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Engineer Active Directory

New York City, NY
December 27, 2018

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James C. Garrigan

New York, NY ***** +1-212-***-****


I am an innovative and multifaceted IT Infrastructure Engineer with excellent analytical and problem-solving skills. My career history integrates training / problem solving experience, along with the ability to precisely determine, understand, and fulfill a client's or end user's technical needs.


Technical Skills - Active Directory, Mobile Device Management, DNS, Enterprise Vault Email / File System Archiving Compliance and Discovery Accelerator, Group Policy, Microsoft Exchange, Windows Software Update Services

Platforms – VMware, Cisco IronPort, MessageLabs, NetApp SAN, Server 2016 2012 R2, Windows 10 7

Languages - Batch files, PowerShell

Core Competencies - Change Management, Disaster Recovery, Documentation – Technical Business Requirements Project Implementation, Electronic Discovery, Electronic Surveillance – FINRA, Compliance / Regulatory Requirements, Enterprise Architecture and Design, High Availability, Internal Investigations, IT Governance, Security Policy & Patch Management


Kipany Productions, LTD, New York, NY May 2018 – October 2018

IT Infrastructure Manager

Responsible for supporting:

Company network hardware, data center hardware, and end user computing hardware -- Liaison to an MSP

Security and Compliance Initiatives: PCI DSS, HIPAA/Hitech, and SOC 2

PHM Services, New York, NY May 2017 – May 2018

IT Systems Field Engineer (On-call)

I provided a variety of ad-hoc services for clients.

Migrated Exchange mailboxes Created/Deleted AD user accounts Resolved Windows Server errors

Resolved Windows Desktop Issues Resolved Office Application Issues Installed/Uninstalled Software

New York City Department of Information Technology & Telecommunications, Brooklyn, NY January 2017 – May 2017

IT Messaging Contractor via Kforce

I was responsible for assisting the DoITT with planning and implementing a new email archiving policy.

Scope of Services

Document the current archiving process Identify new archiving requirements

Determine the type/amount/categories of information in the Veritas Enterprise Vault Systems

Understand and be able to implement a new archiving policy

Work with all agencies to determine who are considered Role A users or Role B users under a new archiving policy

Write policies to provision, de-provision, and re-assign user roles

Industrial and Commercial Bank of China Financial Services LLC, New York, NY

IT Systems Consultant via PHM Services July 2016 – December 2016

I added value to the client by partnering with the in-house IT staff to complete the assigned tasks with a high level of precision. When it was appropriate the subject matter was researched, the client was presented with several options, and depending on the task I might have first executed it within my IT lab. A detailed run-book was created for the production implementation.


Built an IT lab environment that contained elements from production to prepare for live changes

Upgraded the existing single node BlackBerry Enterprise Server (BES) v. 5.0.2 with MSDE to a two node Active/Passive (high availability) configuration v. 5.0.4 MR13 cluster with SQL 2014

Created a Mobile Device Management (MDM) proposal to deploy and manage Apple devices

Active Directory

oOptimized Microsoft DNS and group policies in a multi-forest environment

oPrepared for an IT audit by identifying stale computer objects via PowerShell scripts

Upgraded legacy operating systems to Server 2012 R2

oMigrated - FSMO roles certificate authorities domain controllers

Provided guidance and acted as a technical resource to both IT management and the service desk

oIT Management: MDM Solution Microsoft Technology FINRA Compliance

oService Desk: Symantec Ghost McAfee EPO Microsoft Technology

Patch Management – Deployed a 2012 R2 server with the WSUS role in the “Disaster Recovery” datacenter

oUtilized group policies to enable the DR computer objects in the three forests to use the same WSUS server

Lloyds Bank, New York, NY September 2010 – May 2016

IT Infrastructure Engineer / Team Leader

I was a trusted advisor to management, developed innovative solutions for unique problems, delivered projects in a timely and efficient manner, resolved end user and other technical issues, and shared knowledge with colleagues.


Delivered 100+ projects, always on-time and within budget

Implemented BlackBerry 5.x and 12.x with high availability

Implemented Cisco IronPort email security appliances with redundancy

Implemented MessageLabs SPAM Manager: Reduced IT overhead Provided better service to the colleagues

Redesigned the US Active Directory - Forest Consolidation Group Policy Schema updates - to harmonize US AD to headquarters' directives with minimal impact to production

Managed Microsoft Exchange - Consolidated Exchange Organizations Upgraded Exchange 2003 to Exchange 2007 Microsoft Clusters (CCR's) on VMware

Acted as IT Liaison to internal and external counsel for all US and relevant UK Legal Discovery (e-discovery), gathering relevant data for active and pending litigation. Application - Enterprise Vault Discovery Accelerator

Managed the US IT Compliance (FINRA) program for a broker/dealer business from inception, employing Enterprise Vault Compliance Accelerator with WORM storage to satisfy FINRA requirements 17a-3 and 17a-4

Responsible for the annual audit with the Bank's 3rd party designee to FINRA

Implemented Globanet’s Merge1 to capture BlackBerry SMS PIN-to-PIN Bloomberg Email

Implemented Actiance Vantage software to capture Cisco Jabber chat data

Provided guidance to the UK e-surveillance program to satisfy a FSA requirement

Integrated InfoBlox DNS physical and virtual appliances with Microsoft DNS: Harmonized US and UK systems and enhanced the security posture of the IT environments

Managed RightFax Upgrades SIP line migration BCP via VMware Site Recovery Manager

Replaced Websense with robust appliances from Trustwave (M86), Malware filtering, URL filtering, Internet Proxy

Participated in the rollout of Windows 7 Policies Configuration Application Palette

Composed documentation for business requirements, project implementation, bulletins

Created PowerPoint presentations to educate and to build consensus for strategic decisions

Primary contact between US IT Infrastructure and UK - Home Office IT for Cyber-security and Infrastructure projects IT related - Architecture, Project funds, Human Resources – Training systems Employee Records

Managed and executed the IT Infrastructure tasks for a business divestment

Built multiple VMware-based preproduction test environments in the US that were integrated with the respective UK headquarters IT test environments to facilitate the deployment of UK application/systems in the US

Assisted with the administration and maintenance of Citrix XenApp, NetScaler, VMware vSphere, NetApp SAN

Garrigan Enterprises, Inc., New York, NY January 2008 – September 2010

IT Systems Consultant

Provided IT support services as an independent contractor to PHM Services, Technologies on Premises, and other IT services companies - Clients: small mom/pop retail establishments, non-profits, restaurants, law offices, hedge funds


Data Backups: Backup Exec Internet-based backups

Deployed Cisco ASA

Deployed Symantec Endpoint Protection with the management console

Managed the desktop via group policies

Implemented Citrix server with thin client terminals

Implemented Symantec Ghost for the deployment of hard drive images

Implemented Windows Software Update Services (WSUS) to deploy Microsoft updates

Leveraged VMware to migrate legacy application servers from legacy hardware

Built multiple VMware hosts on HP Servers, racked/stacked, copper & fiber cabling, fiber switch configuration

Migrated active directory from server 2003 to server 2008 on new hardware

Migrated a Smarter Email system to Exchange 2007 with a Barracuda appliance

Upgraded / replaced IT equipment: servers, workstations, network electronics, Cisco ASA

Updated computer environment of real estate management company, delivering accurate and efficient applications and systems

Supported computer operations of staffing company with 10+ office locations, enabling computer operations not affordable on full-time employee basis

PHM Services, New York, NY September 2007 – January 2008

IT Systems Consultant

Provided IT support services to small and medium size businesses

Clients: small mom/pop retail establishments, non-profits, restaurants, law offices, hedge funds


Installed, configured, and managed:

oBlackberry Enterprise Server, Exchange Server 2003 2007

oFirewalls Routers Switches

oSymantec Anti-Virus Anti-SPAM solutions

oSymantec Backup Exec

oActive Directory - Windows 2003 2008

oWindows Operating Systems - Desktop Server

LS Power Development / Luminus Management, LLC, New York, NY August 2005 – September 2007

Systems Engineer / Administrator


Built the NJ & NYC IT Infrastructure: Desktops Firewalls Messaging Servers Switches Routers

Provided connectivity between the offices and remote clients via secure VPN on Cisco firewalls

Successfully passed an IT audit which included penetration testing

Managed IT using hands-on, results-oriented style in a fast-paced, dynamic environment

Applied in-depth knowledge of technical concepts, practices, and procedures

Established standards for IT operations, evaluated vendors, and hardware/software

Analyzed technologies to determine feasibility of adoption, provided a summary to management

Developed project proposals, budgets, recommended IT purchases and upgrades

Proposed and implemented IT strategic plan to support present and future initiatives

Resolved LAN/WAN connectivity, performance, security, market data / trading issues

Monitored systems, provided emergency response to minimize outages, and data loss

Stayed informed on general business and technological trends related to the company’s business

Reduced the complexity of the environment by consolidating the IT systems from both companies while maintaining the mandated level of separation via a combination of NTFS permissions and Active Directory settings

The Netsys Group, New York, NY October 2003 – August 2005

IT Systems Consultant

Provided IT services for small and medium size clients


Financial Data / Hedge Fund Support

oAs a partner to Goldman Sachs deployed the IT systems and provided on-site IT services for several Hedge Funds: Marshall Wace, Luminus Management, and Riva Ridge Capital Management

Administrative/Sales Support

oDeveloped project proposals for both new and existing clients

oAssisted clients by providing recommendations for IT related purchases

oReviewed client invoices and when proper made customer service related adjustments

oDocumentation - Maintained detailed IT information for each client and updated it as needed

Technical Support

oBlackberry Server and handheld device

oDesktop and laptop computer - Windows 95 98 2000 XP Intel based computers

oDesktop applications: Microsoft Office, Symantec/Norton Antivirus, PCAnywhere

oServer - Intel based Dell Compaq IBM - Windows NT 4.0 2000 2003 SBS

oData Backup Solutions: Implemented Veritas Backup Exec with DLT and DAT tape drives

oExchange 5.x 2000 2003 servers - Client software: Outlook and Outlook Web Access

oNetwork hardware: switches, routers (wired & wireless 802.11b/g), and firewalls (Cisco PIX)

oMigrations - NT 4 server - 2000 - 2003 Exchange 5.5 - 2000 - 2003 Windows 95 - 98- NT 4 – XP

oRemote Access Solutions

Virtual Private Network connections (VPN’s) via Windows server and firewalls Cisco PIX

Provided users with remote desktop access to their office computers by utilizing a combination of VPN access to their office network and terminal services within Windows XP

Deployed Windows 2003 Terminal server for remote application access

Independent Contractor, New York, NY January 2003 – October 2003

IT Systems Consultant

Provided IT support services for The Netsys Group’s small and medium clients

Marquis Jet, New York, NY February 2002 – December 2002

Hands-on IT Administrator / Engineer


Renovated the existing infrastructure to provide a superior functioning IT environment

oDeployed a Dell server as a Windows 2000 domain controller for a new domain

oMigrated accounts to the domain via Microsoft’s Active Directory Migration Tool

oDeveloped a standard desktop/laptop configuration

oWindows 2000, Microsoft Office 2000, Symantec Antivirus, Blackberry client

oRefreshed the software on all IBM client computers

Reduced the TCO of the network by utilizing group policies to deploy Office 2000 and its updates, Windows Update Services to install critical Microsoft Windows updates, and Symantec Anti-virus Corporate Edition for anti-virus protection

Developed a server tape backup strategy that utilized Veritas Backup Exec

Optimized the network topology by updating the configuration of the 3Com switches

Enabled remote network access (VPN) via a Netscreen firewall & Windows 2000 server

Provided extensive documentation of the environment including an asset inventory

Supported Blackberry client devices and its respective user software

Coordinated the support of an Avaya Merlin Magix phone system

Was the liaison between the finance department and the IT/Telecommunication vendors

Reviewed monthly invoices and assisted the CFO with the creation of the 2003 IT budget

InfoTech, Fairfield, New Jersey November 2001 – February 2002

IT Systems Consultant


Desktop and laptop computer support: Windows 95 98 2000 Intel based computers

Desktop applications: Microsoft Office, Symantec/Norton Antivirus, PCAnywhere

Server Hardware Support: Primarily Dell, Compaq, and IBM Intel based hardware

Server Operating Systems Support: Windows NT 4.0 2000, SBS and standard versions

Email support: Exchange 5.x 2000 servers and Outlook client software

Network connectivity: switches, DSL routers (wired & wireless), and firewalls

Independent Contractor, New York, NY August 2001 – October 2001

IT Systems Consultant

Provided IT support services for InfoTech’s small and medium clients

Trade.Com, New York, NY March 2001 – August 2001

IT Systems Consultant ceased operations on 8/31/2001


As a member of the domain administration group, built, deployed, and supported the Windows NT 4.0 and Windows 2000 servers that hosted the application and its components

As a member of the exchange messaging administration group, built, deployed, and supported mission critical Microsoft Exchange 5.5 servers

Supported Windows 95 98 2000 computers with Microsoft Office 2000, Symantec Antivirus, etc.

Developed standard desktop documentation with installation instructions & hardware configuration

Optimized desktop deployments via Windows 2000 deployment methods and Ghost technology

Built a lab environment to simulate a domain migration, Windows NT 4.0 to Windows 2000

Member of an Exchange migration team, Exchange Server 5.5 to 2000 with a cluster configuration

GAF, Wayne, New Jersey October 1996 – October 2000

Systems Analyst / National Field Engineer January 1998 – October 2000

Promoted to Network Analyst / National Field Engineer to support corporate-wide upgrades


Launched corporate-wide networked FAX capability with documentation and training

Supported and maintained the corporate network and computing environment, 30 U.S. locations, by troubleshooting and fixing problems. The support role involved administration and occasionally disaster recovery for both NT 4.0 and Exchange Server 5.x

Wrote the code to correct company-wide problem: users could not access critical data from their home site remotely. This was a "drive mapping" problem, corrected by using the user's home folder as a reference to enable their off-site drive mappings to correctly correspond / link to their home location.

Researched / planned / supported Windows NT 4.0 Y2K remediation project. Led a three-member team that upgraded approximately 80 servers in the home office and the 30 remote sites

Co-developed transition plan from WIN95 / NT 4.0 to Windows 2000 Professional / Server

Instrumental in designing a new standard server configuration: Windows 2000 based HP Net server consisting of Norton Anti-virus Corporate Edition, Exchange, and Backup Exec

Help Desk Administrator / PC Analyst July 1997 – January 1998

Recruited by the IS manager for a full-time position, Help Desk Administrator / PC Analyst

Supported 500 Windows 95 PC's, a UNIX-based application, and remotely supported end-users' (sales force) laptop computers

Traveled with the application development group to provide IT systems support at regional meetings. Support consisted of maintaining remote connectivity from the meeting location to the home office network, and addressing various user technical issues

Project team member in the development, selection, and configuration of all desktop software, and the new desktop networked systems (security, virus protection). The standard application palette, Microsoft Office, PC Anywhere, terminal emulator, and Norton Anti-virus, was installed on Windows 95

Installed / upgraded / integrated into new and existing environments (30+ U.S. based plants and offices) Cisco network electronics and Compaq servers running NT 4.0 and Exchange Server 5.x

A/R Processing Support National Technical Services Unit (PC and LAN) October 1996 – July 1997

Initially employed as a contractor to support A/R processing and the national technical services unit (PC and LAN)


Cisco Networking Academy – Cisco CCNA studying for the certification exam

Compu21 – Cisco CCNA

Compu21 – Microsoft Server 2016 MCSE

Global Knowledge – Citrix XenApp Training

Global Knowledge – Exchange 2013 Training – Core Solutions

Global Knowledge – Exchange 2013 Training – Advanced Solutions

Rutgers University-New Brunswick, NJ – Electrical and Electronics Engineering


Microsoft Certified System Engineer - Microsoft, License 2164299

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