Victoria Sloan Columbus, OH *****

423-***-****

ad46og@r.postjobfree.com

EXPERIENCE

Walmart, Columbus — Shift Lead

March 2023 - PRESENT

Leads a team of 20+ sales associates, department staff and store personnel to provide a quality customer experience while also managing store operations and the training of new hires on customer service standards.

Walmart, Sweetwater — Backup Team Lead

October 2020 - March 2023

Coordinated with management teams to establish an inclusive and collaborative work environment while also supporting the shift lead and doing all of the job expectations of that position when required. Clayton Home, Sweetwater — Claims Adjuster

April 2013 - March 2023

Evaluated insurance policies and damages to determine coverage. Maintained detailed administrative processes to improve accuracy and efficiency of the insurance process.

Sitel, Sweetwater — Customer Service Representative February 2010 - April 2013

Resolved customer complaints according to company policies while still providing customers with a desired outcome as well as remaining passionate about building strong customer relationships, increasing brand loyalty and increasing customer engagement.

EDUCATION

Tampa Bay Technical High School, Tampa— HS Diploma 1983 - 1987

Graduated with honors from the class of ‘87

SKILLS

Medical Billing

Claim adjusting with an

expertise in home insurance

Speaking, reading and writing

spanish fluently

Communication skills

Teamwork skills

Attention to detail

Licenses

Claim Adjusting: 2014-Now

CNA: 1987- Now

Medical Billing: 1989- Now.

LANGUAGES

English and Spanish

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