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Customer Service Executive

Ujjain, Madhya Pradesh, India
December 21, 2018

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(Available for in -person interview and can join immediately)

Nirmal Sharma

Contact number- 911*******

Address-245, Damdama kothi road Ujjain (M.P)

Marital Status- Married

Language- Hindi and English

Email ID-


I have an extensive experience around 3 years of working in BPO (Business process outsourcing), KPO (knowledge processing outsourcing and RPO (Recruiting processing out sourcing).Also excellent knowledge of maintain CRM and ERP. Have excellent communication skills, great convincing skills. Great knowledge of handling clients .Mostly worked with US (united states)processes, as a recruiter and a as a lead generalist .Also in some of the other organization as a support executive and customer service.


Great learner.

Calling etiquettes.

Familiar with sales and support.

Excellent hands on operating computer systems.

Stable and comfortable working with all shifts (Night and day)

Problem solving.

Decision maker.


Result oriented.


Garima Vidhya Mandir H.S.(High School)

Diploma in computer Application (DCA)


SGS Technical Services (Indore, MP) Jun 18 – Sep 18

Trainee Talent Acquisition Executive


Finds/Source the most qualified candidate using job boards / portals, (Carrier Builder, Monster) Online job posting and references.

Interview prospective candidates and educate candidate on company's process.

Familiar with doing Boolean search on portals.

Calling the candidates all over US (United States) according to the job requirement and job locations.

Resume formatting, Mail conversations a lot.

MR Softwares (Ujjain, MP) Sep 18 - Apr 18

Sales and support executive


Solve the queries of clients regarding E school ERP

Worked a support and sometimes as support executive.

Handles and solved all the issues and quires of clients (From Educative institutes) like school and colleges.

Learn and teach them how to operate the school software management.

Worked behalf of ERP (enterprise resource planning ) and CRM (Customer relationship management)

Report time to time all the issue and doubts to development team.

Making understood to all the staff (Principal, Teacher, Director and some of other staff) of operating online software managements.

Data pure KPO (Indore, MP) Apr 16 - May 17

Lead Generalist


Worked as a lead generalist, extract the leads through calls and searches on socials networking sites.

Worked according to client requirements.

Extract and generate proper leads by calling and searching.

Sometime according the requirements called all over US (united states ) organization to maintain proper data and leads.


I hereby that all above information is true the best of my knowledge.



Nirmal Sharma

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