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Customer Service Manager

Las Vegas, NV
October 07, 2018

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Kelli Maestas

Henderson, NV


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Contract Administrator, Accounts Recievable

Bombard Mechanical, LLC - Las Vegas, NV

June 2017 to Present

AIA Billing, Conditionals, Unconditional, Releases, Labor Releases, Bonds, Insurance WC-GL, Professional Liability,, Pre-liens, Contracts, working closely with PM's and Pm's Assist. Minimal Exp with OCIP but some. Working closely with other GC's in regards to Pay Apps or Invoices. Keeping records organized and filed accordingly, Data Entry in to accounting software spectrum, familiar with Budgets & SOV's and Setting up jobs. NHL Project Coordinator

Gillett Construction - Henderson, NV

August 2016 to Present

Project Coordinator for the Vegas Golden Knights Practice Facility, Meeting Minutes, RFI's, Submittals, COR, Notary. Osha 10 certified. Works with Subs on a daily basis. Security

Mandalay Bay - Las Vegas, NV

February 2010 to Present


Provides Security for Concerts, Events and Fights, Patrol and Monitor all areas of the Property, Provide Excellent Customer Service to Guests and Employees, Act as a First Responder in Emergency Situations, Resolves Complaints and issues regarding Guest and Employees Hoolihans Excavating

652 Middlegate Road Ste A - Henderson, NV

October 2015 to August 2016

Accounts Payable, Notary, Quarterly's, Year End, Basic office Tasks, Permitting, Inspections, Scheduling. Permit Technician

Iovino Masonry - Las Vegas, NV

February 2015 to January 2016


Building Permits and Scheduling

• Responsible for preparing permit submittal packages, coordinating their efficient submittal and retrieval at a variety of local jurisdictions

• Communicate with jurisdictional employees to understand any changes in permitting requirements

• Track jurisdiction specific requirements and provide that information to the team

• Communicate with jurisdictions, the construction supervisor, and engineering team members to resolve any redline issues

• Support branch staff with administrative support, including organization and maintenance of project folders of pictures, completion of finished folders and admin work 911 Dispatcher

City of Henderson Police - Henderson, NV

May 2013 to October 2013


911 Police, Fire and Emergency Medical Dispatch Certified, CPR, NCIC/NCJIS Certified, Restraining Orders, WOrk Closely with Police, Fire, Swat, Search and Rescue, Notary, Radio Traffic, 400 Codes and Record Keeping Project Engineer/Certified payroll manager

B and H construction - Henderson, NV

May 2009 to May 2013


Answering Phones, Certified Payroll, Accounts Payable/Receivable, Notary, Insurance, Assisting with Preparing Bids, Customer Service, Minimal Safety, Essential Office Duties, Bookkeeper, Office Manager, Purchasing, job costing, pre liens, permits

Project Manager

SMS mechanical - Las Vegas, NV


Provide overall management for a project or assist senior management on projects. Manage a field staff, contract documents, subcontractor performance, vendor compliance, budgets, costs, safety, profitability, and statutory and legal compliance.

Maintain constructive relationships and communicate with clients, vendors, subcontractors, inspectors, community officials and company staff.

Conduct pre-construction reviews including estimate review and contract documents. Develop purchasing strategies, project flow charts and schedules. Ensure subcontractors meet expectations of contract documents. Direct and supervise and process the purchase of major equipment. Establish and coordinate overall project schedule. Ensure labor, material, subcontractors, and equipment cost control for all projects. Ensure accurate completion and updating of all required project reports. Assist in implementation of “better information flow” between Estimating and Accounting. Decrease instances of products being manufactured differently than quoted. Decrease “double work” of other departments on research of products/pricing Estimating has already procured. Process project takeoffs and estimates during bidding. Creating, tracking and processing of potential Change Orders Requests. Processing Preliminary and Lien notices. General Liability, Automobile and Workers Compensation Insurance. Perform background checks and assist on getting employees badged for required projects. Process Submittals, Safety Manuals, MSDS, IOM's and all other start-up and close-out documents. Organize & create job files on common drive and staying very hands on from bidding to closing out. Exercise initiative or, as directed, perform additional duties to meet the needs of the Senior Estimator. Pulling permits and scheduling inspections.


Some college


State of Nevada Notary

Additional Information

Been in construction for Over 10 years knowledge just about in every field, looking to find a home that will help me in becoming the best I can be.

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