Patient Care Problem Solving

ML

MICHELLE L. HENNEN

******************@*****.*** 614-***-**** Columbus, Ohio 43228

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Problem solving skills

Critical thinking

Attention to detail

Responsibility

Communication skills

Collaboration talent

Organizational know-how

Computer proficiency

People skills

Problem solving ability

Flexibility

Teamwork

Creativity

Empathy

Emotional intelligence

Ohiohealth-Dublin Methodist Hospital

Dublin, OH

PSA

09/2024 - Current

Care for patients on a daily basis. Maintains a safe environment, does not leave patients alone in restroom. Completed and documents q15 min safety checks. Perferms tasks in a timely manner. Obtains and gives reports. Seeks direction with unfamiliar tasks. Proactively seeks assistance, clarifications ad needed. Reports findings to RN as appropriate. Collect specimens, sets up suction equipment, picks up and delivers urine, stool and blood supplies also performs bladder scan and reports information to RN ad appropriate. Utilizes appropriate equipment when patient is moving like EZ Stand, ET stand & lift, Sally Tube, ambulances patients safety with Walker, Gait Belt, also maintains safe clutter free environment. Consistent Hand Wahing, uses PPE as appropriate, Follows designated isolation protocol. Follow Red Rules - 2 patients identifies, Double- checks, Universal protocol. Follows Fall Prvention protocol - yellow socks, door hanger. Utilities Bed/Chair alarm as directed, Utirlies protocol for e-companion. Sets patients up on telemetry. Communicates with patients and family in a caring positive manner. Also, documents all tasks and observations completely in a real timely manner. Provides privacy and respect when providing patient care. Maintains confidentiality of patients information. Applies ethical principles when providing patient care and in daily work. Establishlishes relationships with the Healthcare team, patients and families through effective communication. Maintains a positive attitude. Takes initiative to help others and is receptive to constructive feedback.

Dr Triano & Troiano Inc. Columbus, Ohio

Office Supervisor / Surgical Assistant

06/2011 - 11/2019

Input daily Surgical reports and fees, I would balance the daily cash reports

I would schedule patients for their consultations and their surgeries I would call their insurance companies to get their policy to go over their Summary

Skills

Experience

co-payments with them

At times when needed I would work in the surgical centers with the doctors assisting them with oral surgery if needed Nationwide Insurance Company Dublin,

Ohio

Customer Service Representative/Claims

Department

01/2002 - 05/2010

Take inbound calls from Nationwide customers who had questions about their health insurance policies, about claims about predetermination and any problems that they had regarding their policy

I would also work in the claims department, I would input medical & dental claims pay or deny claims according to their policies Huntington National Bank Columbus,

Ohio

CSR- Teller Supervisor

06/1998 - 01/2001

Supervised approximately 8 tellers on a day-to-day basis, I would make weekly schedules for the employees

I would help tellers balance their financial reports for the day, I would also balance monthly financial reports

I would help customers resolve problems or issues they had with their accounts

On a day-to-day basis I would balance our vaults cash reports as well as our ATMs

Columbus State Community College

11/2024

Columbus Academy of Dental Assisting

Diploma

06/2004

Briggs High School

Diploma

06/1997

Education and Training

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