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operation manager

Riyadh, Riyadh, Saudi Arabia
January 13, 2019

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Name : William Hijazi

Gender : Male

Date of Birth :9-2-1985,

Saudi Arabia-Riyadh.

Mobile Number: 009************

Skype account: wiliam_higazi


Career Objective:

Seeing a responsible & challenging position in the field of Logistic & purchasing I assure you of my best services if given a chance to prove myself in the interest of your organization. I will strive to the best of my ability and utilize all my skills to reflect a positive image of the company which fits my talents, skills and interests and that gives me an opportunity to improve myself and the place I am working in.

Educational Background:

- University diploma of technology hotel management (Al Kafaat University-Ain Saade)

- Official Bacc II, Sociology and Economy Section (My New College-Hadath)

Work Experience:

1 august 2018 till now: operation manager for 4 restaurants (Shormula 1)

Responsibilities and duties:

Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

Plan and review compensation actions; enforcing policies and procedures

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping

Analyze process workflow, employee and space requirements and equipment layout; implement changes

Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplish operations and organization mission by completing related results as needed

Meet or exceed operations labor budget expectations

Manage staff levels, wages, hours, contract labor to revenues

Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

Run a safe, injury/accident free workplace

Responsible for all aspects of vehicle and heavy equipment rentals

Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies

Manage relationships with key operations vendors

Track vendor pricing, rebates and service levels

Review and approve all operational invoices and ensure they are submitted for payment

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.

Communicate all operating policies and/or issues at department meetings

Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses

Communicate with legal counsel and safety department to ensure all processes remain compliant with safety and governmental regulations

10 august-2016 –/ 30 july 2018 : as area manger in za3tarino for three branch and opening small shop in school, compound,/& Purchase & logistic manager for Wathabat company international food at Riyadh .

Responsibilities & Duties:

To manage and carry out regular stock takes.

Producing regular reports on stock usage and availability.

Make schedule for staff shift

Have the ability to make judgement calls/decisions based on your experience within the industry. All other decisions to be authorized by a Director to deliver excellent service

To undertake any training provided by the company & implement with new staff.

To plan and organize your own daily work by follow up the maintenance, to avoid the waste in kitchen

To support any business change for the benefit of the company, by negotiating with suppliers.

Key Performance Indicators:

Stock loses are kept to a targeted minimum

Ensure all processes in the warehouse and Standard Operating Procedures are followed at all times

All transactions for the warehouse are correctly recorded

To ensure all purchases meet the company’s requirements

To ensure completion of all company paperwork and it is filled in correctly

To have excellent liaison and communication to all customers and departments.

Responsible for ensuring customer satisfaction, Follow up the sequence of service

Creativity for new items & Checking the quality for the food

Ability to lead and motivate a team

Management Attention to detail Problem solving good negotiating and interpersonal skills.

To ensure I maintain a neat and tidy appearance.

17Aug2015 till 15 April 2016-: floor manager at zaatar w zeit at Riyadh


Make schedule for my shift

Follow the maintenance with other shift

Training for new staff up to their standers

Follow up to avoid the waste in kitchen,

Responsible for ensuring customer satisfaction

Coordinate breaks for staff

Check the quality for the food

Follow up the sequence of service

Cooperation with branch manager to decrease the cost

21Feb 2011 till to 2013: Supervisor dining or in charge at wafi gourmet


Oversee the whole restaurant operations

Train new employees

Responsible for ensuring customer satisfaction

Follow up the sequence of service

Deposit money in the bank

Prepare Monthly payroll report.

Be aware of any shortages and make arrangements before the item runs out.

Coordinate breaks for staff.

follow up between the restaurant and human resource

Computer and language Skills:

Word, Excel, power point Microsoft office, paint, omega, macros, restaurant manger,squirels

English ( Good in Comprehension; speaking and reading)

French ( Good in reading, writing, speaking and comprehension)

Arabic ( V.Good in reading, writing, speaking and comprehension)

Certificate and skills:

Certificate of achievement (basic food hygiene programme )

Employee of the month October 2010 front of the house (rotana hotel )

Certificate of Best employee from hazmieh rotana guests

Excellent managerial and leadership skills

Good Public relations talent.

Keen eyes for the details

Approachable and aware of the latest restaurant trends

Gave ultimate satisfaction to every customer who avails of the services of the restaurant

Effective communication (wraps Arabia )

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