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Experienced Credit/Accounts Receivable Manager

Marietta, Georgia, United States
January 02, 2019

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**** ****** ***** ********, ******* H 770-***-**** C 770-***-****


A dedicated and results-driven accounting professional with extensive expertise in the areas of credit operations, cash applications, deductions management, accounts receivable processes, risk management, financial reporting, and team leading. A top performing problem solver who identifies issues and provides lasting solutions. An effective communicator who works well with all levels of an organization and provides exceptional customer service. Possesses a proven track record of creating, implementing, and managing accounts receivable and credit functions, contributing to the long term success of a company.



Credit Manager, 2014-2018

Managed all credit and accounts receivable functions for a $370M privately held charcoal, fire building, and toothpick manufacturer within the consumer products industry. Responsibilities included extensive research and resolution of billing and shipping issues required with the matching of EDI/manual purchase orders, bills of lading, and proof of deliveries to associated invoices. Responsibilities also included the effective resolution of customer deductions related to promotions, claims, pricing, freight, shortages, damages, fees, bill-backs, and returns created during cash application.

Supervised seven deductions/accounts receivable analysts and one cash application specialist in the collections of past due receivables, resolution of open deductions, and accurate and timely application of cash.

Responsible for credit review/approval, account set up, and management of Customer Master billing and shipping information.

Developed and distributed weekly Excel accounts receivable/deductions aging and cash forecast report to executive management for follow up and review.

Effectively utilized customer web portals with management of open invoices/deductions for large retailers/wholesalers Walmart, Home Depot, Lowes, Kroger, Publix, Ace Hardware, Supervalu, Costco, BJ’s Wholesale, AWG, C&S Wholesale, and others.

Balanced daily cash deposits with cash postings for U.S. and Canadian lockbox accounts.

Initiated, balanced, and finalized all month-end accounts receivable closing activities.

Assigned as Super User for testing and implementation of accounts receivable processes with new MS Dynamics 365 ERP system.


Accounts Receivable Supervisor, Corporate Shared Services Group, 2010-2014

Managed all cash application functions for five company operating divisions with total monthly lockbox and wire payments of $160,000,000. Provided support to divisional credit departments and customers for researching and resolving misapplication of customer payments or adjustments. Held responsibility for identifying and clearing bad debt or disputed receivable balances in order to improve overall trial balance aging. Interacted directly with customers in resolution of disputed credit card charges.

Supervised seven to ten accounts receivable specialists in application and reconciliation of cash and accounts receivable adjustments.

Developed, built, and implemented new accounts receivable processes and procedures with creation of new shared services accounts receivable group.

Handled testing and implementation of accounts receivable processes with new Oracle ERP system.

Initiated reconciliation, resolution, and closing of accounts receivable month-end activities.

Ensured sales promotional and volume credit memos were applied properly on customer accounts.

Supported invoice printing and mailing functions for four company operating divisions.


Credit Manager, Special Segments, 2007-2009

Reviewed and managed national account receivable portfolio totaling $10,000,000 while achieving established company DSO goals. Maintained bad debt write off percentage of less than one percent of sales using effective collection and reconciliation techniques. Initiated and led customer projects to accurately address improper transmission of EDI invoices resulting in 50% reduction of over 90 past due balances. Acted as SAP power user to train credit group on proper procedures with new ERP accounting module.

Generated detailed Access database reports to calculate appropriate credit limits, set held order guidelines, and identify high sales accounts.

Performed financial statement analysis and detailed credit review in conjunction with setting up new customer accounts.

Resolved EDI programming issues for national and government accounts.

Ensured accurate cash payment application and performed customer account reconciliation as needed.

Approved and processed accounts receivable adjusting entries on customer accounts.

Supervised five credit analysts and provided training during company decentralization initiative.

EXIDE TECHNOLOGIES, Alpharetta, Georgia

Credit Manager, Transportation Business Group, 2001-2005

Managed $100,000,000 accounts receivable portfolio including major accounts of Wal-Mart, NAPA, CSK Auto, Chrysler, Ford, and Tractor Supply. Supervised and directed fourteen credit analysts and cash application clerks in management of over 5,000 active customer accounts. Coordinated credit department functions including establishing credit limits, approving payment terms, reviewing held orders, posting unapplied payments, and reconciling customer deductions.

Established Access database files for cash application group to incorporate and match purchase orders with invoices resulting in twelve to two man hour reduction in cash posting time.

Provided senior management with AR status reports on high balance and high risk customer accounts.

Managed and supervised customer invoicing and monthly statement process.

Advised sales and branch personnel on credit options available in management of new and existing customer accounts.

Reviewed and approved credit memos, debit memos, AR offsets, warranty adjustments, invoices to correct billing errors, and customer credits for pre-established sales programs.

Provided monthly bad debt closing report to identify specifically reserved high risk accounts.


ATLANTA JCB, Kennesaw, Georgia

Controller, 2006-2007

Performed all accounts receivable, accounts payable, inventory, payroll and human resource functions. Reviewed, processed, and managed company financial statements and identified extraordinary revenue or expense items. Managed company floor-plan inventory and processed payoff of equipment invoices when equipment was sold or became due.

Ensured accurate invoicing and cash funding for financed new and used equipment sales.

Processed and submitted state sales and use tax payments along with supporting documentation.

Managed company bank account and credit lines to ensure available cash flow for company expenses.

Monitored warranty receivables to ensure timely claim submission and reimbursement.


Credit Manager/Controller, 2005-2006

Reviewed, and approved customer credit applications, payment terms, and credit limits in the management of the customer accounts receivable. Assumed duties of Controller position and acted as liaison between Home Office on issues concerning accounts payable, accounts receivable, and/or human resources functions.

Reduced Accounts Receivable past due percentage by 50% within six months through persistent and aggressive collection efforts.

Provided support to President/General Manager on any financial statement/general ledger accounting issues.

Negotiated payment arrangements on past due accounts and assigned accounts deemed as uncollectible with third party collection agencies and/or attorneys.

Filed UCC forms on equipment and mechanics liens on properties to limit potential loss of rental income.


Southeast Division Credit Manager, 2000-2001. Managed $8,000,000 in accounts receivable for five United States branches. Established credit limits, approved new accounts, and reviewed held orders. Reviewed and placed past due accounts through third party collection agencies and attorneys.

Senior Accounting Analyst, Atlanta, Georgia, 1996-2000. Supervised administration of credit card and EFT payment processing for 42 United States branches. Created customer credit card policies and procedures and supported cash lockbox design. Coordinated all general ledger accounting entries related to credit and collections.

Divisional Credit Assistant, Atlanta, Georgia, 1989-1996. Managed 300 active delinquent customer accounts. Performed accounts receivable research and customer account reconciliation. Reviewed D&B and Experian credit reports to determine credit worthiness of customers.


KENNESAW STATE UNIVERSITY, Kennesaw, Georgia, Master of Business Administration, Accounting, 1996

VALDOSTA STATE UNIVERSITY, Valdosta, Georgia, Bachelor of Business Administration, Finance, 1988


Oracle, SAP, JD Edwards, MAS, AS400, Great Plains, Business Objects (Crystal), Excel, Access, Word, PowerPoint

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