mapping from external system utilized lightning connect to get real -time data from external system.

·Experience in aura framework, Lightning Components and Salesforce Lightning Design System.

·Develop Lightning Components, CSS Styling and UI Design to enhance look and feel of the Lighting apps and Leveraged Server-side apex Controllers to retrieve data from various API's and display on the Lightning Components.

·Render the Lightning Experience for the Classic users with Lighting Out in the Lightning apps.

·Worked on customization of visual force to have lightning experience for desktop and mobile applications.

·Developed Lightning Component Framework and built Lightning component using aura framework.

·Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

·Architecture and created multiple lightning components and LWC to enhance the existing functionalities.

·Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

·Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

·Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

·Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

·Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

·Used refined global search in Lightning by developing Apex classes and Controllers.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component &Controllers), Salesforce.com Data Loader, Integration, HTML, Service Cloud, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Sandbox, and production environment.

Client: Kekule Pharma Limited, Hyderabad, India

Mar 18 – Sept 21.

Sr. Salesforce Lightning Developer.

Description: Kekule Pharma Limited is a pharmaceutical company based in Hyderabad, India, specializing in the development, manufacturing, and distribution of high-quality pharmaceutical products. The company is committed to innovation and excellence in healthcare, leveraging advanced technologies and research to deliver effective and affordable medical solutions. Kekule Pharma focuses on improving patient outcomes and addressing global healthcare challenges through its robust product portfolio and strategic partnerships.

Responsibilities:

·Created Lightning Web Components, added CSS and Design Parameters which improves performance.

·Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

·Developed Salesforce Lightning applications using Lightning components, Controllers, Events and used custom CSS in the components. Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

·Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications

·Experienced in setting up Environment by enabling My Domain, Decompose the App in Components, and build the Lightning App. Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side.

·Created Apex methods for the lightning controller and helper methods to perform DML operations on the records.

·Worked on provisioning of community users, profiles, and setup the community using community builder.

·Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

·Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

·Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

·Worked on Field Service Lightning (FSL) Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, Work Rules & Service Objectives

·Worked on Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile applications.

·Worked on FSL resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

·Worked on web services to integrate Salesforce using REST/SOAP API calls.

·Worked on Process Builders, Flows, Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

·Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs.

·Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings.

·Followed Agile Methodology and worked in Sprint concept to complete development tasks.

Environment: Salesforce.com Platform, Force.com, Community Builder, Field Service Lightning, Lightning Experience, Aura Components, Lightning Web Components, Apex classes and Triggers, Data Loader, Adobe Sign, Demand Tools, Web Services, APIGEE, Bitbucket, GitHub, Jenkins.

Client: Harshini Tele Systems, Hyderabad,India

Jun 16 – Feb 18

Salesforce Administrator (or) Developer

Description: Harshini Tele Systems is a technology solutions provider based in Hyderabad, India, specializing in delivering innovative IT and telecommunications services. The company focuses on providing cutting-edge solutions, including Salesforce implementations, to streamline business processes and enhance operational efficiency. With a strong emphasis on customer-centric approaches, Harshini Tele Systems empowers organizations to leverage technology for growth and improved productivity.

Responsibilities:

Involved in business and technical grooming sessions, providing solutions for various stories.

Worked on Community Cloud, Service Cloud, and Sales Cloud implementations across multiple portals.

Designed, developed, and implemented solutions for the Apttus CLM system on the Salesforce platform.

Pulled data from JIRA, manipulated it in Excel using macros, and loaded it into Copado to track components related to user stories.

Developed Salesforce Lightning applications using Lightning components, controllers, events, and custom CSS.

Created Lightning Components, added CSS, and designed parameters to improve performance.

Enabled Aura Framework and added Aura Attributes/Handlers for events, logic, and interactions.

Developed Lightning apps compatible with the Salesforce1 mobile app.

Enhanced portal functionality by migrating to Community Cloud, including chatter, employee portals, and customer portals.

Customized page layouts, search layouts, and organized fields, custom links, related lists, and other components on record pages.

Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts, and Field Updates.

Integrated Salesforce CRM with legacy systems using Cast Iron Integration Systems.

Maintained User Roles, Security, and Profiles for Salesforce Knowledge implementation.

Implemented Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites).

Used Data Loader for bulk data operations (insert, update, import, export) and migrated data from legacy systems to Salesforce.

Created Custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, and Approval Processes.

Developed and configured Custom Reports and Report Folders for different user profiles.

Worked on provisioning community users, profiles, and setting up communities using Community Builder.

Developed triggers for complex workflow rules while adhering to governor limits.

Supported code deployment from Test to Production Environment and customized fields, page layouts, record types, and dashboards.

Documented and maintained system configuration, change control, and enhancements.

Developed and consumed RESTful web services in a service-oriented architecture.

Worked with AngularJS for webpage development and used tools like Agile Accelerator.

Used Change Sets for deploying components between sandboxes and production instances.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Components & Controllers), Lightning Design System (LDS), Custom Objects, CRM, Commerce Cloud, MuleSoft, Cloud Craze, Siebel, Apttus CPQ, JIRA, SQL, Data Loader, Magento, HTML, JavaScript, Vlocity, Workflow & Approvals, Reports, Sandbox, SOQL & SOSL, Eclipse IDE Plug-in, Windows XP.

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